LiveAuctioneers

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Cyprus
1 review
0 helpful votes
Follow Steve P.
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Won 3 lots. 2 of them had existing card info but still could not successfully pay for lots as their website invoice process continuously would not process payment. This was used before successfully. Tried numerous attempts to contact Live Auctioneeers help service and only received email responses wanting screenshots of errors. Even input totally new card only to have it fail as well. Tried numerous calls to the vender Key Coins to try to arrange for payment and gave up after 10 messages for a return call did not bring any response. The third lot was only a medium envelope size bundle of stamps I won for 5 dollars but they wanted 33 dollars to send!?
Deleting any app or contact info for this company may be the only answer.🙁

Date of experience: January 1, 2025
Colorado
1 review
0 helpful votes
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Liveauctioneers held an auction for coins and paper money for Key Date Coins. Everything was flawless. The auction went very well. My money was received with no problems. But I never received the items, and Key date Coins will not answer my calls, and Liveauctioneers says they can do nothing to help me, but continue to sell for Key Date.
I am positive I am one of hundreds that Liveauctioneers is happy to make commissions off of, but could care less if their customer's get what they bought. Class action suit?

Date of experience: December 12, 2024
New Mexico
1 review
0 helpful votes
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They sold an item to a third-party for the same amount that I had bid on days before the auction. Texting back-and-forth, they said it was impossible. But I have proof that I had a bid in for the exact amount that they sold the item for. Their site is very unwieldy to work on and their service is very very poor. They have a very bad attitude.

Date of experience: December 7, 2024
New York
3 reviews
7 helpful votes
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TERRIBLE SERVICE
December 11, 2024

DONT USE LIVE AUCTIONEERS FOR BIDDING OR BUYING. JUST USE THEM TO SEE WHAT AUCTIONS HAVE THEN DEAL DIRECT WITH THE AUCTION HOUSE. LIVE AUCTIONEERS OFFER NO SERVICE NO PROTECTION NO CUSTOMER SERVICE EXCEPT BOTS AND FORMS. AUCTIONS HOPUSES HATE DEALING WITH LIVE AUCTIONEERS.

Date of experience: December 11, 2024
California
1 review
0 helpful votes
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An auction house falsely represented the painter of a painting we purchased and Live Auctioneer was absolutely no help in assisting us in recovering our money. Then on a second occurrence we reached out via phone and email on how to pay to avoid the online payment fee. We reached out every day for four days and never received a return email or call. On the fifth day they hit our credit card and charged the online payment fee. Additionally, we reported two auction houses that were operating in collusion to maximize auction prices. We never received a response.

Fool me once, shame on you. Fool me twice, shame on me. Don't be a Fool! Don't use Live Auctioneers!

Date of experience: November 17, 2024
Lesley T. LiveAuctioneers Rep
4 months ago

Dear Donna,

Thank you for your feedback. We’re sorry to hear about your concerns and would like to assist you further. To help us investigate your case, could you please email us the following information:

- The email address associated with your LiveAuctioneers account
- The invoice number related to your issue

Once we have this information, we can look into the matter and provide you with the support you need.

Please send the details to info@liveauctioneers.com.

Sincerely,
LiveAuctioneers Bidder Support Team

Pennsylvania
1 review
0 helpful votes
Follow Mike S.
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Too many hidden fees. Too many sellers not accepting credit cards, or charging exorbitant various fees. No problem solving mechanism. After all fees and S&H charges wound up paying almost double hammer price for the item won.
Went back to Ebay.

Date of experience: October 30, 2024
Lesley T. LiveAuctioneers Rep
4 months ago

Dear Mike,

Thank you for your feedback. We’re sorry to hear about your experience with shipping costs and payment options. We understand how important transparency is and will work with our sellers to ensure a better experience moving forward.

If you have any further concerns or decide to give us another try, please don’t hesitate to contact us at info@liveauctioneers.com.

