Overview
OnlineStores has a rating of 4.2 stars from 280 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with OnlineStores most frequently mention good quality, timely manner and quick delivery. OnlineStores ranks 24th among Home Decor sites.
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The end caps where the incorrect type. They were bi-pin to R17D, in stead of single-pin F8A to R17D.
My order was received about a month after ordering which was disappointing as we needed them for flag repair. I imagine they were being delivered from overseas. Online Stores did not provide an estimated delivery date so it was only my assumption that was off.
1st time customer. Everything went great! Thank you Would look at your site for a future need.
It was very easy to order.i got it very fast.It was just what i WAS LOKKING FOR. I ORDERED IT AS A cHRISTMAS GIFT FOR MY SON IN LAW HE WILL ABSOLUTLY LOVEIT
Good quality, thick, soft material. Sturdy seams! Very glad I ordered it!
The finial was a little smaller than the last one I ordered...I thought I was ordering the exact same thing as before...it is ok it fits.
My name is Linda Hicks and I am director of the Museum of Veterans and Military History. I made an order and received it on Sept. 23,2024 that included 100 (3 by 5) American flags. Sales receipt #CS*******. FLGFUSP********** 3 by 5 ft. Poly cotton American flag—U.S. Made *******. When received, we opened the box up and they looked beautiful—vibrant in color. The purpose of the flags is for one particular event at the museum. One-hundred are posted on Veterans Day in honor of killed in action soldiers. A couple of weeks prior to Veterans Day, the new flags were unboxed and mounted on metal poles (mounted with zip ties) to be carried by veterans. While mounting, it was noticed the sizes were off a bit—some being 33 inches wide instead of 36 and some being a half one-half inch short. That did not interfere with our needs so we proceeded ahead. On the day of the program, which was only days, they still looked beautiful. However, there was a heavy mist during the program, which lasted about 25 minutes, and the red stripes began to bleed into the white. The flags did not even get saturated. This is our 12th year for this portion of the Veterans Day ceremony and we have used the same flags every year until this year. We were very excited to have new ones.
I called your online store Tuesday and talked with Marcy who said for me to send photos and an explanation. I know that we are not in accordance with the return policy due to thinking they were fine. I really don't know how to resolve this issue. Someone suggested, if the online store doesn't make them good, for museum staff to try to wash in Woolite. We are a non-profit 501c3 and these were purchased with donation money. I have ordered many flags from you in the past and this is the first issue. In fact, the 200 other flags (12 by 18) I ordered at the same time were just perfect.
I received a message back from the company that they perceive the bleed to be rust. No it is not. I have 100 witnesses who carried them out looking perfect and 20 minutes later returned them inside looking like they do.
I guess it doesn't matter about customer service. Do better.
Dear Linda, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!
Everything was great. No issues at all. Very good quality!
Too many items I search are made in China. I am trying to only buy American or at the least, nothing from China. And sometimes I type in a search and it comes up with a totally unrelated item. I don't really like suggestions I didn't inquire about.
Other than that, I am happy with what I have ordered and the clarity of shipping logistics
I got exactly what I ordered and it arrived on time. They were the only store that had these ballasts.
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- New Stanton, PA, United States
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Business History
We serve over 400,000 customers each year and we ship between 2,600 and 5,000 packages every day. We carry 40,000 items in inventory which have a value of over $10M.
Online Stores is the largest specialist retailer of flags, flag poles and accessories in the USA and probably the World. We carry over 10,000 different flag products. We are very proud of our brands, which include Super Tough and Super Knit for flags and flagpoles, Rugged Blue for safety equipment and work clothing, Safety Girl for women's work clothing and boots, Lumegen for LED lighting, and English Tea Store for tea, teapots and tea accessories.
Our products are available to all buyers through our websites, but we also offer wholesale pricing for merchants and distributors. To apply for wholesale pricing, please contact our sales team. Call 1-877-734-2458 ext. 308 (toll-free)
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Adam, We are very sorry for this experience with our company and understand your frustration. If you have not done so already, please reach out to our Customer Service team at customerservice@onlinestores.com. You will hear from our Customer Service team as soon as possible and appreciate your patience as we work to resolve this, we are so sorry for this experience!