RoadBikeOutlet.com

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Florida
2 reviews
2 helpful votes
Follow JOHNNY A.
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SCAMMERS, bought a bike from overstock thru Road Bike Oulet and the bike came damaged, Overstock and Road Bike Outlet refuse to help they expect me to pay $405 and not get a perfect new bike. So i called Road Bike oulet and they told me to use nail polish or paint and fix it myself with $15 credit, LOL. Both Overstock and Road Bike Outlet are scammers and shouldnt be in business in the USA. Plus they charge a restock fee and a return shipping fee when its not the consumers fault. STAY AWAY from Overstock and Road Bike Outlet

Date of experience: April 29, 2022
Michigan
1 review
0 helpful votes
Follow Patricia L.
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ONCE THEY HAVE YOUR MONEY YOU WILL NEVER BE ABLE TO CONTACT THEM AGAIN
I ordered a bike after carefully measuring ACCORDING TO THEIR POSTED CHART, the bike was ridiculously large, like for an over six foot person when it is the size recommend for a 5'6 foot person. The one time out of dozens that I called that someone answered she lied and told me she was sending the return authorization number. Sent an email but without anything to help me return it. Of course knowing that they don't answer their phone, their online chat or answer emails. I emailed them and nothing. In the mean time, since I thought I was getting a return I reordered the smaller size and now can't cancel that order since they have no communication with customers after they get your money. By the way, the bike looked okay for the price but the claim that everything you need is there is not true so make sure you have tools. Mine was missing the tool to put the disc breaks on the wheel and and a bottle of lubricant that it said goes inside the handle bars. And pay attention to their return policy. They will charge shipping both ways (EVEN IF THE SIZE IS THEIR CHART'S MISTAKE!) and give themselves the right to only refund as little as 50%.
IF PEOPLE ARE INTERNATIONAL ABOUT STIFFING CUSTOMERS OR JUST NEGLIGENT, IS IRRELEVANT BECAUSE IN THE END THE RESULTS ARE THE SAME FOR THE CUSTOMERS AND FOR THE FUTURE SUCCESS OF THE COMPANY.

Date of experience: July 3, 2020