NordVPN

NordVPN service does not work in China. Be careful their AUTO Renew process. They will not send any notification of your service month finish, the auto payment will be processed on some day as you didn't notice that. Remember to CANCEL it!

There renewal scam charges over double the first price or any price on there site. When I asked to see the details of the plan they just signed me up for (not even more than a week since getting charged), they say that plan no longer exists so they cannot verify. That is illegal.
They also have been having problems with the Threat protection pro since 2022 as far as I can see through other complaints. It's still not working but assured me they were working on it? When I asked about it, after hrs of arguing with them giving me cut and paste corporate answers, they offered a month free. Why would I want a free month of broken and not getting what I was overcharged for. Probably time to see if they need some regulation and oversight.

Nordvpn is a HORRIBLE company with horrible customer service. The product is difficult to use. You cannot talk to a human. You have to email exact issues that would take pages to write. Then, even though you started telling them their product was not a good fit….they wait until you are outside your 30 days to say you cannot get a refund. Just so unprofessional. To make it worse, they are in Panama. You cannot file a BBB Complaint on them.
Their mailing address: PH F&F TOWER, 50th Street & 56th Street, Suite #32-D, Floor 32, Panama City, Republic of Panama

NordVPN stole $166.53 USD from me
NordVPN stole money from me, literally. Very surprising that this could still happen in 2025. Addendum: I had been with them for 6 years and this has no value to them.

Here's the long story short: I saw a payment from Paddle.com on my PayPal account. I mistakenly thought that Paddle.com was a scammer. So I cancelled the payment with PayPal.

After a few days, I learned that Paddle.com is NordVPN's payment provider. So, I then apologize to NordVPN, and say "Sorry Nord, can you reactivate my account? And they say "No." I ask them: "Can I have my money back then?" And they say "Speak with Paypal. We don't have the money." Of course, PayPal tells me that Paddle or Nord has the money. People at Nord specifically ask me to wait 3 months. (Does this money become up free game after 3 months?) Clearly, this seems fishy. In any case, I contact them 3 months later and Julieta Camero at NordVPN tells me to contact Paddle as though I have an account with them. Note that Paddle is NordVPN's payment provider, while PayPal is the customer's payment provider.

I send NordVPN screenshots of my PayPal account and nothing.

Occam's razor: PayPal has never done anything like this to me in my 15 years of working with them.

In closing, NordVPN and/or Paddle will not give me either their (1) SERVICE, or (2) MY MONEY BACK.

Unless I am refunded or just given service (for what I paid for) back, I will never work with them again.

I will update as I hear back from them.

STAY AWAY FROM NORD VPN in 2025! VERY UNPROFESSIONAL AND DANGEROUS.

Note to NORDVPN: If you give me my money back or my service back, I will delete this post here.

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*Worked with them for 6 years. Made one mistake with billing, and they steal $166.53. I asked for service or money back and nothing. Customer care is in the Phillipines - third world agents don't care...

I have been a customer of Nord since 2017, and was always happy with my 2 year renewals for about £70. However, Nord just auto renewed my policy for only 1 year for £94 and did not send me an e-mail prior to this payment, as they were supposed to do, or I would have cancelled. Truly shocking customer service and it will be the last payment they receive from me.

I contacted their customer service regarding the issue and was told that their early auto-renew e-mail must have gone into my spam box. I checked and it wasn't. Just a fob off that enabled them to charge me way over the odds.

This company is disgusting. It is full of robotic humans that would boil a baby if their "company policy" called for it. The app constantly disconnects and their tech support is USELESS.

UPDATE: Now I get an insulting email from their staff mocking my expectation for a refund. These people are appalling. Never have I seen a company more committed to defrauding customers.

I subscribed and 23 hours later, I canceled to its complications. The $95.88 is non-refundable? So much for 30 day guarantee

This company tries to capitalize on people forgetting to cancel even if they only need it for one month. I cancelled it one day prior to the expiry date and they had charged me days earlier and said they don't go by the expiry date, they go by the date they charge you. VERY SHADY!

I use Nord VPN - it does exactly what you would expect, but somehow I got a subscription to Nord Locker - which I don't even remember doing. Apparently, you had to cancel within 30 days, but I didn't know, and never used it. This year, they took the subscription again, and I contacted them, nicely asking for it to be cancelled and the accidental next payment refunded. I did not expect them to say NO! They kept reminding me that I had 30 days to cancel, but that was last year. Nothing would shift them from their no refund stance, but they promised to look into it. Two months later, they bluntly said again - NO REFUND. I have of course cancelled it, so it will not renew next year, but they charged me a whole year for two days of having a service I have never used, or even want. Their records would show that my locker is empty and never had anything in it! So - make sure you want their product, and makes sure you cancel before they take the payment, even though I only noticed seeing it come out of my account. I then contacted them, but that's too late for Nord. I cannot recommend a company so rigid in their rules and unwilling to compromise. A shame!

I recently experienced an unjust overcharge of an exorbitant sum for a one-year NORD VPN subscription, processed a staggering 15 days before the scheduled renewal. Despite my efforts to communicate my prior termination attempt, the customer service remained unresponsive and unwilling to engage in any meaningful discussion. This lack of consideration and refusal to address my concerns has left me highly disappointed. The experience raises serious questions about the company's customer service and transparency.