Keen.com

First and foremost, I love Keen so much. I use it daily and have been a customer since 2021. I have a few advisors that I call and they are wonderful!
However, I had a truly horrible experience with Serenity Guidance on Keen. Not only was her reading completely inaccurate, but she also hung up on me after only two minutes. This seemed deliberate to prevent me from leaving a review, which is extremely unethical. How are people supposed to choose a trustworthy advisor if we can't read about others' experiences? She does this to all new clients (she does urge people to call back if you need clarity but will hang up again at the 2 minute mark).

Her behavior was not only unprofessional but also deeply rude. It's frustrating and unfair to pay for a service and be treated so poorly. Keen should address practices like this because they undermine the platform's integrity and leave clients like me feeling cheated. I am sure she is a skilled advisor but I am really disgusted with her behavior and would never use her again and hope others do not either.

I am so unpleased with the dishonesty of these readers. They play with our lives. I have spent so much money on this site and not one reader really truly gave me insights. One reader I am still waiting on outcome but for the majority I felt I was taken advantage of. I have read on forums that these readers are a joke.

They took over 200 dollars from me for nothing and refused to give me a refund. I was forced to take a credit for more $#*! readings. The credit was 45 dollars only after I demanded to talk to a supervisor. Worst site on the web. Don't waste your money, their policy is no refunds. Now I'm out that money.

I've experienced a few really gifted advisors and many, many duds. Availability doesn't always align, but that depends on the advisor, so pinning down your fav advisors isn't convenient. The alerts don't always work either.

I messaged her back after several messages soliciting me to get another reading, Inher OWN WORDS she wrote and "everyone's favorite… timing" and "super accurate timelines… been nailing them lately!" When I brought it to her attention that her timing was off with me she got super defensive and said no we're on my advertisement. Do I mention anything about timing? In fact, recommend people don't focus on that because it causes "blockages". Apparently, Keen cannot see her messages but I could screenshot them and I have them washed in her own words. She uses that phrase several times. Of course she blocked me after I called her out on it and basically told me off I don't know how you sleep at night but that's not for me to deal with. :)

I have been using keen for 3 months now and none of the predictions I have been given have happened. I've chatted with multiple psychics on the site and there are a few I've spoken with several times. Everytime they make a prediction and give a time frame it never happens(even after the time frame has passed, none of the predictions have happened). When I chat with them again and ask the question again they give me the same prediction but change the time frame to a later date. So far none of the predictions have happened. And on several of them, I've asked if my POI is dating and they say no, but I know that my POI is dating, So they have been incorrect on the details as well.

I have tried different readers, looking for some kind guidance in my vulnerable state. In the moment I instinctively know there is no truth here, another time I might feel, there is some truth here. I am left in time thinking that some of the readers are true to their craft. They are some who has the experience and know base on the situation, what to say. Sometimes because of the emotional mess we are in we are just looking for comfirmation or to be told we are wrong for thinking the way we are thinking. We just want to feel better.

My readers are always helpful, friendly and direct to the point without any embellishments added. I will certainly come back again.

Update: I received back the unused funds and received an email for clarification.

I got charged of 10 mins pay even though I used only one min of a Psychic's service. I knew nothing about this seamless pay at first. I was shocked when I saw preauthorized transaction charge to my Paypal account x10 of my actual bill in their app. I need my funds back ASAP! Until when I am going to wait for the refund of unsed hold of 9 mins huh?!

The app is easy. The costs are too pricey however and I'm sure there can be a better way. Sometimes people's emotional status is more important than the high rates.