Indigo Pet Co Reviews Summary
Indigo Pet Co has a rating of 2.3 stars from 103 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with Indigo Pet Co most frequently mention customer service, tracking number and suction cup. Indigo Pet Co ranks 8th among Charity sites.
Do not order from this website! I saw an ad for an item on TikTok, placed an order for $35 through after pay. 2 weeks later, I still have not received an email confirmation, or a tracking number. I have yet to receive any sort of response through their email. It's a SCAM!
Purchased a laundry pet hair trapper after finding them in a Google search. I scrolled through several reviews but now wish I would have dug a little deeper than that because the reviews on their site are clearly fake. The only thing this cheap, flimsy item did was break during its first use. Reached out to customer service and that's when I saw they don't accept returns. Not surprisingly, I haven't heard back. Absolute scam of a company, they should not be allowed to be in business. Do not waste your money here.
Hi Megan,
We’re truly sorry you had a disappointing experience with our laundry pet hair trapper, and we appreciate your feedback. That said, we’d like to respectfully address a few important points:
Our reviews are 100% real, submitted by verified customers. We have proudly served over 250,000 pet owners and are transparent about both praise and critique.
If your item arrived damaged or broke during first use, that absolutely qualifies for a replacement or refund under our product guarantee. We do respond to all legitimate customer service requests — if you haven’t heard back, it’s possible your message didn’t come through or went to spam.
While our return policy doesn’t accept used items for hygiene reasons (clearly stated on our site), we absolutely take care of defective or damaged orders — always.
We are not a scam. We’re a small business committed to quality, and we’re happy to resolve your issue directly. Please email us again at contact@indigopetco.com with your order number and a photo of the product, and we’ll make it right.
– The IndigoPetCo Team
Placed an order, we were charged immediately for our order, no confirmation, no response to email inquiry of our order. There is not a customer service phone number. This company is a sham. Don't order from them!
Hello, Carol
Im so sorry to hear this! Please send us an email at contact@indigopetco.com and I will get this all sorted out for you! Order confirmations are automatic at the time of purchase so you may have entered the wrong information!
Thank you for the opportunity to make this right!
-Erika
Absolute garbage products, not even functional. Took forever to ship and wouldn't allow returns. They aggressively target anyone who posts negative comments on Instagram, but don't respond to customer complaints.
Dear Sarah,
We sincerely apologize for your negative experience with our products and service. It’s disappointing to hear that our product did not meet your expectations and that you encountered issues with shipping and communication. We are especially sorry if your concerns were not addressed appropriately, as customer satisfaction is important to us.
Please reach out to us directly at contact@indigopetco.com with your order details, and we’ll do our best to make this right. We are actively working on improving our products, response times, and the overall customer experience.
Your feedback is invaluable, and we appreciate the opportunity to improve.
Sincerely,
The IndigoPetCo Team
Don't buy! It's a scam! You won't get your items or gear back from them! Buyer beware! Marketing on IG is legit. Even all the fake reviews!
Hello Amy,
We ship out all of our orders same day/next day. Please send us an email at contact@indigopetco.com if you have not recieved your order and we will absolutely make it right!
From the confusing order form to the lack of communication to the TERRIBLE product... this company is a joke. I did not mean to buy the product in the first place... I was trying to enter a coupon code to see how much the total would be and accidentally submitted an order. I IMMEDIATELY emailed them to cancel it and did not get a response. Once I received the product, I was appalled at the quality of it... I didn't even want it and it was terrible. I emailed them multiple times for a refund and finally had to have my bank step in. Their contact form is horrible as well--they ask for a phone number and have no "content to marketing" clauses. If you are dissatisfied with this company, call your bank and ask for your money back. Companies like this should not be allowed on the internet.
We deeply apologize for your frustrating experience with our ordering process, product quality, and lack of timely communication. We regret that you were unable to cancel your order and that the product didn’t meet your expectations. This is not the experience we want for our customers.
