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PhotoSerge Reviews Summary
PhotoSerge has a rating of 3 stars from 48 reviews, indicating that most customers are generally dissatisfied with their purchases. PhotoSerge ranks 5th among Photo Editing Software sites.
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I am French speaking, I bought presets on photoserge.com, when I realized that there is a site in French with tutorials on the presets in French I sent an email to the support of his site in dot com to access the French version of his site given my bad English or reimburse me so that I make my purchase on his site in French, so far no response to my request. Does not provide after-sales service, no response, no refund despite its slogan at the time of purchase, flee
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Serge was disturbing me with so many sales newsletters... I ignored all of them. And then I went inside of his FB group and wanted to present my photo, and he didn't care at all... On Facebook, I posted this picture and the people loved that picture... unfairness. Serge said even my photo is underexposed, it was not exposed but he did underexpose it so that my whole photo was very dark... Then I asked the famous Photograph Joel Sartore (my previous mentor) afterwards, what he thinks about my picture: Looks very nice. Good moment, interesting light.
Great job.
Keep going!
What you do think about Serge Ramelli.
THey promised some software after watching their video. (It was painful because there was a very loud guy in a blue shirt.
The promised items never came. I wrote about 20 emails asking about this, and they ignored every email.
I love Serge's classes and have bought most of his standalone courses and presets, and have left good reviews for them. He teaches me things I never knew were possible in Lightroom, and has great tips on photography in general. With his post-processing techniques, I am able to do things with old photos that take them from good to incredible, and he's gotten me excited about photography again. I will also say that I am very impressed by the free webinars. Yes, of course they are sales pitches, but Serge offers real advice in them, which few other folks do. Usually, you go to the free webinars and the advice is shallow or they promise advice but don't give it. Serge actually shows you how to do some really cool things in his free webinars, which is why I have been willing to keep buying more of his products. Also, his presets are totally worth the money, even if you don't buy the classes. His presets save me so much time and they are so much more useful than presets I've gotten elsewhere. They really help me make my photos way more beautiful than I would have probably thought up without them. I just bought the institute courses and I'm really looking forward to them.
Bought some brushes, have been inundated with spam numerous times a day. Have tried unsubscribing, yet they continue.
Very sorry about that, please contact our support team and they will make sure to unsubscribe you.
support@photoserge.com
Agradezco la atención tanto de seguimiento por el equipo de PhotoSerge y sobre todo el detalle que tuvieron al ofrecer en su link un paquete de más que los otros fotógrafos de la industria no lo aportaron.
Yo compré el paquete de 5daydeal antes de que se incorporara esa oferta y tengo que agradecer que después de enviar la factura de compra se me diera el adobe photoshop bundle.
Quiero reseñar la amabilidad y gratitud sobre todo a Patrik del soporte técnico.
Llevo tiempo viendo tutoriales de Serge y no dudo en seguir aprendiendo de su técnica.
Un saludo cordial. Alberto Rodríguez
I have been following Serge for quite sometime now and i jus love his work... i m proud to learn new and innovative techniques in photography and post processing... i have an awesome teacher from whom i m learning my post processing and dats Serge Ramelli Siri always use his techniques and tips in post processing and have purchased most of his bundles which are amazing value for money... would recommend Serge to d world of photographers for post editing learnings
Have bought a lot to courses from Surge in the past but like others it seems this time I got nothing but a receipt. I emailed and initially got great response from Patrik. After some further correspondence he pasted my issue on to the 'It' manager and that's were it all stoped
Emailed Patrik again after a few weeks and got an instant refund so at leased he is doing his job.
Never in the past 5/6 years have I had a problem with this site so conclude it was a bad day.
I learned a lot about photoshop due to the courses of PhotoSerge and can recomment it to everyone who is scared of photoshop. Also the photography lessons in the video's are helpfull. And if you have a problem, the custom service is really great and react very fast.
Thank you so much Carla, this means a lot! So glad you enjoy the content and our team;-)
I really enjoyed the training for replacing the sky. Very clear with lots of examples. I would recommend to everyone.
I've been using serge's courses for a couple of years now, some free courses and some that I've purchased. I've found the courses very helpful and has not only have they dramatically improved my post processing skills but also helped give plenty of ideas and new skills when out shooting photos. Any occasional issues have always been sorted quickly by Patrik in the support team.
Recently I accidentally purchased two products that I had already purchased from Serge a long time ago. When I discovered my error and let them know, I had my money refunded without any fuss. Serge Ramelli and team, you guys are the best with exceptional products but most importantly brilliant customer service. Really appreciated guys.
Regards
Kim Borg
Ozwide Photography Australia
Thank you so so much! Very happy to hear that;-) Enjoy your course!
I have bought several items from Serge and his team over the years, but on the last occasion, I got it completely wrong and had to finish up contacting the team. Patrik, was on the case, a complete refund with 24 hours, no questions asked. Very reassuring. Thank you, Paris.:-) Regards, Brian (Bateman)
I too had an issue with my order and was impressed with how thoroughly and quickly it was addressed. Patrik gets an "exceptional" from me. And, when I've asked for a refund, that's come through just as fast as the assistance.
I Paid with PayPal and did not complete my order correctly. I did have and account from a previous order which improved my knowledge heaps. As only PayPal Email arrived I realised that my order had messed up, Went to the site and explained the situation and gave details of payment, Fixed in less than 24 hours, great service, Very Happy,
I had an issue with my order and the response was lightning fast.It was taken care of pronto with no stress on my part. Really appreciative of great customer service!
That's awesome thank you very much!;-) so glad it was smooth and effective;-)
I found Serge thru his Lightroom tutorial on YT ِand it was marvelous to get this knowledge. In the years Serge sent me a lot of emails but it is the only newsletter, which I didn't erase. At this point, I have to say there is a lot of great knowledge that Serge shares with us. I bought one of his bundle recently, and there was an issue with the library. Tried to contact thru form on-site, then by email, and then everything was solved. I recommend that.
Awesome Thomas, so glad that we were able to serve you well and that you are happy with our services! Wishing you the best in your adventure;-)
I got help with downloading the course material in a good way. The suppprt got bak to me within a couple hours.
Thank you!
Nice! Happy everything was resolved;-)
I purchased a set of LR tutorial with presets, brush presets and source files. The tutorials were detailed and pointed and the presets made such a difference in my photography. I did run across one problem and sent an email to photoserge. Within 48 hours I had the response I needed, in the detail I required, to carry on! Thank you!
Awesome, so glad your problem was fixed and you are enjoying your course! Thank you very much for the nice feedback;-)
I've bought a few presets / Brush sets from Serge over the years and have never been let down. They are a useful starting point if you haven't got hours to sit in Lightroom.
Nice! So glad you like our content, thank you very much, very happy to hear;-)
From the business
All my posts, articles, new tutorials, photography tips and more on my english blog. I cover Lightroom, Photoshop and Photography. Serge Ramelli Photography
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
That's soo awesome! We are so happy to hear that you enjoyed Photoserge's content so much! It is a pleasure for Serge to share his knowledge and he loves to see people passionate about their art! Thank you so much for your review! It means a lot to us! We hope to see your photos soon! Please tag@photoserge on instagram so that he can see your work! Best, Photoserge team:-)