LightEyez

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Norway
1 review
7 helpful votes
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IT'S A SCAM
September 7, 2021

Do not spend your money here! The drops do not work, it is a scam. After a year I've yet to see any change. Three times per day, every day, and no change, other than perpetually dry eyes. I have a doctor's appointment to check is they have caused lasting damage.
Even though I bought drops with a money back guarantee the company is not going to refund anything. They claim I must send "proof" by mail, somehow, it's impossible to do this by email (?) and they will "send me a cheque". Any questions regarding this process are ignored and they stopped replying to my messages.
See other reviews trustpilot, the "cheque" never arrives. It's a scam and a hoax, don't trust your vision to a company that can't be bothered to even reply to its customers.

Date of experience: September 7, 2021
Georgia
1 review
0 helpful votes
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Good service and effective products
February 15, 2021

Good, quick results - sometimes delivery is slow though. This has really only started since COVID though. So it isn't really their fault I suppose.
But I had to wait over a week last month. Which i find frustrating.
Customer services always replies quick however.

Date of experience: February 13, 2021
Texas
1 review
0 helpful votes
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Really happy with their replies and general service.
Good selection of products; but expect that it will take a year for you to get the results you want.

Date of experience: September 20, 2021
GB
1 review
3 helpful votes
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These simply don't work. Don't waste your money.

I bought 6 bottles of the Ultra Drop at a cost of $1214 and used for 7 months with absolutely zero results. I had brown eyes when I started and I still have brown eyes now.

The company itself is very sketchy, they claim to be an international firm based in London with many employees, but as far as I can tell there's one person called Jan Freeman operating out of some anonymous state in the USA.

They offer a guarantee, but good luck trying to get hold of Jan once the time period has elapsed. Before any purchase is made their responses are instant, but as soon as you experience a problem they're nowhere to be seen.

An expensive lesson for me and I hope anyone reading this genuine review (I have an order number and sales receipt) will save their hard earned money and not be duped like I was.

I've given Jan plenty of opportunity to reach a resolution but have been largely ignored, I had to do a chargeback on my credit card in the end because their "money back guarantee" is a sham.

Date of experience: October 4, 2022
Georgia
1 review
0 helpful votes
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IMPRESSED WITH RESULTS
July 9, 2024

Very impressed with the results of the products and happy with the customer service provided.they are always quick to respond to anything i ask.

Date of experience: July 9, 2024
Georgia
1 review
0 helpful votes
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Good results just with a very slow process
April 10, 2022

Really wish it was quucker, as it is quiet a commitment and an expense. But that being said, in the end, i am ultimately happy with results… i just wish it was a less frustrating process.

Date of experience: April 8, 2022
Nevada
2 reviews
4 helpful votes
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I tried one of their products. Got no results so I tried a different one. Made my eye swell so badly I had to be on cortisone.

Then the company refused to give me a refund.

Date of experience: November 14, 2020
Georgia
1 review
0 helpful votes
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Good products. Little slow to work, but are good overall. Have been really rimpressed with their attentive replies to my emails. Delivery has been slow though)

Date of experience: January 6, 2022
Australia
1 review
6 helpful votes
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Absolutely worst experience I've had with a company ever.
Drops don't work, and when you ask for a refund they stop answering emails.
Stay clear!

Date of experience: October 4, 2021
GB
1 review
5 helpful votes
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Not worth it
October 6, 2021

Stay away! As many others have pointed out, the eyedrops don't work. Try iCOLOUR, at least that mistake is less expensive.

Date of experience: October 6, 2021