I ordered over 200 dollars worth of ink from monster steel. When it arrived it was all set to expire within a few months. The ink had sat for so long that it had degraded and was no longer usable for tattooing. The site did not say anything about an expiration date... they did nothing to correct this issue. I will never order from them again... if I could give less than a 1 star rating I would.
Good tattoo supplier for my studio so I'd rather recommend this website. I wish the customer service was better but it's not a problem for me because I don't need an advice, just need to process my order) 4/5
Ordered some ink and they apparently were out of stock but didn't say. All they would offer was store credit. However they have an excellent selection of supplies. They will continue go be my first choice tattoo supplier, however I'll be shopping around for another.
Ordered needles ten days ago, spent almost $90 and they haven't even processed the order, but were quick to take my money. Ordered through another distributor on a Sunday and the shipment showed on Tuesday. Customer service email doesn't answer and the phone number goes straight to voicemail.
I made an order, and was charged. Items never received. I contacted them to request either the items or a refund. They said the case was escalated to management. Months later, no refund and I haven't received the items. I think this site is a scam.
Thank you for bringing this matter to our attention. I would like to personally take the time to resolve your concerns and ensure this matter is handled accordingly. My name is Lee Sevilla and can be reached on my direct office line (561) 508-4306.
Excellent artwork, spotlessly clean and very professional the level of Fine detail work Daz provides is exceptional. There are many tattooists available but only a few real tattoo artists out there, and Daz is very definatley the latter his skill at producing striking images with beautifully shading and gorgeously balanced coloring cant be beaten highly recommended
Although I was nervous after reading other reviews online, I decided to go for it and click the purchase button. I decided to go through PayPal as the actual MS site comes up as being not totally secure during credit card information input. I received all of my items in perfect condition 4 days later with a frequently updated tracking link. It went from FL to MD, if anyone is interested. :)
Thank you so much for your review. I appreciate your giving us a chance to prove ourselves and I am very glad we did not let you down. We take pride in treating each order with respect and care. Thanks for your business!
These guys were very fast with shipping, everything showed up in tact and exactly how they said it would. Great materials, would recommend them to anyone for there's tattoo supplies. I will keep shopping with them.
NOT SAFE!
Please be aware! This company requests that you send them personally identifying information via e-mail (unsecured connection).
They requested that I said them a photocopy of the front and back of my credit card and a photo copy of my ID or passport.
When you enter your credit card online it is processed through a secure connection via the AIM payment processing client. This is a secure and encrypted connection and your card is immediately charged. They have no reason to request your information again via e-mail.
Be aware that if you send these sensitive documents - you'll never know where they'll end up or who will have access to them.
This is a HUGE security risk! Find somewhere else to spend your hard earned money where it is protected and secured.
I am sorry for your frustrations. I can understand them. We process all our credit cards through a secure and encrypted process. We further offer $10,000 free identity theft protection. We pay the premium so your purchase with us is safe. Please see our Norton Shopping Guarantee.
My shipment arrived in a timely manner, I loved how I was able to see my shipment on an actual map! But everything is working fine, will definitely shop here again.
Overview
MonsterSteel has a rating of 3.6 stars from 118 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with MonsterSteel most frequently mention customer service and fast delivery. MonsterSteel ranks 1st among Tattoo sites.
- Visit Website
- Palm Beach Gardens, FL
- Edit business info
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Devin,
We thank you for taking the time to leave us a review and expressing your concern with your order. Please be advise that we certainly did not intend for this to occur and we look forward to speaking you and having this matter resolved immediately. Please contact a customer relations team member for immediate assistance.
Lee Sevilla
Customer Relations Manager
1.800.630.9256