Please email us again at contact@indigopetco.com with your order details, and we will review your case to see how we can assist. Your concerns are important to us, and we value the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
I got one just to be safe incase it didn't work. I'm so glad I did. Because it doesn't work at all! I tried it 3 times and each time the plastic piece ring that is supposed to keep the mesh bag on comes off, which then makes the mesh bag come off. I'd be okay with it if it still would catch the fur but nope. Not one piece of my dogs hair has been caught. I went on their website to contact them and saw that they don't do refunds or returns. So I thought I'd put a review on their page and I couldn't even find a way to post a review on there. Don't waste your money.
Dear Chelsea,
Thank you for sharing your feedback. We’re sorry to hear that the Laundry Pet Hair Catcher didn’t meet your expectations and that you experienced issues with its performance. We take your concerns seriously and are always looking for ways to improve our products to better serve our customers.
Please reach out to us at contact@indigopetco.com, and our team will work with you to find a resolution.
Your feedback is invaluable as it helps us refine our products and services. We’re grateful for the opportunity to address your concerns and will strive to exceed your expectations in the future.
Sincerely,
The IndigoPetCo Team
I received the wrong item. Despite sending numerous emails requesting their assistance to fix their error, the company never responded back. I'm screwed out of $35 for something my dog can't use. Furthermore, the item they sent me is terribly cheap. I'm furious that I failed to check deeper into this obscure business and learn that this company appears to be a complete sham. Avoiding this company is strongly recommended!
Dear Michelle,
We sincerely apologize for the mistake with your order and the frustration caused by our lack of response. Receiving the wrong item is disappointing, and we deeply regret not addressing your concerns promptly.
At IndigoPetCo, we are committed to ensuring our customers are satisfied with their purchases. Please email us again at contact@indigopetco.com with your order details, and we will prioritize resolving this issue by providing the correct item or an appropriate resolution.
Your feedback is incredibly valuable, and we are actively working to improve our customer service and product quality. We hope to earn back your trust by addressing this matter to your satisfaction.
Sincerely,
The IndigoPetCo Team
I was so excited to see a solution to dog hair in the wash cycle when Indigo pets popped up in my sponsored ads. I read through the comments and their site reviews and decided to go ahead and order two of the hair catchers. I tested them as soon as they arrived and they are a giant HOAX. I attempted multiple times in various ways after reaching out to their service team for a possible solution. They don't work with just one, they don't work with two. In one correspondence to me when that wasn't working they mentioned 2-3 of them. I have two and I REFUSE to purchase another one considering the first two haven't trapped a single hair. I have recorded video and taken pictures of my findings and reached out to indigo pet. While awaiting their reply I found on their site they do not offer refunds and therefor no satisfaction guarantee. They have disregarded my concerns and offered nothing helpful for the $30 am out. I could pay more money to ship their faulty traps back to them and receive a credit in which I might possibly pick up a non faulty product…but based on my experience, I don't wish to spend another dollar on this company. I wish there was better recourse for these type of companies because it's a giant scam.
Dear Angela
Thank you for sharing your feedback. We’re truly sorry to hear about your disappointment with the Laundry Pet Hair Catchers and the frustration caused by your experience. It’s disheartening to know the product didn’t meet your expectations, and we deeply regret that our customer service team didn’t provide the resolution you were hoping for.
At IndigoPetCo, we strive to improve based on customer feedback, and your concerns will be shared with our team to better evaluate and enhance our products. Please reach out to us at contact@indigopetco.com with your order details so we can review your case and explore potential options to address your concerns.
We understand your frustration and truly appreciate your input, which helps us grow and improve. Thank you for bringing this to our attention, and we hope to make this right.
Sincerely,
The IndigoPetCo Team
I ordered two items from this company and only one of them arrived. I reached out to them multiple times to ask for an update or if they could send me a replacement item. They never even responded to me. I also decided that I wanted to return the item that I did receive, so I reached out about that... of course, no response for that either. So now I'm out $75 for two items that I either don't want or never received. Do not purchase from this company - if we don't buy their stuff, they will soon be out of business and everyone will be better off.
Dear Andrew,
We sincerely apologize for the issues with your order and the lack of communication from our team. It’s unacceptable that you’ve not received the second item and that your inquiries about a return have gone unanswered. We understand how frustrating this situation has been for you.