Sincerely,
LiveAuctioneers Bidder Support Team

Florida
1 review
0 helpful votes
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Do not bid from Jupiter Auction in palm beach Florida they will only setup short windows of time to pickup items and they only have a few bidders making it look like many are bidding

Date of experience: August 30, 2024
Lesley T. LiveAuctioneers Rep
5 months ago

Thank you for your feedback regarding Jupiter Auction. We’re sorry to hear about your experience. We’d appreciate more details to address your concerns. Please send any additional information to info@liveauctioneers.com. Your insights help us improve our service!

California
1 review
1 helpful vote
Follow Sigmund S.
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I noticed some items that I own for sale on Pinterest while doing some research. There were two seller names linked with my items, Pacific Global Auctions and Golden Gate Auctions. A quick look at their "collections" revealed that most of "their" watches were owned by me and had simply been "plucked" from 1stdibs. Needless to say, I had never authorized them to auction my items. I contacted them but they did not respond. I also contacted LiveAuctioneers. They basically told me it was not their problem. I cannot grasp how a company like LiveAuctioneers finds it worthwhile to have fraudulent dealers selling items on their platform that can never be delivered.

Date of experience: March 29, 2024
Lesley T. LiveAuctioneers Rep
5 months ago

Thank you for bringing this to our attention. We're truly sorry to hear about your experience with unauthorized listings and lack of communication. Can you please email us at info@liveauctioneers.com with more details so we can address the issue appropriately. Your feedback is vital in helping us improve our platform.

Florida
1 review
2 helpful votes
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I won something almost a months ago. I was forced to contact customer service as the "auction house " didn't answered at all. I guess customer service were able to reach them. So they did: oh they're waiting for something else. Weeks gone, no merchandise no money. And you have to wait 7 days for an email answer. Well: this ruined the whole process. I warned you. Another very important point: I was happy with the 330 dollars price but so much additional expenses added I ended up with the fee you see and the auction house blackmailed me for more. The same one on gunbroker is 510 buyitnow, NEW. I received one in 3 days from gunbroker. These auction houses are busy with new auctions and don't hurry to service you when you paid them. And you are on your own.

Date of experience: October 30, 2023
Lesley T. LiveAuctioneers Rep
6 months ago

Dear Attila,

Thank you for sharing your experience with us. I’m truly sorry to hear about the delays and the challenges you faced with customer service and communication from the auction house. Your frustration is completely understandable, and I appreciate you bringing this to our attention.

It’s our goal to ensure a smooth and transparent process for all our bidders, and it sounds like we fell short in your case. I’ll be sure to pass your feedback along to the relevant teams to help improve our services.

If there’s anything we can do to assist you further or if you’d like to discuss this matter in more detail, please feel free to reach out directly. Thank you for your patience, and we hope to regain your trust in the future.

Best regards,
LiveAuctioneers Bidder Support

Texas
2 reviews
3 helpful votes
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Purchased a fake
February 18, 2024

An item was listed as a "Salvador Dali, hand signed" peice of art. Turned out it is fake. So, basically I got ripped off. Purchased it through liveauctioneers. Yes, they are not responsible, but since it was purchased through their site, I can't help but feel they are part of the process in selling fraudulent art. So, if you use them to purchase anything, buyer beware.

Date of experience: February 18, 2024
Lesley T. LiveAuctioneers Rep
5 months ago

Thank you for sharing your experience. I'm sorry to hear about the issues you faced with the artwork. We take concerns about authenticity seriously, and your feedback is important to us. Please send more information to info@liveauctioneers.com so we can look into this matter further. Your insights will help us improve our platform. Thank you!

Overview

LiveAuctioneers has a rating of 2.1 stars from 328 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with LiveAuctioneers most frequently mention customer service, credit card and phone number. LiveAuctioneers ranks 165th among Auction sites.

service
68
value
59
shipping
53
returns
41
quality
51
This company responds to reviews on average within 13 days