Had an issue with installation and red screen errors after I transferred to a new Mac. Getting hold of the Live Agent to Chat was tricky as I'm in the UK...so had to wait until they all got to work Pacific Time. But, once I got an agent online, they were AMAZING. Walked me through everything step by step and helped me until it was done.
The Product itself is good. I'm hoping I don't get any more red screen errors (probably my bad not theirs) but otherwise it's great. I got the Cartoon Mega Pack. Would love some more of the same as there are often not enough options/designs etc. but it is what it is. Easy to use and looks good.
The tech support was very helpful in getting my plugins to work again, love the wide range of plug ins they offer can be a bit touchy with functionality with new computer updates but overall great place to get software
Thank you for your support, Avery Z.! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
PFS Auto tracker 3D is the best plug tool for fcpx! Not only elevate all promo video quality but save tons of your time, very easy to use! (even without any tutorial, no tutorial video on youtube yet) highly recommended!
Great feedback to get from you Peichen! We are overjoyed to hear that you are enjoying the FCPX Auto Tracker 3D! We'd love to see what you are creating with the plugin! Thank you so much for your support!
I've been using Pixel Film Studio plugins for nearly 5 years now and I continue to come back for more. Their plugins work great and almost all of them are M1 compatible. Which is great for me as I work only with apple computers and software. I would love to see more Christmas themes like the PFS Christmas Eve. Love the 3D candle video style. I have used many of these plugins in my music videos.
Thank you PixelFilmStudios
PFS plugins are fantastic! I migrated my Mac and had problems with plugins. They just spent a long time with me chatting. It is always a pleasure to deal with someone who has in-depth knowledge of a product. Voila, I am in my happy space again.
We appreciate your honest feedback, Bob N.! We know troubleshooting can be frustrating. That is why we are working everyday to make the experience better!
We hope you are still loving the plugins! Please contact us again if you need any more help. Our Live Chat & Ticket support is available M-F 8 AM to 4 PM Pacific Time.
https://bit.ly/PFS_Support
All these different plug in makers look cool when you see them on Youtube or facebook but if you need customer support, man that is when the game begins. Pixel has amazing customer support to go with their plug-ins. To me, that is what separate thems.
Thanks so much for your support Douglas! Our customer support team tries our best to help you get up and running as fast as possible if you run into an issue. Please feel free to contact us again if you need more assistance or have any questions or comments!
I've been using their plugins forever, they're really good, affordable and they have a ton of video tutorials for them, the only issue i find is that eferytime I upgrade my Mac OS, it shows issues and it makes me re install or go through a rabbit hole of youtube videos to know how to fix them when they don't work. I just had a chat with one of their chat assistants and he hooked it up, i hope it was a 24/7 service but people need to sleep too. This guys rock!
We appreciate your honest feedback Alvaro, and we are happy to hear you were able to get quick help through our customer service team. That's what we are here for! Thanks for being a PFS Supporter!
I had someone help my step by step and hop on to a screen share to help me update and load a whole new app into my editing program. This is a huge need for work, so I was grateful for the patience and all the time spent to fix everything for me.
Thank you for reaching out to us Mynxxi! We are so glad to hear that our agents were able to give you in depth support! We know how frustrating it can be to run into these issues so we always try our best to make troubleshooting as streamlined a process as possible! We've got tons of plugins to make your editing life easier and tons more coming so stay tuned!
I've bought many plug ins and effects from Pixel Film Studios, they are reasonably priced and have a plug in to suit virtually any application you can think of. The technical support is very responsive.
Thank you for your support, Mark! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!
Very fast reaction, very competent and helpful. It took me only 10 min - thanks to your help. Best is that I felt you take my concerns seriously not only having another stupid client in the line (even if it was so)
We appreciate your feedback Christian! We work hard to make sure that each of our customers is treated with respect and helped as quickly as possible. Every question from our customers is important because it allows us to address that question for everyone! :) Thank you for reaching out to us and please do so again if you run into any issue with our plugins.__________________________________
Please be sure to also check out our help page.
https://store.pixelfilmstudios.com/help/
Overview
PixelFilmStudios has a rating of 4.3 stars from 411 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PixelFilmStudios most frequently mention customer service, live chat and red screen. PixelFilmStudios ranks 1st among Video Editing sites.
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Thank you for your support, Adam! We are so happy to hear that you were satisfied with our products and the customer service that you received! We try our best to always make sure our customers are satisfied with our products and that they are easily able to get personal assistance when you guys have a problem. We hope you continue to enjoy our products and have a great day! Please contact us again if you have any questions, concerns, or comments!