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MassageExchangeReviews 91

2.9

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MassageExchange Reviews Summary

The company's reputation is mixed, with notable strengths in its user-friendly website design and the potential for meaningful connections among massage enthusiasts. Many users appreciate the platform's ability to facilitate exchanges and the community aspect it fosters. However, significant concerns arise regarding the high subscription costs, limited member engagement, and the prevalence of inactive or fake profiles, which hinder effective communication. Additionally, customer service has been criticized for its lack of professionalism and responsiveness. Overall, while the concept is promising, improvements in user experience and support are essential for enhancing customer satisfaction.

This summary is generated by AI, based on text from customer reviews

service
14
value
16
returns
2
This company responds to reviews on average within 68 days

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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Probably some bots
May 23, 2025

I an not aggressive marketer on these sites and i get only bots asking for info and then ghosting, i tried different ways and its ok if i consider my payment to site as charity lol

Date of experience: February 28, 2025
Ken G. — MassageExchange Rep
2 months ago

Our site utilizes no bots and as a site where people meet for massage, we get few fake accounts. Unclear what this person means but contact support for assistance.

View thousands of positive member reviews here: https://www.massageexchange.com/reviews/view.asp

Florida
1 review
6 helpful votes
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Not as great as it seems
January 24, 2023

I have been there for over a year. Not that easy to find a compatible person. There are many members listed that have not been there in ages. You MUST buy tokens or membership to be able to reply or send messages. Many members cannot host, that eliminates many potential partners. I rarely got replies to emails I sent. At best 5%.
On the bright side its 1000% better than free rub. Free rub is a total waste of time and money

Date of experience: January 24, 2023
Ken G. — MassageExchange Rep
over a year old

I should mention that we have a generous "Connection Guarantee". See https://www.massageexchange.com/tips/guarantee.asp

Virginia
1 review
5 helpful votes
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The idea of the site is great. However, even if you pay a huge ransom non-paid users cannot contact you. They do not know if you are a member. The only thing is paying all that money you allow the user to write back.
Hosting is usually an issue so finding your time and their time to match takes time. The site makes it difficult to exchange personal information. The site also makes it seem that others on the site are not real. So many times responses are not made in the first place.
There was a site determined to be human trafficking by Trump when they came down on backpage. That was Zenbrisa. The same users as M-E but on a free site was awesome. I miss massage. I wish they would bring that back. Z was international. On business in the UK I found a local that came to my hotel.

Date of experience: January 9, 2023
Ken G. — MassageExchange Rep
over a year old

The member may have a misunderstanding. We have two subscription levels, Silver and Gold. Silver requires that both parties to be subscribers to communicate while Gold does not. It's the member's choice which they prefer - Save money (Silver) and communicate with fellow subscribers only or spend a bit more (Gold) to communicate with the freebies too. Member claims it's difficult to exchange information but it is not. Just write whatever you wish to in an e-mail to a fellow member.

Florida
1 review
2 helpful votes
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I have answered 10 messages and had 2 replies Both said I was out of there age range. The others have not replied.

Date of experience: November 13, 2022
Ken G. — MassageExchange Rep
over a year old

Our company has never created fake account and we never will. We also have a rigourous fake account detection. Non-replies can mean: (1) They have read your profile and there is no interest, (2) They don't like your photo, (3) You have no photo, (4) You're too far away to be practical, etc.

Massachusetts
1 review
8 helpful votes
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The subscription is very expensive and does not encourage large number of members to join as a paid member. Management is not open to suggestions. I have seen very sound and effective recommendations on the business model offered on their forum but the owner rejects those with no base.

Date of experience: August 12, 2022
Ken G. — MassageExchange Rep
over a year old

We ceratinly are open to suggestions, however that does not mean we agree with every suggestion we receive. We're happy with our pricing model. Indeed in 2023 when everyione is raising their prices 10-25%, we've lowered ours.

Massachusetts
1 review
12 helpful votes
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Waste of time and money
December 13, 2021

Unfortunately, what seems like a great idea falls flat when you factor in the lack of people in your area who have joined on any level of membership. Add to that, the phony profiles that are poorly policed by the site and also what seems to be an overwhelming number of people who cannot host, you wind up with a very low percentage of matches and ultimately few real massage exchanges. I have been on the site for about five years and have met a total of three people. It's not worth it in my opinion. Bear in mind this is not a hook up site. If that's what you really are seeking you need to go elsewhere.

Date of experience: December 13, 2021
Ken G. — MassageExchange Rep
over a year old

We're not as large as the biggest sites, but we're the largest site in the world for massage enthusiasts. We completely agree that some cities are still poorly represented, but others are great. Members can see who is near them BEFORE they invest in a subscription. So if you;re in an unlucky locale, you will know not to waste your money. Further, we do get the occassional fake account but we have a detection system for discovering these that as highly effective. We have tens of sousands of happy members See them he'e: https://www.massageexchange.com/tips/guarantee.asp

GB
1 review
3 helpful votes
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I am a straight guy and due to the internet being full of guys more than ladies it is difficult to find ladies to work on or exchange with. I have been receiving massage for 20 + years and performing massage myself for around 5 years now. I love the contacts you can find and connections you can make. All the issues make the good ones that more special when you do find them. I have 6 ladies I exchange with now and have become friends, plus a number of customers. Lovely to know and make new friends.
I am Lovenatural73 on there.
Take care all

Date of experience: October 21, 2020
Italy
1 review
1 helpful vote
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Essendo in Inglese, ipotizzo adatto per altre nazioni. Ho provato a fare una ricerca in Italia e non vedo iscritti. Abeteblu yahoo

Date of experience: September 23, 2020
Ken G. — MassageExchange Rep
over a year old

Il nostro sito è in inglese, quindi attrae principalmente paesi di lingua inglese.
----
Our site is in English so attracts primarily English-speaking countries.

