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The company enjoys a positive reputation, particularly for the quality and reliability of its products, with customers highlighting the effectiveness of their finishes, such as the Polycrylic protective finish, which is praised for its ease of application and durability. However, some concerns were noted regarding customer service, including potential delays and challenges with returns. Overall, while customers express high satisfaction with product performance, there is room for improvement in addressing service-related issues to enhance the overall customer experience and foster greater loyalty.
This summary is generated by AI, based on text from customer reviews
I've always used Minwax was for sealing my wood projects but I recently discovered the Minwax Polycrylic protective finish and I will never go back to wax! It's so simple to apply (just make sure you're using a quality brush with synthetic bristles) and it dries incredibly quickly. It also seems to hold up better than wax and that's super important for high traffic pieces like a coffee table.