How would you rate MindMyHouse?
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Indiana
1 review
2 helpful votes
Follow Kylie M.
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Don't waste your time
April 10, 2021

This company is after one thing... your money. They make it seem as though they have places to house sit, when in reality they never seem to show as having been covered? Then when you request to cancel due to the few places that are even on their site, they delete your profile and THEN email you to tell you they did but you don't get your money back (even if it's like a month in and you paid for the whole year.) So ridiculous.

And don't even waste your time trying to contact them or get any actual customer service to help. It's basically ZenDesk auto reply messages.

Date of experience: April 10, 2021
Florida
1 review
0 helpful votes
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About to do another sit!
February 16, 2022

After several successful houses sits for ourselves using sitters from this site we took the plunge and became sitters ourselves. We have done 5 very enjoyable for all house/pet sits since 2019 with a variety of adorable cats and dogs and are about to do our sixth in April in the UK. I love this site and it is so reasonably priced. Also love that people can leave a testimonial both for sitters and for the houses they have sat! Never had a problem at all.

Date of experience: February 16, 2022
Spain
1 review
1 helpful vote
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This service is fabulous
February 13, 2022

We have used this service 5 times over the last 8 years. (Pre-pandemic, mostly). Not only have we had our house and pets well cared for, we have also made lasting friendships with 2 of our 3 sitters. (We were satisfied with the other one, but have lost touch.)
Yes, it can be scary to leave your house & pets in the care of someone new, but do your homework on the references and so on, and go!

Date of experience: February 13, 2022
Canada
1 review
1 helpful vote
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Great Program!
February 13, 2022

We feel this is a wonderful program and highly recommend it. We have had nothing but very good experiences with our house sitters and have created wonderful memories and great friends. We have only used the site as a way to find house sitters while we were off travelling. We've learned to ask questions, be clear about what we expect from the sitters and to leave clear information for them to refer to. We check in with our sitters often to make sure all is going well for them during their stay. We see this as the responsibility of the homeowner, not the website owner.
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Date of experience: February 13, 2022
Portugal
1 review
0 helpful votes
Follow Michael E.
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Excellent service
October 12, 2021

My experiences with mindmyhouse.com have been excellent, it's a great site. Some of the comments imply that mindmyhouse.com should become a huge company like airbnb so that if something goes wrong the user is somehow fully protected, but I think it's wonderful that small operations like this can persist for so long without having to hire a legion of lawyers, phone answerers, and so on. But that means the user has to take more responsibility, and yes, more risk, but it also means it costs much, much less.

Date of experience: October 12, 2021
Spain
1 review
34 helpful votes
Follow Marisol C.
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Mind my House is a house sitting site. They charge a yearly membership fee, for travelers to have access to ads, placed by homeowners who need someone to watch there home while they are away. The home owners pay no yearly fee, Their site is everyday, more and more plagued by ads from abusive people, who own B&Bs, small hotels, rental apts. Etc. Who want people to clean rooms, receive guests, landscape, etc. in exchange for a room to stay. Mind my house allows these people to place these ads. They do not respond to letters of complaint about this matter, nor do they take down these ads nor do they respond to letters asking for a refund because of their unfair trading.

Date of experience: January 16, 2014
Canada
1 review
9 helpful votes
Follow Shamus H.
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I was robbed by a couple, they stole over $1000, pay for my staff and money for food for my animals, then took my truck.
They abandoned my home and animals.
Mind My House offered no help, they did nothing except remove the house sitters from there site.
The couple had good reviews, and seemed normal. Once I left the country they scammed me.
I would not trust anyone from this site, the site offers nothing for help, no insurance and should be held accountable.
The couples name was Cassandra and Lauro.

Date of experience: April 24, 2019
Netherlands
1 review
35 helpful votes
Follow r s.
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Mindmyhouse is a great site... but often owners demand sitters to work in return for a bed! From looking after home an pets, minding the garden, doing changeovers for guests, prepraring meals, cleaning and the housesitter staying in the barn, has nothing to do with minding their house or looking after pets. They actually abuse this site to get free labor. Agree that the owners of this site should monitor the demands and sitters should be protected.

Date of experience: December 28, 2014
VI
1 review
1 helpful vote
Follow Patsy H.
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I was shocked to see some negative reviews. I've been a member since 2005, and had nothing but good sits, prompt communication, and wonderful memories. I do sympathize with those who've been taken advantage of by a sitter. We've had a similar experience, but not from this site. A young couple we took in after a hurricane and let sit robbed/destroyed, so we feel your pain in that area. We have only used the site as sitters, and have been able to travel to 11 countries over our many years of sitting. We've learned to ask questions, be clear about what the accommodation is and what is expected of us. I think this is the responsibility of the applicant, not the website owner. I've not read the info recently, but think they advise a formal agreement and insurance. When we did our first sit in 2005, the Canadian lady said, "Well, if I trust you and you trust me, I'm sure it will work out." We've found that philosophy to be the best policy to follow, and it has worked for us. Happy Housesitting!

Date of experience: October 12, 2021
Switzerland
1 review
0 helpful votes
Follow Patricia B.
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It's my pleasure to highly recommend Mind My House.
I have been a very happy member since 2008.
I really appreciate their attitude and am grateful for the comp during the Lockdown.
I admire how they have upgraded the website through the years, without unnecessary "bells and whistles", and kept the annual fee low.
I'm sure you know of another sitting site in particular that charges a huge fee and does not allow professionals to charge for their services. I saw a few write ups about that site and the fact that the owner became a millionaire from the site turned me off from it.Not that I am against making money off a good idea and if people want to contribute to his bottom line so be it, I just don't like their attitude towards sitters trying to cover their costs for traveling to sits. That's between the homeowner and the sitter.
After reading some of the negative reviews today, I really feel it's up to each individual to do their homework before agreeing to a sit/sitter. It's not the responsibility of Mind my House to vet people.
If you want them to do background checks then they would have to hire a team and charge a huge fee.
I'm grateful for this site.

Date of experience: October 21, 2021

Overview

MindMyHouse has a rating of 3.3 stars from 16 reviews, indicating that most customers are generally satisfied with their purchases. MindMyHouse ranks 10th among Vacation Rentals sites.

service
5
value
6
returns
2
quality
3