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JustFlowers Reviews Summary
JustFlowers has a rating of 3.4 stars from 5,806 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with JustFlowers most frequently mention beautiful arrangement, time delivery and timely manner. JustFlowers ranks 4th among Flower Delivery sites.
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Ordered flowers for my mom's 76th birthday, to be delivered December 6th. Flowers never arrived. I emailed customer service. I was informed they were delivered. I then called customer service, and told them flowers had not been delivered. Customer Service then emailed a day later and informed me the flowers were being rescheduled for delivery. I asked several times for the order to be canceled. Instead, the flowers showed up on Wednesday December 10th.
Flowers ordered did not look like what I had chosen to be delivered. They lacked arrangement and appeared to be grouped and just thrown into a vase.
I have sent this same review, 3 times now and keep get follow up emails.
Do not recommend
SC S., we are here to help. Please call us directly so that we can address your concerns both swiftly and accurately.
Beautiful flowers. They were delivered a little later than I anticipated (initially thought it may be the day I ordered, then wasn't until after 5PM the next day), but we are happy with how they looked.
Easy convenient way to send flowers, my sister in law said they were gorgeous.
Terrible experience and will never order from you again. What ended up being delivered was not of equal value to what I expected and paid for on your website. Arranged was delivered two days late. Delivery was left without the message tag I had provided. Family receiving the flowers had no idea who they were from. Your website should not be advertising arrangements and services you are not able to provide.
Laura Tello, this is the first time we are hearing any of this. Please e-mail photos of what was received to service@justflowers.com
I paid extra money to have the flowers delivered by 1:00pm as a surprise for my wife's birthday. She was out getting her nails done and I wanted her to see them along with chocolates, jewelry, and other items I was preparing in the kitchen table. Flowers didn't get here until 5. When I called customer service they wouldn't give me the name of the flower place and they kept saying "will be there soon". Unacceptable! I will never use this service again.
Lance Zanti we apologize for the problem you are experiencing with your order 10294334 to Tina Zanti. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
I ordered flowers for my daughter in law, who recently had surgery. I can always rely on Just Flowers from whom I've ordered before. They have always delivered on time. Their flower arrangements are always exceptional quality, they are a great company to buy from.
Flowers were delivered on time and in beautiful condition..
JustFlowers.com took my order, then claimed they needed more money because my florist didn't have the flowers I picked. They never delivered anything — not for my son's viewing or funeral. They called during the funeral, then again five minutes later.
Afterward, they said there were no florists in my area and tried offering a discount and credit. I demanded a refund, which they resisted until I pushed.
This company is unprofessional and heartless. Avoid them at all costs.
DeAnn/Donald Thomas, the orders placed are for an area where there aren't any local florists in business at this time.
10290943 - full refund issued on 11/8/2025
10290944 - full refund issued on 11/8/2025
I ordered an orchid from JustFlowers.com for $137, expecting the lush, pink arrangement shown on their website. What was delivered was a small, sparse orchid in a broken plastic pot, nothing like the photo advertised. The plant even appeared cut short to remove damaged blooms — clearly not the same quality or style I paid for.
I reached out to customer service four times, providing photos and detailed explanations. Their only response was to offer a $30 credit, which is both inadequate and insulting. The difference between the advertised product and what was delivered is substantial and misleading — this isn't a simple substitution, it's false advertising. I strongly warn others against ordering from JustFlowers.com. The products are misrepresented, and the company refuses to take accountability or treat customers fairly.
Simona Staicu we apologize for the problem you are experiencing with your order 10286664 to Iulia Gherman. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
Recipient liked her gift and it arrived on time as expected
Ordering was easy and it was pretty much last minute for a Birthday Bouquet with 2 balloons. I paid extra for the express 4 hour delivery to a local High School. They arrived on time and they were amazing! They still look great a week later.
The flowers arrived on time and in good condition. They were received with pride and stated that they were very beautiful. I felt the fullness was as what the picture showed, but all is good.
I was never notified that the flowers I ordered were not available until it was decided to replace them with something else. The flowers that were delivered were not even the ones I was told the replaced with. If I would have had a chance to change the order because a Peace Lily was not available I would never had chosen what was sent.
At JUSTFLOWERS.COM we are committed to delivering your important emotional sentiments on time and as fresh and beautiful as possible. Because of the nature, seasonality, and regional availability of flowers and plants, it is sometimes necessary to make substitutions of equal or greater value. We will make every effort to maintain the "look and feel" of the arrangement by considering the overall shape, size, style, and color combinations.
The bouquet I ordered showed several beautiful white lilies and white roses in full bloom, however the bouquet that was delivered did not have the lilies in bloom. This is what I see as the problem; the roses were fully blooming so by the time the lilies would be blooming, the roses have died back.
Linda, we are here to help. If cared for carefully, the arrangement should remain fresh for at least seven days. Can you please e-mail photos of what was received to service@justflowers.com
For 200.00+ dollars, very disappointed in the size (especially upgrading my initial order to large 170.00...) and by second day they were wilting.
Scott Lang, the arrangement you ordered was $179.99, not $200+
We've requested photos from you but you insisted that we stop calling you. How can we be of further assistance to you?
Very easy ordering and they arrived on time. She was very happy which is the most important part of this. Thanks very much, Rich
Ordering was easy but getting the flowers delivered wasn't as easy. Delivery was to be the date ordered, per the website (a Saturday). Monday afternoon I called and was told they needed more money to use a particular florist. Flowers were not delivered until Tuesday and there was really no savings over having used a local shop.
Deborah, we are unable to locate an order on file for you. Can you please kindly remove this review. Thank you.
They agreed to delivery the order to a hotel, and passed on the order to a "local florist" who sent the delivery person with only the first name of the guest, despite having full name and phone number on the order. The delivery person left with the order, unable to deliver. My card was charged, and justflowers refused to help me, claiming that the order was delivered.
John Belliveau we apologize for the problem you are experiencing with your order 10281750 to Katherine Bezio. We will make every attempt to rectify this situation as soon as possible. Your order has been forwarded to our Customer Service Manager for special review. Thank you for your patience and understanding.
From the business
Send Flowers from Just Flowers.com- We have beautiful flowers available for same day florist flower delivery. Send Flowers and gifts at Just Flowers dot com.
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- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
For residential, hospitals, and nursing home deliveries, in the unlikely event that there is a delay in the delivery, the delivery will be attempted the next available day.