At IndigoPetCo, we aim to provide a positive experience for all our customers, and we regret falling short in your case. Please reach out to us again at contact@indigopetco.com with your order details, and we will prioritize resolving this issue, whether through sending the missing item, processing a return, or issuing a refund.
Your feedback is incredibly valuable and helps us improve our processes. Thank you for giving us the opportunity to make this right, and we apologize for the inconvenience caused.
Sincerely,
The IndigoPetCo Team
They hacked my bank account $290.87; I
Have no pets and did not authorize 5 transactions on my debit card.
Hi Judy,
We understand your frustration, but we want to be clear: IndigoPetCo has absolutely no way of charging anyone without an authorized order being placed through our website.
If you never placed an order with us, then these charges did not originate from our business, and it’s very likely your card was compromised elsewhere. Please contact your bank immediately to report the unauthorized activity and dispute the charges.
We are a small business that works hard to serve real customers — targeting us for something completely unrelated to our operations is not only inaccurate, but deeply unfair. We’re happy to help confirm no orders were placed under your name, but beyond that, this issue is strictly between you and your card provider.
– The IndigoPetCo Team
We ordered a water bottle and nail clippers for our pup pup. Months and months have gone by with no order received, still says that it has not shipped, my husband and I have been emailing, messaging on social media, anywhere to try and cancel and receive a refund and have been unsuccessful in even getting a response! We regret trusting this site and don't want anyone to make the same mistake!
We are deeply sorry to hear about the delay with your order and the lack of communication you’ve experienced. This is absolutely not the level of service we aim to provide, and we regret the frustration this has caused.
Please contact us directly at contact@indigopetco.com with your order details, and we will prioritize resolving this issue. Whether it’s processing a refund or ensuring your items are shipped immediately, we are committed to making this right.
We appreciate your feedback and will use it to improve our processes and customer support. Thank you for bringing this to our attention, and we sincerely apologize for the inconvenience caused.
Sincerely,
The IndigoPetCo Team
I ordered two of their products two months ago as presents. They never sent me anything as far as a shipping notification but charged me back when I ordered. I reached out and was finally sent notification but no one bothered to respond to my email or apologize for the delay. Then I received my order two months later and they only sent me one of the items! I reached out yet again and received no response and no refund. After warning them that I was going to report them if I didn't receive a refund for half of my order I still heard nothing back… so here I am. Next step is raising the issue with our credit card company.
We sincerely apologize for the frustrating experience you’ve had with your order. Delays in shipping, receiving only part of your order, and the lack of communication from our team are unacceptable, and we regret the inconvenience caused.
Please email us directly at contact@indigopetco.com with your order details so we can resolve this matter as quickly as possible. Whether it’s issuing a refund for the missing item or providing another resolution, we are committed to making things right.
Your feedback is invaluable in helping us improve, and we hope to have the opportunity to restore your trust. Thank you for bringing this to our attention.
Sincerely,
The IndigoPetCo Team
PRETTY SURE THIS COMPANY SCAMMED ME. TRACKING NUMBER SAYS IT IS IN MY STATE, BUT USPS SAYS THEY NEVER GOT IT. NO ONE IS ANSWERING MY EMAILS. THIS COMPANY IS A SCAM. DO NOT BUY FROM THEM
Hello, Brittney
We ship all of our orders same day next day and we are located in tempe Arizona. If you have not gotten your order please send us an email at contact@indigopetco.com and we will absolutely make it right!
I ordered a dog toothbrush and toothpaste 37 days ago and still have not received my delivery. I have contacted customer service several times and there has been no reply. Three days ago, I received an email that my item had been delivered, but it has not. I was charged $43.61 for the item. I have asked for a full refund, again with no reply. THIS COMPANY IS A SCAM. Do not order from this company! I wish I could give 0 stars.
We sincerely apologize for the issues you’ve experienced with your order. Waiting this long without receiving your items and being unable to get a response from us is unacceptable, and we deeply regret the frustration this has caused.
