Overview
Restaurant Equipment Solutions has a rating of 1.5 stars from 2 reviews, indicating that most customers are generally dissatisfied with their purchases. Restaurant Equipment Solutions ranks 15th among Restaurant Supply sites.
I tried to return a dozen coffee mugs. They didn't get back to me about the return. When I called, they told me that I will have to pay for shipping the product back and on top of it they will deduct 30% of what I had paid as restocking fees. As a result I was forced to keep the unwanted product. You'll have to do the same if you buy from this vendor.
This company does not hold stock on most of the items that they offer on their website and they will not notify you until 8 days later that you will NOT be getting what you have ordered for another month. When addressed this with one of their owners, he said if they are transparent like that no one would order from them. So I guess it is better to stall the customers. Extremely rude owner will continuously talk over you. Lastly, their shipping terms require you to be at home when the items get delivered and have the mailman wait until you inspect the package for damages. If so YOU are to file complaint w/the shipper and collect for the damages from the shipper yourself. Basically, once the goods leave RES warehouse they are no longer responsible if the goods get to you or not. Very unethical! STAY AWAY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members