I tried out a few things that I thought I would like and all of the estimates were prompt. The team followed up (which is great because small business owners need all the help they can get), my project finished in time for the event and the outcome was great! Will definitely order again!
This has been one of the best customer service experiences I have had. Chad helped me every step of the way and made sure all our needs were met. The products themselves are wonderful and at a great price. I will be ordering from Quality Logo Products again.
Paul and Marco both did amazing! They had my order here in a fast and timely manner even when I was running short on time. The products turned out phenomenal, we had so many compliments, and of course we thought they were spectacular! We already ordered again! Thanks again for everything and being so prompt!
This is the second time I tried to use your company. Maybe it's just the sales person I keep getting. I requested 3 quotes. I received two immediately. When I mentioned I have one more I was waiting on, I was met with a response that it takes 24 to 48 hours. I then commented that the other 2 happened fast. I was met with a stale email reiterating the 24 to 48 hour rule. (Although it didn't apply to the other 2 items) 2 days later no word on the 3rd item. Once again another company was more helpful.
Best wishes with your poor customer service.
Thank you for taking the time to share your feedback. We're looking into this incident as it's our goal to always come through with a five-star experience. Your review is appreciated, and we're happy to do everything we can to make this right.
Our parent group ordered emergency power banks (power sticks for phones, tablets, hand held games, etc) with our logo on them. We wanted a quality bank made of metal (not plastic) that would hold up over time.
Qualitylogo.com were great to work with, answered questions promptly, the shipping time on my order was extraordinarily fast, our product is great, and our logo/text is great! The same customer service rep worked with me from step 1 of inquiry to making sure our order arrived -- that is important to me! Having to recreate every email, question, option with a different rep is a pain! This rep signed all emails with his direct email address and phone number!
QL has lots of different items available and the ordering process was easy and the prices great!
The only thing I would wish changed is that I didnt get to see my virtual proof BEFORE I had to enter by credit card information. Other sites weve worked with do provide the opportunity to see what Im ordering I realize a customer could_not_ approve the virtual proof but it is not comfortable providing CC info if the product proof doesnt work out. The power banks were pretty easy logo on the flat side, but logo placement on other items may not be as straightforward...
Still highly recommend, my final approval to arrival on my front door was less than 48 hours!
Hi there, Tracy! Wow, thank you very much for taking the time to leave us such a detailed review - we REALLY appreciate it! I'm glad that you felt you were taken care of throughout the ordering process and we were able to get you the power banks so quickly. We also want to thank you for the feedback regarding our proof process, we're always trying to provide the best service possible and we will take this into account.
Thank you once again for working with us and also for the recommendation as well, that means the world to us:-) I hope you have a wonderful week and we look forward to working with you again!
Thanks so much, Kristina! Amrex Therapy PM deserves the best, and we're very happy that Paul and Marco delivered an outstanding experience. High fives for everyone! You rock, and we hope we get the chance to work together again soon!