The delivery and customer service were very prompt in their responses to questions I raised. However the emerald pendant I ordered was nothing like that of the picture completely clouded and a completely different shade of green. Unfortunately this is an Xmas present so hopefully my girlfriend will still like it if not I won't be able to return as it's to far past the refund date.
The worst experience of shopping possible.
Necklace and earring set arrived, then it was literally worn once before the earrings broke IN THE BOX.
Customer service manager, David, which I contacted before posting this opinion, did not even try to help out with the query, constantly repeating the same sentence.
Got the set for Mrs so she could wear them on these two occasions which she was not able to.
Not sure what is worse, quality of the product or aftercare service.
AVOID! At all costs!
I bought a 'J' pendant necklace for my wife on this site and everything was great until it arrived. It's a lot smaller than it looked online and the diamonds are so small they might as well not be there. They should show the pendant being worn on a human being on their site so you can get an idea of its scale. Really disappointed.
I used this website to buy a gift for my Mother. I got her a pair of amethyst stud earrings with a floral design. To say I was impressed is an understatement. The jewellery not only looks beautiful but is very elegantly presented. My Mother is over the moon with her new earrings and I'm very happy with all aspects of the service I received from QP Jewellers. My order was placed then delivered to Switzerland shortly after I think using FedEx.
I went online to buy a surprise present for my wife. The main reasons for using QP Jewellers were the quality of the photographs which accurately represented the colour of the items being offered and the competitive price being shown. When delivered, the product was exactly the same as the photos, a deep red colour, which is what I wanted. I'm very pleased to recommend QP Jewellers and will use them again.
There was a great range in what I was seeking, unlike here. Good price and quality and quick response to my question as to how to apply discount. V. good follow-up with postage information and delivery within the stated time.
I got a few pieces of jewellery from this shop for my wife. I got great advice from Johnathan on the website live chat before making the order. All of the jewellery arrived at same time which was good. Mostly my wife love the jewellery very much. Thank you Johnathan who help me at QP Jewellers. I will buy again from this shop and recommend to everyone. Thank you.
They get a lot of positive feedback, but look what happens when they send you a defective product. You may never see it again. They do not answer phone calls, answer emails. I only asked for a replacement for a defective necklace. Not a lot to ask from a big company. Now it will go to legal action. Nightmare. Avoid.
Items seem great (although i have not given them to my wife yet) if i have one complaint it would be i purchased the thickest chain but still seems a little flimsy, i would have gladly paid more for a better chain.
I ordered emerald earrings based on the picture on their web site. What I got instead looked like I piece of dull plastic. After calling their customer service and exchanging emails, I was receiving conflicting information. On the phone they told me they didn't have better quality stones, through email they offered to replace the stones with better quality stones. I opted to return the earrings and never have anything to do with them again.
Overview
QP Jewellers has a rating of 3.3 stars from 43 reviews, indicating that most customers are generally satisfied with their purchases. QP Jewellers ranks 7th among Gems sites.
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- Newcastle upon Tyne, CA, United Kingdom
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members