I purchased two Chanel bags within months of each other and one of the bags the handle completely came off. I've called several times the customer service and left numerous messages and no one calls me back. In addition, I sent and email and no one replied. Had I known this company was so unprofessional and definitely not a reliable company I would have never purchased the bags. I'm even wondering if the bags are authentic. I do not suggest buying from them.
I am beyond delighted with my purchase. It brings me such immense joy and satisfaction. I really appreciate how my pre-loved piece is in pristine condition. And, my decision to buy from LXR was affirmed when I learned the company makes donations each month to different charities.
I bought crossbody bag online and I've tried multiple times to get a hold of customer service with no luck. My phone messages haven't been returned or replied to my email. Have gotten no updates on shipment, very concerning.
Hello,
Thanks for your recent review on Jabber.
Unfortunately we checked thoroughly on our side before replying to your comment, we never received any email from you nor phone messages left on our voicemail, based on the name of this comment, could you email us your order number starting with WEB... at info@lxrco.com.
Regards,
LXR
I happened upon LXR by accident. I took a gamble and purchased a LV bag from them- close to 3 years ago. The bag is still in my possession as are a few other bags and accessories. The quality of the products are exactly as detailed on their website. I haven't been disappointed yet- only when the item I want is out of stock. Will definitely continue to patronize this company and I've also recommended it to friends
Not impressed with this company at all. After receiving a Gucci tote that did not match the measurements stated in the description I sent an email to customer support. No response and since the bag was bought as a gift with a short time line I felt that... well that was that. Have now heard from customer support and apparently my email went in their spam folder and it was up to me to keep trying to reach them. No onus on their part. But I was wished to have a nice day by Mariama. This was the second purchase by our family and there will be no further purchases from this Company.
When LXR first started, they made an effort towards having good customer service; today? It's non-existent.
If you visit the Vancouver store at the Hudson's Bay downtown, don't expect anything; you're better off passing the area and going directly to Holt Renfrew or the Hotel Vancouver and buying direct from LV.
What a pitiful experience. They lost 3 customers today and word-of-mouth remains the best form of a referral or deferral.
Dear Jane,
We are deeply sorry to hear about your recent experience as customer.
LXR does not want to cause any frustration nor disappointment to any of our customer, we do value and respect all of our customer, and we appreciate your honest feedback, it will help us to improve, we do take it seriously.
Could you share your information at info@lxrco.com? Thanks in advance.
Rest assured, we will contact the management of the store you mentioned to make sure it won't ever happened.
Wish you the best,
LXR
On April 11,2022 I purchased a Louis Vuitton Postel purse, is too big for me. I have been trying to contact them to return it. I sent several emails & I have called, as of today May 6th., I still have not heard from them, the purse is still in the box and package like I received it. I would like credit because I saw a smaller one that I would like to purchase from them.
I absolutely love buying vintage pre loved from LXRandco. All of their pictures online are clear & show any wear on the products. So many of their products are in very good or excellent condition & are reflected as so. Their customer service responds very quick & are very friendly/helpful! Will be buying from here again!
I received a fake Gucci handbag- once I informed them that it was fake they were very unhelpful but I insisted on returning it. They then charged me a 15% fee because they said it had a scuff that wasn't there before, which was of course not true. Avoid them!
Dear Christina,
Thanks for your feedback. As explained in our offline conversations, we offered you all the guidance to prove your item was authentic and even proposed you a free authenticity report made by our experts, you have declined and insisted to return it. Then, based on the fact that the return was requested past the 10 day return policy we do have, you have been informed that if there were any damages we will apply a fee, you have agreed on those terms and return the bag. As we want to make sure we offer the best quality products to all our clients, we expect products to come back in the same condition as sent, which is why we originally have a strict 10-day return policy to protect our clients and the quality of product they purchase.
Have a good day,
LXR
I reluctantly purchased a bag from this site worried about the quality of the item! I was super surprised that the bag was in better condition than I expected! I love my purchase and will definitely buy again!
Overview
LXRandCo has a rating of 3.1 stars from 103 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with LXRandCo most frequently mention customer service, dust bag and great experience. LXRandCo ranks 20th among Handbags sites.
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- Las Vegas, NV, Canada
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nancy,
Thanks for your review.
We are surprised by your review concerning the lack of response you mentioned. Both our Head Store and Customer Service took care to ensure timely replies to your requests through email and text. To clarify, your bag was purchased a year ago, and the situation you described only arose recently. You requested that we cover the repair costs, but our company cannot be held responsible for damages to a bag purchased a year ago – as is the case here. We provided you with recommendations for repair services as well. And yes, all our bags are authentic but pre-owned, and your bag is also pre-owned, which makes it more fragile compared to new ones.
Regards,
LXR