How would you rate RushCard?
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Poland
7 reviews
0 helpful votes
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I firmly alert against drawing in with RushCard, as my experience proposes they work as a trick organization. Be careful about any contribution, as it might bring about monetary misfortune and negative outcomes.

I've gotten my cash back and that was just way I could go about it. I found support from. (I Involved THEIR Site URL AS MY Showcase NAME AND PROFILE PICTURE ON THIS Audit INCASE YOU Want Assistance AND Believe Should Connect with THEM).

Note: I did this on account of the severe arrangement here and truly I simply need to help whatever number individuals as would be prudent to get their cash back.

Date of experience: October 9, 2024
New Jersey
1 review
0 helpful votes
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Got fraudulent charges RushCard refunded money to the closed hacked account who does that? Now I am waiting for replacement check it's been three months since I requested refund every foreign Cust service person says they'll put it through but I haven't gotten it yet! Terrible customer service

Date of experience: January 11, 2022
Michigan
1 review
1 helpful vote
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Rush Card have an inside security breech. An employee of theirs was using my credit card to purchase Google Music down-loads. I never got my money back. The employee stole hundreds from me. This happened last month. I had been a customer for twelve years. BE WARNED.

Date of experience: December 11, 2021
Florida
1 review
0 helpful votes
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Terrible customer service
December 10, 2020

This used to be a good company I don't know what happened to them once they changed banks they were never the same again they don't care about their customers anymore I have a fraud case that needs to be examined and there's absolutely no customer support whatsoever not on the phone not on the app they exist to collect their fees don't waste your time if something goes wrong or you just have a general question they're not going to be there for you.

Date of experience: December 10, 2020
Virginia
2 reviews
2 helpful votes
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This is the worst card and has created the most problems for me financially, as they are refusing to fund my account with a large deposit I received from the federal government. Rushcard originally held the funds until I could verify where the funds came from, which I did with a letter of verification and remittance letter, along with my ID, as they requested, only to have my funds sent back to the sender after being told they would be released in one to two days because my verification was approved.
I wanted to love this black-owned company; I just can not. This is the second time I have had to send in my identification to receive funds. There is too much of a hassle to get the money that belongs to me from this card. Save yourself the trouble and money and get a real bank account or use a credit union.

Date of experience: August 18, 2021
California
10 reviews
33 helpful votes
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My wife signed up for a Rush Card but it wasn't that good once we looked into the terms and fees. I think Russel Simmons might be just capitalizing on his fame and connects to find one more way to make money from people who don't have credit cards. I don't think pre-paid debit cards are very good in general.

Date of experience: May 6, 2013
Tennessee
1 review
0 helpful votes
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Poor customer service
December 10, 2022

On the first of December of 2022 I found 20 fraudulent charges on my rushcard. I contacted them and was treated with very poor customer service. They canceled my account which I was expecting however they sent me another card but when I tried to activate it I couldn't because they will not let me have another account until their investigation is resolved. I was told that this could be up to 90 days. That is $525 gone and now I can't pay for my utilities.

Date of experience: December 10, 2022
California
2 reviews
0 helpful votes
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*******016
January 9, 2022

Rush card is a piece of $#*! want let load app and put info in or nothing sonif i cant do that no access to my info and also i can load the money more than 2 times then it loks like fraud but that is the only way to load 500 at a time which they policy then onece u do that its locked

Date of experience: January 9, 2022
Georgia
1 review
0 helpful votes
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FRAUD & RUDE NO CUSTOMER SERVICE
March 10, 2023

This used to be a good prepaid company but NOT anymore this used to be my go to card But there's no good customer service reps they're very rude And won't listen & the log in is TRASH! All you can do on phone call is check account or dispute a transaction Which is a waste of time My card was LOCKED TONIGHT and I have an EMERGENCY as I'm righting thus review $400 and the RUDE REP BLOCK MY CARD! & told me he was Cause he didn't like how I was speaking to him [>>> Thry even make it HARD to WRITE A REVIEW

Date of experience: March 10, 2023
Michigan
1 review
0 helpful votes
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I am so sick of these people getting over on people... Taking their sweet time posting people deposits... I really don't understand why I get my deposits later & later every month... They really should be able to set date & keep it the same... But they have no problem charging that monthly fee... I've had rushcard since 2010 & hadn't had any problems until recently... Mine you, they had cheated me out of over $50 a few months ago... I'm bout to report them to BBB & FTC... Then I'm changing my direct deposit. RUSSELL SIMMONS (RUSHCARD) NEED TO GET IT TOGETHER! This is why society don't like dealing with black folks.

Date of experience: October 28, 2021

Overview

RushCard has a rating of 1.3 stars from 20 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with RushCard most frequently mention and customer service. RushCard ranks 8th among Debit Card sites.

service
8
value
7
shipping
3
returns
3
quality
7