MedicalAlert

We obtained a Medical Alert for my mother in August of 2017. Fortunately, she never had to use it, so I will assume it would have worked had she needed it. She passed away in January of this year. The problem lies in that I returned all of the equipment via FedEx on 1/4/18. I contacted MedicalAlert on 2/20/18 re: the status of my refund. I was told the account was cancelled and a refund would be issued that day. No refund was received. I contacted MedicalAlert again on 3/19/18, and was told the refund would be expedited & that I should allow 24 - 48 hours to see the credit to my bank account. STILL NO REFUND! Today, 4/16/18, I called and received a recording stating that "due to a system upgrade, we are unable to answer your call directly, however please leave a message... we will respond to you within the hour..." I left a message. We will see if I receive a return telephone call. At this point, I'm thinking the whole thing is a scam to take advantage of the elderly.

After a dozen attempts to reach someone to correct account mistake and dunning notices, finally got "steve" from cancellation department who most genially agreed to rectify all problems and send a return label for a second unit. After a week with no action, called again and spoke with a lovely lady who said she would personally follow up. Weeks later, still no action - called again, left on line forever with no answer, for the umpteenth time.
They have the worst and most dishonest customer service. I was appalled!
Bob - new york
Folloe up

Don't trust Medical Alert! I set up the rental of this equipment for my mother. We paid one full year in advance. She was then billed another $30 3 months into service. I canceled then returned the equipment and called them. Then they are taking 5 weeks to return unused funds. I wish I didn't have to give them a whole star. The first time I called to get the money returned the lady would not listen to me at all. I had to get angry and call back before I could get someone with any brains; the first lady I was talking to kept talking over me making up some big lies about some agreements that we never signed. Don't go there!

I ordered MedicalAlert for my 82 and 84 year old parents. Customer service is awful! I had a difficult time getting bills but they would call and harass my parents about payment. My mom set off the fall pendant often, accidentally. The responders were rude to them about it. I canceled the service, sent back the equipment, they received the equipment on August 21 and sent me a bill on September 3. Now they are going to still make me pay the August bill. Stay away from this company!

We paid for an annual subscription for my brother to have a Medical Alert button. Before he could turn it on, he became so ill he was taken to the hospital. From there he went to a rehab hospital, after months of hospitalization, he was sent to Assisted Living. His Medical Alert system was never even activated. We were unable to find the button or charger. No problem, we paid for a year of insurance in case he lost it. That insurance is no good if you cancel and can't return the equipment. If I had gamed the system and had them send a new button and charger. It would have been free. I could have then returned the new button and charger for a full refund. Instead, after admitting this was true, they charged me $350 for the insured equipment and when I asked for a supervisor, they hung up on me.

This outfit hires indian scammers who randomly call American seniors INCLUDING those who are on the national DO NOT CALL list which is a violation of CAN SPAM Act of 2003.
Who in sound mind would trust criminals?!?

On May 29 we canceled the Medical Alert system for my mother, at that time we mailed it to the Medical Alert using there forms. The business continued her for to bill her fore June and July. I spoke with billing department and they indicated they did not know if the equipment had been returned but they were working from home and did not have access to this day. On July 21 i contacted them again and finally the could tell the equipment had been returned but they did not received until June 19 so they would not refund June, they will not accept a phone call to stop the service. They should have been able to determine when it was mailed.

I was going to sign my dad up for Medical Alert's home monitoring service, but I noticed a couple things which made me decide not to buy. First, the price was somewhat higher (maybe $5/mo) than some other services that seemed to provide the same functions (emergency pendant, free warranty, etc.). But second, the Medical Alert system didn't seem to offer the fall detection service the Philips Lifeline has which I think seems pretty valuable. I guess it pays to check around instead of clicking a Google ad (which is how I found medicalalert.com).