Overview
Keycafe has a rating of 4.3 stars from 234 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with Keycafe most frequently mention and customer service. Keycafe ranks 14th among Software sites.
I had a great experience with KeyCafe's support team, especially Camara. I had trouble accessing a key for one of my listings at 12 York Street, and she was super helpful the whole way through.
Camara figured out what was going on, updated the key status manually, and walked me through exactly how to fix it. She was patient, friendly, and made sure everything was sorted. She even took the time to explain my billing and suggested how I could get the most out of my plan.
Overall, KeyCafe's service is top-notch, and their support team is awesome. Big thanks to Camara for making everything so easy!
Very responsible and patient seller, helped me solve my problem, was very polite and took care of my feelings throughout the process, once again express my gratitude.
The rep was extremely helpful and polite. He helped me the whole way through fixing my problem, and then gave me more info than what my ticket was for originally for.
Excellent CSR. Showed me respect, and paid attention to my concerns. Take you very much for being the help that I needed.
Quick call back and the directions were clear to resolve my problem.
They helped me pretty fast once I called them - excellent experience!
Great convenience paired with amazing customer support!
My guest couldn't open the key box and almost panicked. Achraf from your customer care kindly called her several times (and found out that she was in the wrong Keycafe...)
We had a guest check out of our condo and not be able to use the lockbox as it was down and key Cafe did not know that it was down. I called as I had another guest checking in same day. They were unable to fix it right away so I had to get my cleaner to meet the guest, which cost me another $100. For her to go back downtown to meet the guest to give them the keys, thank you Key Cafe for crediting my account for $30 however it's still a minor amount considering the inconvenience to myself my guest and my Cleaner but thank you for getting it resolved. The customer service reps were excellent as it was not their fault at all but worked very hard at getting things back up and running and their communication with me was excellent
Very prompt and helpful communication and a fantastic service
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- Vancouver, British Columbia, Canada
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Business History
Keycafe was started in 2013 in Vancouver, BC, Canada. Co-founder Clayton Brown, an active Airbnb host at the time, came up with the idea after having several issues getting keys to his guests. After realizing there was no companies offering solutions he decided it was time to create one for himself. We started out with a manual solution, having location staff handle keys and put them in a lockbox under the counter. We evolved to create a fully automated smartbox solution to simplify the process and have a better solution. Keycafe now operates in over 50 cities worldwide with over 1000 public key exchange locations. Keycafe has handled over 3 million key exchanges making lives easier one access at a time. Keycafe now also offers enterprise solutions to handle large volumes of keys for property managers, buildings, facilities and logistics.
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members