I have been trying to cancel this and have my money refunded as I do not and did not want the service do to wallet stolen I am requesting all payments refunded
I was trying to find my father's military records. This site did not list any military service, only showed two of his five children, did not show his marriage to my mother, no work history and showed him living in a town where he never lived. Complete waste of time and money.
Hello Joseph,
We’re sorry to hear that your search did not return the details you were expecting. We understand how important it is to find accurate and relevant information, and we’d love the opportunity to assist you further.
Our database provides access to a wide range of public records, and search results can vary based on the available data. If you’d like help refining your search or ensuring you're accessing all relevant records, please reach out to our support team at 877-564-3003 or support@instantcheckmate.com. We’ll be happy to review your search and assist in any way we can.
Your feedback is important to us, and we’re committed to improving your experience. Please don’t hesitate to get in touch—we’re here to help!
Best,
Instant Checkmate Customer Support
I have a Premium membersip with Whitepages.com and have been quite happy on the whole. A week ago I was looking up an old acquaintance...don't know how it happened but I have had popups a few times a day on my desktop from INSTANTCHECKMATE.COM EVER SINCE! I have tried to block it in every way I know possible...except of course I won't contact them, they aare the sleasziest spammer/scammer out there. Do not have anything to do with them; you will regret it.
Hello, Gary! Thank you for taking the time to share your feedback. We’re sorry to hear about the frustration you’ve experienced with pop-ups and notifications related to Instant Checkmate.
If you recently visited the Instant Checkmate website and started a search without completing it or signing up, you may have received reminders about the search results. You can easily stop these notifications by visiting https://www.instantcheckmate.com/unsubscribe and clicking "unsubscribe" at the top of the page. It's that simple! Just a friendly reminder to use the same device and browser that you used to access Instant Checkmate from.
We understand how unwanted notifications can be frustrating, and we’d like to help resolve this issue for you. Please don’t hesitate to reach out to our customer support team at 877-564-3003 or via email at support@instantcheckmate.com. Our team is here to assist you and ensure your concerns are addressed promptly.
Thank you for bringing this to our attention, and we hope to help make things right.
Sincerely,
Instant Checkmate Customer Support
It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It's definitely priced too high. At night it can be very slow. Often times it gives a lot of incorrect information. It shows my grandfather's information (he died in 1952) as my information.
I was charged over $45 for ba report that when I clicked said $3.99. I'd give 0 stars if possible 3 charges to my bank and literally no real information. Canceled in 5 minutes but they seen to be cookie cutter responses to reviews with no actual resolution
Rikki - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
I looked up myself and found out that I used to live in two states I have never even visited, have a criminal history and my report is so disturbing that I need to be at least 18 y.o. To view it. On top of it I am on the Government watch list, but I guess they are looking for me in those two states of my imaginary residence. Well, it's good to know.
Hello Kira,
We are constantly working on and updating our records and we appreciate you taking the time to give us constructive feedback. We apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Please feel free to contact our dedicated Customer Care Team at (800) 222-8985, or email us at support@instantcheckmate.com, and we will try to make this right.
Thank you
This business put my email and password on the dark web. After much difficulty I was finally on the phone with a staff member, but it got me nowhere. Take my advice and don't give them any personal information. I will take matters on my own and get.to the bottom of this. Now I have to change my password. Not a happy camper.
Mary - Although we are happy you gave us this feedback, we are sorry to see that this happened. If this issue has not been resolved, please call our dedicated Customer Care Team at (800) 222-8985 (our team is available from Monday - Friday 7:00am to 4:00pm PST, excluding some Holidays) or email us at support@instantcheckmate.com and we will try to make this right.
Thank you
I was notified my email and password was stolen from using this site. They have had a security breach of customer information and have failed to inform those who were affected. My cc company just sent me a message my email and password was for sale on the dark web. I have a monitoring service and they know here it came from
Hello Kate,
Thank you for your message. You are correct that we unfortunately experienced a data security incident implicating limited account information for customer accounts created before 2019. We were the first ones to provide notice of the incident publicly by posting a statement on our website that you can read here (https://www.instantcheckmate.com/security-incident-alert/?ref=home). As the statement indicates, the disclosed list primarily included names, emails and phone numbers. It did NOT include payment information, means to compromise customer accounts or evidence user activity (such as search histories).
We are treating this matter with the utmost seriousness and urgency and will post new information of interest on our website as it becomes available. We remain committed to looking out for our subscribers’ interest in this, and all matters, involving the security of their information.
No marriage on anyone I looked up - all had been married; some multiple times. No death information on people that had been deceased for years. Criminal records not complete - knew of multiple convictions on multiple people that did not show up. Address information incorrect in most cases.
Hello Susan,
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
People I don't know, and addresses and phone numbers I don't recognize were inserted into my information. My marital status was nonexistent, which is a problem because I am trying to date. My daughter's information was totally made up! I wouldn't trust that any information is true since mine was so off. This is a dangerous service!
Hello, we apologize you were unhappy with some of the information in our reports. Since we rely on third-party data sources, we can only display the information that we were provided, which could potentially include incomplete or inaccurate data. We hope to continue to improve our services to make them better for you and future customers. Thank you for understanding.
Overview
InstantCheckmate has a rating of 1.5 stars from 344 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with InstantCheckmate most frequently mention credit card, phone number and email address. InstantCheckmate ranks 87th among Government Records sites.
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- San Diego, United States
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Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We’re very sorry to hear about your situation, and we completely understand how frustrating this must be. If your wallet and phone were stolen, we know this can create unexpected challenges, and we want to help resolve this for you as quickly as possible.
Please reach out to our support team at 877-564-3003 or email us at support@instantcheckmate.com, and we’ll be happy to review your account and discuss refund options. Our team is available during regular business hours, from 7:00 a.m. to 4:00 p.m. Pacific Time (10:00 a.m. to 7:00 p.m. Eastern Time) (holiday hours may vary).
Your satisfaction is important to us, and we appreciate the opportunity to assist you. We look forward to helping you get this resolved!