PartSelect

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Massachusetts
1 review
0 helpful votes
Follow William P.
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Part select oem part failed under 2 years since installation. Very disappointed. 125 dollars down the drain. Customer support said nothing they could do

Date of experience: December 7, 2024
PartSelect H. PartSelect Rep
3 months ago

Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

Utah
1 review
0 helpful votes
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Worst Customer Service
January 26, 2025

They sentvmexa broke part. I have sent them photos, talked to their customer service. A month. No resolution. Necer use them again.

Date of experience: January 1, 2025
PartSelect H. PartSelect Rep
2 months ago

Thank you for your review. We appreciate your feedback. We are sorry to hear about your experience with us and that the part was incorrect or defective. We will be happy to look into this for you and set up a return. We are available by phone or e-mail to answer any questions or concerns you might have. Please do not hesitate to contact us.

Tennessee
1 review
0 helpful votes
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Great customer service
November 22, 2024

Rats chewed the wiring on my garage refrigerator the website was easy to maneuver. The parts I was searching for were easy to find and reasonably priced. For less than two hundred dollars I repaired my one year old fridge. The parts all fit as they should and works great.

Date of experience: November 22, 2024
PartSelect H. PartSelect Rep
4 months ago

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

Ohio
1 review
0 helpful votes
Follow Tony C.
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They printed a shipping label right away and waited a week to ship it. I had to call multiple times and they blamed fedex. Fedex checked and they did not have possession. After multiple complaints it magically shipped that day. Will never order here again.

Date of experience: October 31, 2024
PartSelect H. PartSelect Rep
3 months ago

Thank you for the review. It’s our priority to continue providing a great experience for customers like you and the best way for us to improve is through your feedback. We appreciate your taking the time to leave us the review.

North Carolina
2 reviews
0 helpful votes
Follow Earl P.
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Every time I order anything from Part Select it's always shipped promptly and packaged well. I've ordered several parts over the years and they have yet to make a mistake on anything. Not only that, but whatever part you order has a video right there on the page to assist you will installation. They are pretty much the only place I go for parts for home appliances. You can deal with them with confidence.

Date of experience: July 12, 2024
PartSelect H. PartSelect Rep
8 months ago

Thank you for your review! We're glad to hear we could help you and that you found our videos useful. We appreciate your taking the time to leave us feedback.

New York
1 review
0 helpful votes
Follow Zack S.
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My 10 year old GE dryer started to squeak like crazy, as well as occasionally the drum would bang around. This progressively got worse over the course of a week, and my wife and I thought it was time for a new dryer. I found partselect.com, watched a couple of videos and checked out their inventory. Using their tutorials, I was able to take my dryer completely apart, diagnose what was needed, and order the exact parts necessary for the fix. I ordered a new drum belt, 4 new slides, new door felt, and a new top bearing. All had install videos along with them, shipped fast and for $250, my dryer runs like brand new. Highly recommend this site for any appliance needs!

Date of experience: June 30, 2024
PartSelect H. PartSelect Rep
8 months ago

Thank you for your review! That's great to hear and we are glad we could help you with your repair. We appreciate your taking the time to leave us feedback.

New York
1 review
0 helpful votes
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Excellent Service
June 24, 2024

I ordered a replacement soap dispenser for my dishwasher. I received the part the next day. It was an exact match to the defective part that I was replacing. They also had a detailed video which clearly demonstrated how to change the part so I was able to make the repair in the predicted time and without any surprises. I would definitely use them again as my first choice.

Date of experience: June 24, 2024
PartSelect H. PartSelect Rep
9 months ago

Thank you for your review! We're glad to hear we could help you with your repair and appreciate your taking the time to leave us feedback.

Virginia
1 review
0 helpful votes
Follow Dwight B.
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Part didn't fit
June 14, 2024

Part is a front panel for a GE window air conditioner. It came in a GE box but holes don't line up with the controls on my unit. All I really wanted was the filter cover which isn't available separately. They refunded the purchase price but shipping both ways cost 3/4 of the purchase price, so it was a big waste of money and I still don't have a grill.

Date of experience: June 14, 2024
PartSelect H. PartSelect Rep
9 months ago

Thank you for your review! We appreciate your taking the time to leave us feedback.

Arizona
1 review
0 helpful votes
Follow Christopher F.
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Been trying to do a return for over a month but all it is telling me is processing and not able to get someone on the phone to get it returned. The customer service is the worst Order Number ******** and ******** They have $134.72 And I Have parts I'm not able to use. So make sure you really need the part because you will never get any help after they have your money.

Date of experience: May 9, 2024
PartSelect H. PartSelect Rep
10 months ago

Thank you for your review! We appreciate your taking the time to leave us feedback. We are experiencing higher than normal call volume. Please send an email to customerservice@partselect.com and we will be happy to look in to this for you.

Mississippi
1 review
0 helpful votes
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All the parts in one box
May 10, 2024

I purchased a dryer maintenance kit for my whirlpool dryer. The kit came with all the parts needed to freshen up my 3yr old machine which only needed a belt. I figured if I was going to have it apart might as well get any wear items taken care of while at it. Very simple repair even had a link for an instructional video to ease the repair. I actually let my 13yr old son make the repair, with my supervision. Parts came in a timely manner and well packaged. I would highly recommend this site for anyone looking for replacement parts. I will remember them for any future repairs that come my way.

Date of experience: May 9, 2024

Overview

PartSelect has a rating of 3.9 stars from 2,142 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with PartSelect most frequently mention customer service, model number and fast delivery. PartSelect ranks 2nd among Appliance sites.

service
403
value
487
shipping
497
returns
114
quality
464
This company responds to reviews on average within 1 day