10 months are remaining on my year-subscription. Unlike most services, LogMeIn will not refund the next 10 months that we will not be using the subscription. Customer for many years. Clunky software and the service is even worse. Hung up on me the first time that I called to cancel.
I have tried unsuccessfully to cancel my account (which is on auto renewal). There is no online button or form to cancel. Trying to find the customer service number to call is nearly impossible. Once you do find the number, the agent helpfully tells you that you can't quit without a valid reason. I'm not even asking for money back. I just don't want to auto renew. This company is engaged in high pressure unethical practices. I would recommend avoiding it at all costs.
We cancelled and paid off our account balance a few months ago, and we are STILL getting bills from the company, along with now threats of being sent to collections. Every time I email, I am told it's being taken care of, but yet another bill shows up, even though I show that they cashed the check that was sent. Horrible company with horrible customer service. Don't waste your time or money on them.
Great salesman sold me the product. I clearly outlined what was needed and I was guaranteed it was manageable. I just required the ability to have an out of hours diversion.
I began in December 2020. In March 2021, we were still having issues.
Being an Australia based company, it was difficult talking to anyone due to different time zones. When I finally got someone they were all talk and little action.
I constantly was reaching out explaining my concerns and was promised it would be fixed.
After my many emails to this group, I gave up and moved to another company 3 months ago. They have finally contacted me after continuing to send me bills asking how they can help... Help by closing my account..
I've been a loyal customer for years. We recently went through a merger situation and no longer needed service from LogMeIn. It is impossible to cancel your account; they send you from department to department until you drop off of the call, or promise to call back and never do. Based upon this experience alone, I would never do business with this firm again and advise all to be weary of their lack-of-customer service.
Nearly impossible to receive support. NEVER sign up auto renewal, they make it extremely difficult to cancel. Support is outside of US and communication is extremely difficult. After trying to deal with their 'support', I will never have anything to do with this company again. I have been using their service since they were 'free'. Has gotten so expensive, it's no longer affordable for a small company like mine.
The "Free" version has been downgraded to force people to pay for upgrades. A slight discount was offered. However, the discount disappeared on the final day before it should have. I wanted to bring this to their attention, and expected them to at least honor the pricing they had sent me twice this week.
The contact page has no contact information except for press, "security", and investors.
The FAQ "how do I contact customer support" states that there is a "team" who is "here to help", but that appears to be false. It says there should be a "contact support" link of some sort either on this page or the support page. There is no such link.
The "my cases" page says that one can "reach a support agent", which is false, and that I will "have the option to create a case" which is false, or to "contact support", which is also false.
Oh, and although it is no surprise, the "AI" bot couldn't even parse the question, let alone provide an answer.
I was using LogMeIn for one of my employees. She was semi-retired and rarely used it. Now that she is fully retired, I tried to cancel our subscription. It is not possible to cancel online. Instructions say to request a ticket number and call a number they provide after you get the ticket number. I called the number and spoke with someone who was likely in India with a strong accent. She informed me that my subscription had auto-renewed in October and she would stop the auto renewal. She would not issue a partial refund for the remaining nine months left in the year. She indicated the contract so states. So buyer beware of this policy. As most software subscriptions allow prorated cancellations, you should be able to find a better company to work with. And please note that LogMeIn is now GoTo.
Log Me In Pro worked well for us but ---when I had the chance to go with SplashTop and save $250...I jumped at it. However, we were on Auto Renew with Log Me In...we were maybe a month into the renewal period...i they wont give me back ONE penny of my $350 renewal.
SplashTop is working just FINE for us...!
This program is constantly frustrating, despite ensuring that the target computer is switched on it is frequently impossible to log in. The online suggestions are useless. Do not use this program. Find something beter
Overview
LogMeIn has a rating of 1.3 stars from 187 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LogMeIn most frequently mention credit card, customer service and auto renewal. LogMeIn ranks 13th among Remote Desktop sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members