Overview
Nbastore.eu has a rating of 4.5 stars from 45 reviews, indicating that most customers are generally satisfied with their purchases. Nbastore.eu ranks 48th among Basketball sites.
Overall good, pricing was on sale so competitive, got some things I wanted and more. Only gripe is custom jersey name limit when you have people in the league like Giannis and Shai... But overall good experience
Update: after waiting nearly a month they just cancel my order! Ordered Dec 3rd for an item that showed as in stock. Received 2 emails saying there was a delay. Could not find a number to call on their site for an update. The online chat never has a real person available. Eventually got an email back with a phone number, after getting through another automated bot I was told the item was out of stock and would only ship on the 19th of December! Why didn't they include this information in the emails so I could have ordered something else before now!
Nothing in particular to point out. Shipping was on time and the package was in good condition. There was nothing missing and the item had no defects. I will definitely reconsider to buy from the website in the future.
Hello Leonardo! Thank you so much for your kind words! We are so happy to hear you're satisfied with your orders! Your feedback motivates us to keep raising the bar! Thanks again, Courtney
I ordered two items but one item was cancelled and I was refunded. I am satisfied with the one I received but I was very disappointed to not receive both of the items. It was the limited edition Warriors x Suga AgustD merch.
Hello M G., Thank you so much for this great 4-star review. We really appreciate your business and helping to spread the word about nbastore.eu. Sincerely, Sam
My last purchase from the store was to do a custom Tony Parker Spurs jersey as he no longer is with the team and they don't have his jersey as an option to purchase like a Duncan jersey. Everything went smoothly and received the jersey rather quickly. Happy with how everything went. I've had a couple hiccups with the store before with receiving faulty items but on this occasion everything went well
Hello Alister! Thank you so much for your feedback! We are so happy to hear that you had a great experience with our customer support in the past and that this time was satisfactory. We appreciate all of the feedback we received, both positive and negative, but of course the positive always feels best! If there is anything we can do to assist you further, please let us know. Thanks again. Courtney
The website was easy to order from, finding what I was after easily. I ordered and paid and the jersey came. Unlike other companies, it worked as it should have! Well done!
Hello Matthew, Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime. Sincerely, Sam
I ordered a customized jersey and 1 minute later I realized I ordered a wrong size. I called the customer service 3 times and everytime got stuck on the line over 10 minutes and nobody picked up the phone. I called when they had bank holidays (day after my order) and twice the day after - morning and afternoon.
In addition I wrote them 2 mails (first) less then 10 minutes straight after the order (sunday).
Then I managed to reach customer service line under different number which was not able to give me any information about orders starting with digit 1. Only orders starting with 9. I sent them 2 mails with my order details as well and they promissed me to reach the correct department and solve this (still the first day after your bank holiday).
Few days later they wrote me that my jersey (the incorrect one) was successfully sent to my address.
When I described them (again) my situation they told me it is my fault and they wont pay me my money back. I strongly do not recommend.
Bought a bunch of items on sale. Great quality and selection. The two improvements I would make would be to have automated currencies. I bought my items in AUD and couldn't actually see the total price until I paid for it. Having a currency selector for more than USD and EURO would be great. The other improvement would be cheaper shipping. It wasn't express but still ended up costing a lot. Time for delivery was about a month and I paid 3X the usual express price for Australia.
But overall easy to navigate and amazing selection and prices were far better than basically anywhere else.
Thank you for sharing your positive and insightful feedback regarding your recent order #: 21-7891-4878. I am happy to learn you had a positive experience on our website. Please contact our team if we can be of any assistance; we would love to hear from you! -Madison
I bought an Nba team t shirt and short. It took a bit roo long to reach, more than expected and planned, but the order had great quality and was very succesful to person we hace the present
Hello Jose Luis! Thank you for your feedback! We are so happy to hear that you had a great experience shopping with us! We look forward to keeping you in the game! Courtney
Their customer support is crap. They canceled my order without reason, I have sent numerous mails to them but never got a reply. I am going to apply for a chargeback, stay away from this site!
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- Plattekill, NY
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Todd,
Thank you so much for the awesome feedback! We are glad to hear you were satisfied with your experience with us, and we hope you enjoy your product! Thanks, Shane