We bought our kids a go cart for Christmas and it won't work. They sent the wrong battery twice and won't help us diagnose the issue. They won't respond to emails or calls, only ship new batteries. We jumped the first one and it turned over but died mid run and they refuse to help us. This company is the worst I've ever dealt with. DO NOT BUY FROM THEM! We want a refund and they have ghosted us.
DO NOT purchase anything as a Christmas gift or birthday gift from this company. Received a go kart that had a bad carburetor that was supposed to be a Christmas present for my six year old. Submitted request to tech support on Dec 17. Scheduled a consultation for Dec 21 and no one called me. Called several times, left voicemails and sent emails. No one called back until January 5. Needless to say I am not happy with my experience. No one offered any help to resolve this problem in time for Christmas. Received a carburetor from them on Jan 12. The only solution they offered was sending a new carburetor, no care or concern with my kid not getting what they wanted for Christmas. Will never buy from here again.
Recently purchased the TrailMaster Challenger 300 ATV from MotoBuys, and thoroughly impressed! This beast handles muddy and rough terrains effortlessly, thanks to its powerful engine and sturdy build. The customer service was top-notch, guiding through the purchase and ensuring a speedy delivery. Have taken it out on several off-road adventures, and it has performed beyond the expectations every single time. Highly recommend for any enthusiast looking for reliable and robust performance.
On June 3 my rear axle started grinding, so I called and spoke to a gentleman named Charlie. He assured me that it would be taken care of. I followed his instructions to the letter. I even sent him a video of the axle, making the noise but after 4 or 5 phone calls and emails he stopped responding to my attempts to get a hold of him. I tried other departments, but no answer. It is now July 28 and still no answer or axle. My scooter is my primary transportation to and from my stage 4 cancer appointments and the grocery store. There are times when I must ride with the axle still grinding but I know one of these days it's just going to give out and leave me stranded, even though Charlie said it would be OK to ride. I wish someone would respond to my emails and texts but it looks like on my head against the wall. I only had 8 km on my scooter when the axle started grinding. Don't expect much if you have a warranty issue. Issue resolved after calling the distributor and finding out that my axle was still sitting waiting for a shipping label from Motobuys. It turned out that guy that was handling my claim just up and quit with no notice after locking up the computers. So I wish to withdraw my complaint since it wasn't Motobuys fault that the guy chose to sabotage the computer system.
We deeply regret the lack of communication and the delay in resolving your issue. The information you provided about your interaction with Charlie and the circumstances surrounding his departure is very concerning, and we are taking steps to ensure that this does not happen again.
I'm glad to hear that the issue has now been resolved after contacting the distributor, and I appreciate your understanding that this was an unfortunate situation beyond our immediate control. However, we recognize that this experience was far from ideal and are committed to making things right.
Please know that we are here to support you and ensure your scooter is in the best condition possible. If you experience any further issues or need additional assistance, don't hesitate to reach out to me directly at (877) 667-6289. We want to make sure you receive the service and attention you deserve.
This go-kart has turned weekends into non-stop fun for the family. It's super reliable, easy to drive, and just the right size for both kids and adults. Everyone wants a turn, and it's been holding up great.
Bought the Sand Sniper for weekend adventures, and it's been a total blast. This thing is a monster in the sand—handles like a champ and the ride is smooth as butter. Can't recommend it enough if you're into off-roading!
After 3 attempts I have not received warranty parts for our go cart. Boys haven't ridden for months and summer is going to be over soon
Seems to be a helpless situation.
Got this go-kart for some family fun and it's been a hit. Runs well, pretty easy to maintain, and the kids love driving it around the yard. Good stuff.
Seriously, this UTV rocks! Took it out for some dune bashing last weekend and it handled like a dream. So much power and super comfy too. Best purchase ever.
Love zipping around town on the new TaoTao Thunder. It's super stylish and gets great gas mileage. Perfect for daily commutes and quick trips. It's light, nimble, and just fun to ride.
Overview
MotoBuys has a rating of 2.8 stars from 265 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with MotoBuys most frequently mention customer service, tracking number and credit card. MotoBuys ranks 5th among ATV sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for sharing your experience with us. We are sincerely sorry for the inconvenience and disappointment you and your child experienced with the go-kart purchase, especially during the holiday season.
We understand how frustrating it must have been to deal with a faulty carburetor, and we deeply regret that our response time was not up to the standard you expected or deserved. The delay in resolving the issue and the impact it had on your child’s Christmas is something we never want our customers to go through.
While we were able to send a replacement carburetor, we recognize that this did not fully address the timing and emotional impact of the situation. Your feedback highlights an important area where we need to improve, and we want to assure you that we are taking steps to prevent this from happening in the future.
We appreciate your feedback and hope that you will consider giving us another chance in the future.