How would you rate Robinhood?
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Florida
1 review
3 helpful votes
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What was I thinking
January 12, 2025
Updated review

Not recommended, worst experience ever, all I wanted to do is change my password. Customer service is terrible. Robinhood says we sent an email which I never received. So, it's been over a month since I was able to login into my account. Do yourself a favor and don't use Robinhood.

Date of experience: January 8, 2025

Don't even think about using Robinhood.: I have not been able to log into my account for 7 months. Someone, other than myself hacked in to Robinhoodadded and change my email to my account which I don't have access cause I don't have a password. Luckily, I'm only in for $500. Which hopefully I can write off as a loss.
Contacting Robinhood is a waste of time by giving me a run around.
So STAY AWAY or you will end up like me.

Date of experience: June 20, 2022

Hacked
March 3, 2022
Previous review

THIS IS WARNING TO ALL THOSE WHO ARE THINKING OF USING ROBINHOOD.
KEEP LOOKING, MY ACCOUNT WAS HACKED.

Date of experience: March 3, 2022
California
2 reviews
0 helpful votes
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I recommend by this company and thought all hope was lost. But, after contacting csp_ jaun (at) pm. me they quickly got to work and got me my money back in no time. Their team was very professional, friendly, and always available to answer any questions I had. Highly recommend their services!

Date of experience: January 2, 2025
Italy
1 review
5 helpful votes
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FYI…
February 1, 2025

When I got cheated by Robinhood, the website in the image on my display picture) got my money back by taking action against them. You can easily find them on your browser.

Date of experience: January 9, 2025
Nigeria
1 review
0 helpful votes
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Scam!
January 12, 2025

I hate this service, it is the worst company ever. What if I don't know about the second party who supports me by fighting for the rights of a victim.Cliqrecoup was the support team

Date of experience: January 10, 2025
Latvia
7 reviews
1 helpful vote
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Looking for help you can trust? (I USED THEIR WEBSITE URL AS MY DISPLAY NAME AND PROFILE PICTURE SO YOU CAN FIND THEM) is the answer. Their amazing customer service and expertise helped me recover my stolen asset quickly and effortlessly.

Date of experience: December 31, 2024
Missouri
1 review
1 helpful vote
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You can't call customer, they put you on a call back service and explain that you will get a call from a specific number. When they called back around 3 days later if was a totally different number, not even close to the original. (I get lots of unwanted advertising calls so I typically do not answer unknown calls) I had to request another call again, and that took 3 days. Mean while, they have had my account on restrictions due to what reason I have yet to find out. I finally talk to a person and in the verification process I was told that my information was incorrect. Apparently, I used my old email address when I signed up. That one is on me! However, since it was wrong the want yo use email to communicate (that was when I found my error), so they sent an email with a link. The link does not work, so I sent an email back and Apparently the case is closed. So, now air have requested my third call! Worst customer service ever! I would not use Robinhood until their customer service center is undated! It should not take 2 to 3 weeks and up to 3 calls to get this resolved!

Date of experience: January 1, 2025
Germany
1 review
0 helpful votes
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Read carefully
December 30, 2024

When I got hacked (company in the image) is my savior they made it happen and I got my money back by making a complaint to them.They are highly recommended! Search for them on your bowser.

Date of experience: December 27, 2024
Illinois
1 review
0 helpful votes
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This whole week was such a nightmare for me. I was trying to withdraw a little bit of money from my Robinhood account that I earned from crypto, which I deposited so much to earn. And I ended up not being able to go through with verifying my identity, and it kept blocking my actions. I was trying to get on hold with customer support, and there is no way—absolutely no way—to find someone that replies to you right away.

I didn't give up. I kept chatting with that customer support chat box for days. Finally, somebody responded—luckily—because I was about to give up. I didn't give up, and I'm happy that I didn't because I was so close to saying bye-bye to my little tiny amount of money.

But this is such a shame, and this is such a horrible experience with such a big platform where people are holding millions of dollars, I believe. Shame on you, Robinhood, for stressing me out this whole week. I couldn't reach my money, even though I have all sorts of access—I have the app, I'm going through a facial scan, and I'm using my password to get into my account—and still, I couldn't withdraw my money.

I appreciate that you try to keep things safe, but not having anyone available to help in such a situation is a horrible, huge concern. Shame on you again, Robinhood. My whole week was totally stressful, and I was extremely concerned that I couldn't get my money. Thank God I didn't give up. Thank God I kept talking to myself on that stupid chat box, and finally, somebody responded.

Again, for such a huge platform: horrible, horrible, horrible. I'm moving all my accounts to Coinbase.

Date of experience: December 15, 2024
Germany
1 review
1 helpful vote
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Be careful
January 7, 2025

Don't trust this company
I almost got scammed from them if not for the help of cliqrecoup organization that help me recovered my money back.

Date of experience: January 3, 2025
New Jersey
1 review
0 helpful votes
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I received an email asking to fill the form w-9 which I DID in 11-30-2024 and my acount now has restrictions.
I also submit my ID DRIVER LICENSE and now my account still has restrictions.
I tried for many times support on line but nobody answers or fix my problem.

I also need to update my phoe number in my account which i tried many times and the app does not work.
Very dissapointed with ROBINHOOD!

Date of experience: December 2, 2024

Overview

Robinhood has a rating of 1.1 stars from 271 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Robinhood most frequently mention customer service, phone number and bank account. Robinhood ranks 106th among Brokerage sites.

service
149
value
137
shipping
47
returns
60
quality
129