Rockville Audio

As a former employee of this organization, I would not recommend anyone purchase from this company. Rockville and Audiosavings operate under the same management and mislead consumers regarding their products. A significant percentage of audio items fail shortly after purchase, often just after the one-year warranty expires. Most components are cheaply sourced overseas and fail once they warm up. Save yourself time and money by investing in higher-quality audio gear that will last for years.
Even within the warranty period, the company requires consumers to pay shipping fees to return defective products—if you even make it that far. Companies like this one should not exist and should be shut down. The owners are dishonest and make false promises. For years, colleagues and I were promised raises that never materialized, even as our workload increased. During review time, they cite unmet metrics to justify zero compensation for the extra work.
Avoid supporting this company and warn others to steer clear. They exploit both consumers and employees alike.

Bought a radio with USB capability, doesn't work, tried calling - put on hold forever with the hold music assaulting my ears (worst ever). Still waiting after 2 days for a call back. Don't waste your money

I bought these big Bluetooth speakers from Rockville online and was happy, for about two or so months until one day it abruptly died without a reason. The thing that kills it even more, is that they refuse to even send a postage paid box for the return or exchange. On top of all this, they have a dead customer service help line, so don't get these Bluetooth speakers, heck don't buy anything Rockville period.

This place is absolutely horrible. I bought a PA with 12" speakers. I get it and the speakers blow out. I call support, they tell me to package them up and return them and they'll ship me out new ones. I do, I receive the new replacement speakers and they blow out too. Not to mention the PA came with two mics, one mic didn't work and the other the cap fell off. Back to support, I call again and the support rep tells me I am only allowed to turn it up to 70%. I'm like what, what is your name? Rockville, do you want to rock? The rep ended up arguing endlessly and finally hung up on me. I asked him before he hung up if I bought the same PA with the 10" speakers where would I be, at 50%? The equipment is garbage. Just take the time and buy from a more reputable company. I'm stuck with this garbage equipment and out $500 plus endless time and energy. Support is horrible and will even hang up on you. That's like me buying a new oven that goes to 450 and being told the hottest I can use it is at 350. They should never sell equipment that can't handle the power it's advertised as. Very poor quality and customer service. One more thing the same PA comes with 15" speakers and I asked him what advantage I would have with the 15" speakers. He told me lower impedance but still only 70% volume. So I would of paid even more money for those, no output increase and they probably would blow out too. Very disappointed and I'll never give Rockville my business again

I returned all of the items to rockville and they only gave me a partial refund! I talked to a crap load of people to resolve this but no results! I had to dispute the charge to my bank to get the rest of my money! Keep your money and shop elsewhere!

I purchased a switchable pwr supply and I got it in and the box was damaged and not inside of another box like most electronics should be shipped and before I opened it I was thinking oh no! Sure enough I took it out and it was bent up, so I reached out to the company over and over with emails and pics as requested by Val at Rockvile. And it's been like a cricket farm for days...nothing!

• Let's start with ARVYN- the worst CSR I have dealt with in decades and with multiple industries. Unprofessional, doesn't listen, and won't think- only does what the prompts tell him to do. PLUS will not allow you to be connected to a Manager.
• It is no wonder that your company has below 2-star ratings format least three services- Better Business Bureau, Sitejabber, and Complaintsboss. The average is like 1.8. My experience with you over the past two months totally reflects these reviews.
• I will continue to post and file complaints until I speak with a Manager in the United States… So sad that you have walled-off your company management from actual contact with customers. The overseas call center tries hard but cannot think outside of the screen prompts!

No answers to my emails, no answer to having tech support contact me… totally unprofessional company!

Orders- ******,******, ******, ******

I puchased a 180 watt 6 channel 70v reciver.
So far perfoms as expected. Support was great with the 1 question I had.
Running 8 speakers in my pool table shed out back and sounds great.
For the cost/value Im good

This is the worst purchase in my entire life! They falsely advertised that they have bluetooth. That was a lie! You cant pair your stereo with these speakers! The only thing you can pair is a smart phone. That is nice if you have bookshelf speakers but these are advertised as home stereo speakers. Also since the bluetooth didnt work they don't have plugs in the speakers to hard wire regular wires from your stereo. I tried to get these speakers to work and none of the outputs worked. These speakers are now useless! And i'm mad that I wasted my money! I should have looked at the reviews outside amazon. This product need to be taken off the amazon platform! I tried to ask for a refund from the company and they refused! I will never buy anything without checking the reviews on the product. I can't trust Amazon either they are in it for the money! I bought this online

I usually don't do reviews but this company got under my skin. I went to their site to order some speakers. Upon entering the site a message came up to receive a free Bluetooth speaker. I signed up, placed my order and noticed the speakwas not on my order. I then called C.S, and was told I could only use 1 coupon per order. Well I only used 1 coupon. The Bluetooth speaker was contingent upon signing up for subscription. Well she was no help, so I canceled my order. Worst company ever, should have listened to the reviews.