Masterreplicas

I ordered several models from Master Replicas and they were all defective. Per their Limited Warranty & Returns policy, they allow returns for any reason and exchanges for defective items within 30 days of delivery. I emailed them twice (the first time with photos of the defects) within that timeframe to initiate the process but received no response. Now I'm stuck with these models that can't be displayed. This seller should honor their own policies!