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PgmdressReviews 45

4.0

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Pgmdress Reviews Summary

Pgmdress has a rating of 4 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Pgmdress most frequently mention and customer service. Pgmdress ranks 35th among Wedding Dresses sites.

service
10
value
9
shipping
9
returns
9
quality
9

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Hong Kong
1 review
0 helpful votes
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The cost was worth the dress
November 10, 2022

I ordered a customized size and specified that I needed the dress in a rush since my prom was coming up and the dress fit like a glove and arrived early. I also customized the color to black and the dress came exactly as asked for. I would buy another dress from this company again because they expressed good customer service and gave me the product I was hoping for

Date of experience: November 9, 2022
Texas
1 review
0 helpful votes
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Horrific Experience
September 23, 2022

I ordered a dress for a formal event. Came in mail with a funny smell. Dress looked nothing like the picture. It fit horribly and was made from cheap material. The dress was also a completely different color. It looked like a 4 year old sewed on these ugly beads. They wanted me to take pics of the dress so they could resolve the problem.

I took pictures and they said that based off of there perception from the PICTURE the dress fit me perfectly and there would be no refund. That is absolutely unacceptable. The company does not get to decide based off of a bathroom picture if the dress fits me or is flattering to me. The dress fit me horribly. It was massive on me.

I should not have to send photos in the first place. The dress didn't fit me. I would also like to say that Jay in their customer service department was rude and condescending in all our exchanges. I'm shocked. I've never had such a gross experience with a store.

I'll include the email exchanges below.

Date of experience: September 23, 2022
Japan
1 review
1 helpful vote
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SO LOVE IT!
January 7, 2022

Dress arrived quicker than expected! Very happy with the color of the dress, which I was nervous about! Colors on the screen may not always be the same as in person. Jay helped me select a color by providing additional photos of color options and answering my questions! We were able to correspond by email back and forth. The measurement guides were super helpful! I chose to do custom measurements for the dress. My fiancé and I used to work at a men's suit store, so I had him measure me. The dress fits great! Would definitely recommend!

Date of experience: January 7, 2022
California
2 reviews
1 helpful vote
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Perfect,love it
November 10, 2021

Honest seller and good service, my dress & pictures turned out beautiful! Thank you so much!

Date of experience: November 9, 2021
California
1 review
2 helpful votes
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Good
November 9, 2021

Such a well-made dress! I loved how we have the ability to customize measurements because mine fits so well! I will order my dress again from Pgmdress.

Date of experience: November 9, 2021
Hong Kong
1 review
0 helpful votes
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We ordered this long dress for my daughter's homecoming, the dress was the correct color that i picked and it all fit great. Only issue was that it was about two feet too long on the bottom but that is easily fixable. Also got here two weeks before i was expecting it to :)

Date of experience: October 6, 2021
Colorado
1 review
1 helpful vote
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Disappointed and Scam
October 5, 2021

I just purchased a dress from Pgmdress. Like other reviews out there, the dress did not look like the picture, was mediocre quality and they refused to "allow" me to return the dress for even a partial refund. I submitted several photos showing the dress did not fit in several areas of the top including the back, the bust and the shoulder straps were too long. I wrote a review to post on their website and it "mysteriously" didn't show up. Scam...

Date of experience: October 5, 2021
Washington
1 review
4 helpful votes
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I ordered one dress for my Dec wedding, I didn't worry to order it from Pgmdress. Because my friend recommended me to buy it from here. When I opened the package, it didn't disappoint me. Dress is beautiful but some of the appliques didn't hold up during shipping. My straps are little loose and I wish it had a little more boning in the midsection but it's a great for the price.

Date of experience: August 4, 2021
Singapore
1 review
2 helpful votes
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Satisfaction
August 5, 2021

I was very satisfied with my purchase from Pgmdress. My dress arrived earlier than expected and was very well made and true to color. My dress was a little tight in the bust, but fit perfectly everywhere else.

Date of experience: August 4, 2021
California
1 review
0 helpful votes
Follow kate m.
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This company is horrible and will not accept returns. They are unethical and will steal your money. They have terrible customer service and are hiding behind the internet.
They are the very worst.

Date of experience: May 20, 2021
Japan
1 review
2 helpful votes
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Love it!
April 14, 2021

I was worried to buy dress from Pgmdress at first, because the dress hadn't had many reviews and was quite pricey, but took a risk and ordered it. Surprisingly, it arrived within about a month and the fabric and overall look was gorgeous. It is a bit more pinkish than the picture makes you think, but it's beautiful nonetheless and the long train makes it extraordinary!

Date of experience: April 14, 2021
Hong Kong
1 review
0 helpful votes
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Great!
December 10, 2020

I ordered a prom dress from Pgmdress. This dress exceeded my expectation. I searched for similar dresses like this in other stores but the prices were ridiculous. I would order this dress a million times over.

+1
Date of experience: December 9, 2020
Singapore
1 review
0 helpful votes
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Beautiful dress
October 2, 2020

The dress arrived later then i expected but next time ill be ordering it way before so am not stressing out but as soon as i saw the dress it was stunning very good quality & just stunning am very happy with my purchase & will highly recommend pgmdress to all brides.
Thank you

Date of experience: October 2, 2020
Japan
1 review
0 helpful votes
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BEAUTY DRESS
September 29, 2020

Because of covid-19, our wedding was postponed twice, and it was finally scheduled for mid-September. We chose an rush order. This dress arrived on time, and it is the same as the picture, very beautiful. Thanks, PGM dress

Date of experience: September 28, 2020
Japan
1 review
0 helpful votes
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Pretty dress
September 19, 2020

Got pink dress for my prom. The straps were long but worked well when adjusted. The customer service itself was really good! I had a time constraint and they delivered the dress to me on time.

Date of experience: September 19, 2020
Hong Kong
1 review
1 helpful vote
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THE DRESS SO STUNNING!
September 19, 2020

Thank you, thank you for the beautiful dress! Prom was cancelled, but last night she put on her dress and we took pictures and tried to make her night special. Your dress was stunning!

Date of experience: September 19, 2020
Singapore
1 review
5 helpful votes
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BEAUTIFUL PROM DRESS!
September 16, 2020

My daughter's dress came today and I immediately sent her to try it on. I was so worried! But why? This dress is going to be magical! She beamed from ear to ear! You would have thought they sewed the dress onto her body! It looks magnificent. We will definitely be back for dresses for my next two girls! THANK YOU

Date of experience: September 16, 2020
Illinois
2 reviews
0 helpful votes
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This company is run by Asians.

My dress was shipped with damaged packaging. The dress color was not correct nor was the size to the bra part fitting at all. It kept sliding down. I told the costumer service guy "Jay" and I showed photo proof that it was not the same color nor did it fit me, he said they cannot take the dress back or refund my money! This site is a scam and BBB needs to see this!

Date of experience: September 11, 2020
Japan
1 review
0 helpful votes
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Beautiful A little bit long for me. But beautiful upon receiving, much better than even my expectations of just seeing pictures online.

Date of experience: September 8, 2020
Hong Kong
1 review
6 helpful votes
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Amazing dress!
September 4, 2020

I was so amazed with how well it fit me and how fast it came in with the express shipping. I ordered the white and it looks great. I was very careful with how I measured myself. This shop does a great job. I will be happy to share a picture after my wedding!^_^

Date of experience: September 4, 2020