Texas
1 review
7 helpful votes
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Scam most likely
August 15, 2020

Made multiple contacts, never got 1 reply. Probably bogus profiles. Contacted site admin. Came back with very snide, unprofessional remarks. Don't waste your time and money.

Date of experience: August 15, 2020
Ken G. — MassageExchange Rep
over a year old

We have a generous "Connection Guarantee". See https://www.massageexchange.com/tips/guarantee.asp

Kentucky
1 review
9 helpful votes
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All about massage
February 12, 2020

I have been on Massage Exchange for many yrs now and this is a great site to find others to massage.

Date of experience: February 11, 2020
Oregon
1 review
8 helpful votes
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I signed up a few years ago, suspicious I used a different name. I posted in the Portland area, so got several quick responses. Yes, they homosexual community uses it, obvious. But, there are regular people also, and I did manage a few connections, all of them OK to a couple of them excellent. There is nudity, of course, and sensual touch, of course, no different than meeting someone anywhere and becoming friends. It's worth the effort, just be honest about what you are looking for.

Date of experience: November 15, 2019
Virginia
1 review
5 helpful votes
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Massage Exchange is a great site to match up with other massage enthusiast. I still go for my regular spa massage treatments with my professional masseuse or masseur when my schedule permits. Yet, over the past twelve years this site has been a valuable experience assisting in facilitating meeting civilized really nice males, females and couples.

Date of experience: November 2, 2019
California
1 review
10 helpful votes
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Services the gay community
September 14, 2019

I recommend for non heterosexual men.
The entire " therapeutic/sensual" format is a con in itself. Its slowly becoming the replacement to back pages as the gay hookup site.

Look at reviews. Nearly all men. Yes there are a few legitimate straight females, but I do not recommend you pay the high price for small pool of contacts.
Lastly, the search functions and technical design of the website are very good. Great job from technical standpoint. Easy to navigate.
Customer service is another problem. One owner, who has no customer service skills. He had s great idea, kudos to him. But he is so sharp and brazen with responses.
He is on to something. If he could divide profiles into two groups, the heterosexual population might jump on board.

Date of experience: September 14, 2019
Ken G. — MassageExchange Rep
over a year old

Not a fair or accurate assessment. We have a large member base of both genders, but the gender balance depends on where you are. We believe in honesty and full disclosure; no tricks here: Members can do a search for members near them, based on gender, age range, proximity, etc., without paying, providing our new/free members with a way to determine if there are sufficient and suitable matches near them *before* subscribing. Once again, this determination can be done without paying. So if there's an insufficient number of suitable matches near you, based on whatever your criteria is, don't subscribe!

Ohio
1 review
3 helpful votes
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One sided on reviews
August 19, 2019

This site is very negative on bad reviews. You can not get them to post it. Claim you are not flowing the rules. They don't want them that all. Why this site will go down eventually. Not all reviews are going to be good so be fair.

Date of experience: August 19, 2019
Ken G. — MassageExchange Rep
over a year old

We accept reviews of in-person bodywork exchange sessions or "No-Shows" providing there is some proof that such a meeting took place or at least arranged in the case of a No-Show. This prevents fraudulent reviews. Apparently, this person attempted to submit a review without any verification that the parties actually arranged a meeting or met.

Canada
1 review
4 helpful votes
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Massageexchange is a valuable asset to those who enjoy giving and receiving massage therapy. A great site to discover like minded, vetted individuals.

Date of experience: August 1, 2019
Oklahoma
1 review
8 helpful votes
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Fake revews
July 13, 2019

I purchased best package for 3months. Nothing anywhere no matter what could I make or take an appointment. I got one response near the end of my subscription that I couldn't read because I needed to repay. Fake stay away

Date of experience: July 13, 2019
Ken G. — MassageExchange Rep
over a year old

We have a generous "Connection Guarantee". See https://www.massageexchange.com/tips/guarantee.asp

Virginia
1 review
1 helpful vote
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Been a member of Massage Exchange for a while now. It's a wonderful platform to meet other likeminded individuals who enjoy giving and receiving massages. I have learned so many new massage modalities from others. Highly recommended.

Date of experience: June 23, 2019
GB
1 review
4 helpful votes
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Massage Exchange is real value for money. It is an efficient platform and the guys I have met have all been charming and a pleasure to share massage with. Highly recommended.

Date of experience: June 16, 2019
New York
1 review
4 helpful votes
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Skeptical
April 22, 2019

Just by reading the massageexchange representatives responses to individuals' reviews makes me skeptical of the site. The responses from the reps seem to be more of a wise-$#*! retort, rather than a professional customer-service oriented, professional reply. Hmmm. A bit worrisome.

Date of experience: April 21, 2019
Arizona
1 review
1 helpful vote
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I loved the connection I had with Warmvibes.
He did a marvelous massage on me.
We had a great time last Monday.

Date of experience: March 30, 2019

From the business

MassageExchange.com is a community of bodyworkers, bodywork students, and massage enthusiasts to network, practice, explore new bodywork modalities, and exchange massage and other bodyworks for free. Now with nearly 200,000 members and growing rapidly.


massageexchange.com
Los Altos, CA, United States