How would you rate Kickstarter?
grey star
grey star
grey star
grey star
grey star
Virginia
3 reviews
6 helpful votes
Follow Nonya B.
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I supported urban toy lab and they lied stating they didn't use toxic materials yet said shipments were made because it was too toxic🤦‍ They stopped giving updates, ignored hundreds of comments on their page requesting updates and Kickstarter does absolutely nothing for people supporting these sellers. Kickstarter has made it so easy for any scam to come along, take your money and run. Kickstarter needs to be shut down or they need to do things differently where both parties are protected.

Date of experience: January 16, 2024
Australia
1 review
3 helpful votes
Follow Russell C.
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Avoid this service
September 8, 2023

Had multiple backing now of projects that just go MIA and stop updating or responding to backers. Once you realise they have your money and you won't be getting the product there is no area to report the scam to Kickstarter. Pf what I'm seeing from others here is if they have made contact that Kickstarter don't care anyway. I've stopped using them and definitely recommend to everyone else to do the same.

Date of experience: September 8, 2023
Massachusetts
1 review
2 helpful votes
Follow Kyle B.
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I have used Kickstarter on several occasions and have overall been generally satisfied. On the most recent campaign that I supported, it has become clear that the order will not be fulfilled by the creator (i.e., 6+ months since estimated delivery and over 5 months since the last time anyone has heard from the creator. I understand there is risk involved in any crowdfunding campaign, but Kickstarter has taken zero actionable steps to look out for the 2000+ supporters. I will not be using the platform every again.
https://www.kickstarter.com/projects/crosshub/all-in-one-thunderbolt-4-power-docking-station/comments

Date of experience: June 29, 2023
Czechia
1 review
1 helpful vote
Follow Ma H.
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Most of the projects are from China, a large part does not communicate after the selection of finance and basic information. I'm guessing that a combination of AI and forethought can generate projects and documentation that look like they work. Kickstarter only selects the frills and does not decide if the projects work. A platform like this is dead.

Date of experience: January 14, 2024
Pennsylvania
1 review
3 helpful votes
Follow Kristen R.
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Got scammed
June 29, 2023

This was my first time getting burned by Kickstarter who vetted a scammer who took our money, provided convincing project updates, and then disappeared. There won't be a second time for me. Any project can take your money and run and kickstarter will take their cut and do absolutely nothing about it.

Date of experience: June 29, 2023
New York
1 review
2 helpful votes
Follow John C.
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Kickstarter has no complaints department. They state upfront that you are backing a project; if the project is "successfully funded" your pledge is non-refundable. If the developer then disappears with your money, it's nobody's fault but your own for believing them, and Kickstarter approves of this. I lost $229 to a fraudulent campaign. I disputed the charge with my credit card company, they investigated and came to the conclusion that Kickstarter is ok with your lost money and it's your own fault for giving your money to the fraudulent campaign. Why is Kickstarted OK with this? Because they got a 5% cut on all the money that the fraudulent campaign stole.

Date of experience: December 6, 2023
Australia
1 review
4 helpful votes
Follow Timothy B.
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Kickstarter takes zero responsibility for their customers being ripped off. I wrote five times to get help. I bought 2 units for our Navy Veterans with PTSD Suicide Prevention boat restoration project Facebook.com/NavyDayzTim

Date of experience: October 25, 2023
New York
2 reviews
1 helpful vote
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Scams daily
February 15, 2024

Every time more and more projects are fully backed but the creators just run away with all the money not fullfilling the project. I don't recommend to risk money in kickstarter, just wait to the product to become real and buy it once is is the market. I'm not going to waste moey in Kickstarter never again.

Date of experience: February 15, 2024
Czechia
1 review
0 helpful votes
Follow Tv Y.
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Another BAD experience, but with good end. Kickstarter stopped comunication after clearly saw that procejt is scam. Honkong creator stopped comunicating, closed websites etc. Kickstarter does nothing, even marked project as sucsess. They see only money, not customers. Not even one project more. My lucky was that my bank has 120 day policy FROM date od delivery not from paying :) So they refund me and Kickstarter blocked my account - only good peoples are here, lol :D

Date of experience: May 7, 2024
Italy
1 review
4 helpful votes
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THIEVES
May 31, 2023

F*ck you!
I have been scammed with project Dride 4k, 1.1 milion earned from about 3800 backers.
No control over the project from Kickstarted, every request closed without any reply.
They are a criminal association!

Date of experience: May 31, 2023

Overview

Kickstarter has a rating of 1.6 stars from 209 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Kickstarter most frequently mention customer service, project creators and great idea. Kickstarter ranks 79th among Crowd Funding sites.

service
52
value
52
shipping
13
returns
13
quality
47