Rally House

Ordered a shirt. I am so disappointed in the quality. You can practically see through it. Don't waste your money. I have contacted the company, with no response. I don't know how this place stays in business.

Overpriced and takes way too long to ship your order. Order from July 29th didn't get processed until August 7th and then an estimated August 22nd delivery date.

I bought a $60 sweatshirt. Upon washing it for the first time the inside label deteriorated, covering the black sweatshirt with white lint. The sweatshirt was ruined. Because I washed it, didn't have the tags on it no refund or exchange option offer. There was clearly a defect and I just wanted to exchange. No contact or resolution was offered despite photos and bringing into the store. I was so disappointed in the level of quality and customer service. It will certainly change my opinion and will NOT be shopping at Rally House.

Received email confirming my order of 3 shirts was ready. When I arrived at the store they gave me a bag with 2 shirts they didn't even notice one was missing I did. They did not have the third shirt so I got the refund for all 3 I'm not taking any of their crap and their customer service sucks.

I ordered glasses and one arrived broken. Customer service was HORRIBLE. Took two hours to get a response via text. They don't have a phone number. Was unable to replace the item and CHARGED ME $7.99 to ship it back. Do Not Shop Here.

I will not be ordering from this site again & will definitely not recommend to anyone! I ordered 2 quarter zips on Dec.8 & the website assured me that as long as the order was placed by Dec. 12, I would get it by Christmas. I find out on Christmas Eve that my order will not be here until the 26th! These are Christmas gifts that should have been here. I am waiting for a representative to contact me. I expect a substantial additional discount or I will be returning the entire purchase. I would think twice before ordering from Rally House next year at the holidays or for any event that requires a time limit.

Purchased a Penn State pint glass. Second time washing it the decals started sliding off. Less than a month later I have a plain, no logos, pint glass. I wrote to customer service and they didn't reply. To add insult to injury I just got an email asking me to leave a review... but when I click on Write a Review NOTHING HAPPENS. They're a bunch of crooks!

ZERO STARS! I bought a college t-shirt at Rally House. The first time I washed it the stitching came apart and the collar of the shirt came off! I took it back to Rally House to exchange it for the exact same shirt. The employee asked if I had my receipt, I said no since I had washed it. Then, she asked if I had it on my email. The employee that rang up the sale did not ask for my email so the receipt was not on my email. Beware! That's how they get you! She said they could not return it without a receipt. I understand that because I worked retail. All I wanted was to exchange it for the exact same shirt. She said no we could not exchange it without a receipt. I no longer shop at Rally House! $#*!'s Sporting Goods and Academy are much better at exchanges and customer service. It is clear that Rally House does not care about customer satisfaction or your business! Shop somewhere the business cares about customer satisfaction.

I ordered an item on January 3, and Rally House charged my credit card immediately. After 6 days, the item never shipped. They claimed that it wasn't their fault because it was a third party vendor shipping the item. Yet they had my money. Then they claimed that I had to understand that the holidays had something to do with it. January 3-9. Right. And they still had my money. They continued to argue with me. They broke two cardinal rules of business. 1) the customer is always right, and 2) the company should do whatever they need to do in order to generate customer satisfaction. Example: Amazon! The customer service rep was rude and had an attitude. And the rep basically said that the executive team agreed with how the customer service was going. DO NOT USE THIS VENDOR!

This has been a complete nightmare. All I want is the Nike velocity style men's shirt. I want it in large. Within the large category, on their website, are three choices regarding fit. Classic, normal, and athletic fit. That doesn't seem too difficult to understand does it? The customer service reps have no idea that athletic fit is completely different than the other two options. I know this personally because I have had to return five shirts back to them because i didn't know myself, until I realized that they are different sizes within the subcategory of large. So when I asked if they had any more "athletic fit" style, they don't know anything. They just send me a link with a shirt and it doesn't specify athletic fit. I give up with these people absolutely horrible. Five different times I've had to return clothes after my initial order was perfect, which was selected by me as an athletix fit. Athletic fit look it up dumbasses!