QuestionPro

I cannot stress enough how rude their so-called support is. Take ages to get back to you and are very unprofessional. Avoid this company if you value your time and sanity. Especially avoid any guy named Andre Marques. Honestly I have never been treated so rudely in my entire life. They need to reconsider their hires at this company as I have never experienced such terrible, rude and incompetent customer service

We have an enterprise licence and multiple people use QuestionPro to create anything from simple surveys to complex elections and large research surveys. We have found the tool to be easy to use for all levels of experience and a good user experience / interface for survey respondents. We have had great customer service experiences however there are often delays due to time zone differences. I use the live chat where possible and have found most staff willing to work with me to find a good solution.

Signed up for a free account which should give users 1000 free responses. Unfortunately our responses came in too fast and I got 1015 responses quickly and the whole account was locked! I can only access the survey if I pay for annual subscription for more than US$1000! You don't get a single response until you upgrade, nothing in between! It looks like a trap!

I enjoy using the platform. I find it easier to use than some other survey platforms. If i have an issue, their customer service is super responsive. They fix the issue immediately. I cant say how rare that level of customer service is. Usually, getting help from a company is super annoying and time consuming. QuestionPro is super quick, friendly, and effective.

This is a great tool that is stable enough for designing online forms and surveys. The customer service is always very responsible, and the chat option is a wonderful way to almost immediately get in touch with customer service that is knowledgably. At first, many advance options and tricks may not be obvious, but if you talk to the tech support, they always have a way round things to make and do the form exactly what you maybe looking for. Thumbs up for QuestionPro.

My adviser suggested QuestionPro to me for my thesis/research so I can still perform online surveys for my study, quickly convert the data and interpret them. However, I was totally disappointed because I cannot find the calculation field and it is necessary to edit them and its value to make the form efficient and user-friendly. For $5,000 I still have to copy and paste on excel just to get results I needed. What more if I have to use this for a quantitative research? I should have used formsite for lesser cost or even google form for free.

We gave a try to QuestionPro, but it does not meet our company's requirements unfortunately. All of the other functionalities are really good, but we need a calculation field as well. We were very surprised that we had to pay about $5000 just for a calculation field. We had a meeting with our staff and on the meeting, we did a comparison to other survey platforms such as Formsite, Formstack.com, Jotform.com and SurveyMonkey and these companies either offered free or a really small amount just to have a calculation field. Why the high price for something so simple? Isn't this suppose to be free or at least with a small fee to add it? We struggled to find the calculation field and then we needed to just copy and paste everything in our own sheets. Unfortunately, we will not proceed with QuestionPro. We are going to move to Formsite - our company will receive it the needed calculation field for free.

I have never experienced a more frustrating process! I have been using QuestionPro for 10 months for my company's satisfaction survey tracking. Things seemed great and very simple to use... until we needed to make some additions to our location listing. This skewed all the results and was a complete disaster. We essentially had to start from scratch with our numerical data. Then... it got even worse. We have had continued technical errors on their side for the last several months. I have been unable to run a report and send the data from the surveys and customer service has been useless. I cannot wait for my contract to end... There are so many other options out there... do not choose QuestionPro if you value your sanity.

I had trouble with a very specific problem within a survey, and their customer service representative helped me solve it in about 10 minutes via chat. Very helpful feature!