MyPurMist

As other reviewers have stated, this unit works a few times and then red light turns on at the back even though it is full and their own water is used. Customer service only replies to email, the troubleshooting does not work and you get a run around. After spending 240.00 for a product that doesn't work in less than a month is a scam to me. Don't waste your money! I still have more than half a box of refills left after I used two bottles to troubleshoot. The product was barely used and stopped working all of a sudden.

I purchased one for my dad and myself. Worked fine for about 3 months. Then nothing. Can only contact customer service via email. They offered troubleshooting tips but nothing worked. Won't purchase another and don't recommend.

No matter how diligent you are with the 'pure' water you put in this machine after about 10 uses it stopes working and you can't get it to work. A piece of junk. Boil water on the stop and use a towel over your head to catch the steam, works 10 times better and it is free. Don't be sucked in this thing does not work for long.

The blue lights come on when the power button is activated and the product will not work. I have contacted customer service on the website as directed in the user manual, but have had no response after 3 days. I phoned customer service and the recording directs me to the website. How do I get attention for a solution to this problem? Due to the large amount of poor reviews regarding unanswered complaints, should I contact the retailer's customer service department to get answers?

Purchased a year ago. Thought it was maybe putting out a little moisture at the time. I used it a couple of times and put it away. Got it out to see if it would help my allergy symptoms. It is now not working at all. Fluid is full, blue light is on, no steam is coming out. Very expensive for nothing.

Worked fine about 5 times, then I struggled to get it to work kind of okay about 3 more times, then it quit for good. I followed all the operating instructions. I think the very cheap switches on the pcb are bad. Customer service couldn't get me off the phone fast enough. It was a gift, so no original receipt, which ended the conversation. They don't offer to repair for a fee, either. The product is a good idea, it's just cheaply made, & can't work long.

I am a physician and I have been using mypurmist for a few years for my sinus issues and allergies. It works instantly, clears up the sinuses and helps you breath better keeping the lungs clear and also helps expel any collected bronchial secretions easily.

I have purchased over 10 Purmists over the last few years. They really do help with my sinus problems. The problem is each unit doesn't work over a few weeks or at the most a few months. At first I thought they had a bad batch of product but it's more than that. Everything they make doesn't last more that a few uses. In my opinion they outrageously overcharge for the water and scent pads they sell.

I had a purmist that did not work anymore. Went through customer service - within 24 hours had a new one shipped! They were very clear on what they needed and I had my receipt as I'd ordered online. The new purmist turned up this evening - four days after I'd made the initial inquiry. Super impressed and did not expect that based on the reviews. Great job!