When you install new software and mess up the trailer locations with another site is not the hirer's fault and to be spoken to the way we were and made to wait over 1.5 hours at site to hire item was a disgrace and then to pay full price no discount no apology nothing. Happy to say other companies will be getting my future business. Thank you
It was an easy process to book and pick up the trailer although feedback worth considering would be to allow an extra 10-15 minutes per booking so the service station staff can have the connectors and shackles ready to go.
Customers lose the 10 minutes setting the trailer up and with a 4 hour booking every minute counts
Very easy to make booking online... picking up and returning trailer was very easy at kiosk... very happy with trailer which was in good condition and clean... only negative point with trailer was the slippery ramp... was dangerous and needs to have some sort of anti slip material put on it
The ute did the job but it was filthy and hadn't seen a vacuum for quite a while. Did the job though.
My beef is with the company holding onto my $250.00 deposit for 5 days even though there was no issues with my hire.
I called and the guy on the Help Desk tried to blame the delay on "the banks" who are, after all, an easy target. Having worked in banking I can state that the delay is with Move Yourself and not "the banks"...
The attendant at Shell was unhelpful and instead of explaining what need to be done, she rudely exclaimed that I had to login to collect the trailer at the side. Then when my husband went to collect the trailer connection she was rude to him too.
I hired a Ute with a cage to move some furniture. The vehicle was from a Coles petrol station near home. The rate for 24 hours was not much more than the 9 hour rate so 24 hours made good sense. The diy kiosk was pretty easy, although it had an outage on the return but that was solved by a quick call to the 1300 number. The car was pretty old and a bit drab but hey - I was moving furniture. Over the phone service was friendly and helpful (when I changed the 9 hour booking to 24 hour).
The socket on the trailer was damaged and I had to do a ad hoc repair. The service starion guy was v sympathetic and helpful and the call centre took charge of the problem when I reported the problem the next day but I still spent a couple of hours rewiring the trailer at midnight.
Hired furniture trailer. It was big and spacious and perfect for our move. Good time have minimal interaction with service reps. And there were plenty of locations to choose from (Melbourne)Would hire again.
Hiring was easy over the internet and so cheap!
Picked up trailer from petrol station with no worries and the service attendant even gave me extra bits that I needed like the d-shackle and plugs:)
Thanks again
1. Easy/simple online booking;
2. Convenient locations for pickup and return;
3. Thoughtful idea of providing Installation video for first time user on booking page;
Overview
Move Yourself has a rating of 3.9 stars from 64 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Move Yourself most frequently mention and book online. Move Yourself ranks 9th among Moving Service sites.
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- Cavan, SA, Australia
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members