Please email us again at contact@indigopetco.com with your order details so we can investigate this matter immediately. Whether it involves tracking down your shipment or processing a full refund, we are committed to resolving this issue for you as quickly as possible.
Your feedback is critical in helping us improve our service, and we truly apologize for falling short in this instance. Thank you for giving us the opportunity to make this right.
Sincerely,
The IndigoPetCo Team
I ordered 2 x suction toys 6 months ago which have never been received.
I have sent numerous emails, which I have not received any reply.
DO NOT RECOMMEND.
We are truly sorry to hear about the delay with your order and the lack of communication from our team. It’s unacceptable that your items haven’t arrived after such a long time, and we deeply regret the frustration and inconvenience this has caused.
Please email us at contact@indigopetco.com with your order details so we can investigate this issue and ensure it is resolved promptly. Whether it involves locating your order or processing a refund, we are committed to making this right.
We appreciate your patience and feedback as we work to improve our service. Thank you for giving us the opportunity to address this matter.
Sincerely,
The IndigoPetCo Team
I ordered the suction cup toys for my pups, and they arrived pretty quickly. There are supposed to be "indestructible" according to their item description. Within 5 minutes of my dog using it, she had completely torn it apart, and she was just a 5-month-old puppy at the time. I IMMEDIATELY contacted the company for a return or exchange, and they never replied to my email. After another attempt at contacting them, I submitted a resolution via Paypal where they said I never contacted them and I was outside of their 7 days return policy.
Please save yourselves the time, money and aggravation with this company. Completely worthless and terrible customer service. I am moving forward with a credit card dispute.
Hello, Cynthia,
Thank you for reaching out to us! We understand your concern and truly appreciate your feedback. While we do mention on our website that no toy is completely indestructible, we design our toys to provide plenty of fun and engagement for dogs. Chewing and playing are natural behaviors for dogs, and while wear and tear is expected, it’s a sign they’re enjoying their new toy!
If you have any further questions or concerns, please don’t hesitate to let us know. We’re always here to help!
Ordered two custom fleeces in Dec. Never received either and never received a refund, no response to several emails, FB and IG messages or comments, and they restricted my ability to comment on their posts. Company is a scam. Avoid.
Hello, Please send a email to contact@indigopetco.com and we will absolutely make this right!
Thank you!
If I could give this site 0 stars out of 5 I would. Within. 5 minutes of getting the suction cup toy the rubber started coming off which is a choking hazard. In addition the suction never worked, and customer service never got back to me when I let them know about the problem. I hope no one else makes the same mistake I did.
We sincerely apologize for the issues you experienced with the suction cup toy. The safety and satisfaction of our customers and their pets are our top priorities, and we deeply regret that the product did not meet expectations and caused frustration.
Please reach out to us directly at contact@indigopetco.com with your order details so we can address this matter and work toward a resolution. Whether it involves a replacement or another form of assistance, we want to make this right for you.
Thank you for sharing your feedback—it helps us improve our products and customer service. We appreciate the opportunity to learn and do better.
Sincerely,
The IndigoPetCo Team
I purchased the suction cup tug of war toy for my dog. The suction cup did NOT stick to any surface I tried, and the rope frayed immediately. I emailed customer service several times and never received a response. There is no return policy or customer service phone number. The toy was expensive and very poorly made. DO NOT PURCHASE FROM THIS COMPANY!
Hello, Susan
We sincerely apologize for the issues you experienced with the suction cup toy. The safety and satisfaction of our customers and their pets are our top priorities, and we deeply regret that the product did not meet expectations and caused frustration.
Please reach out to us directly at contact@indigopetco.com with your order details so we can address this matter and work toward a resolution. Whether it involves a replacement or another form of assistance, we want to make this right for you.
Thank you for sharing your feedback—it helps us improve our products and customer service. We appreciate the opportunity to learn and do better.
Sincerely,
The IndigoPetCo Team
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Please reach out to us directly at contact@indigopetco.com with your order details so we can investigate this issue and ensure you receive a resolution, whether that’s providing tracking information, expediting shipment, or issuing a refund.
We take your concerns seriously and are committed to improving our communication and service. Thank you for bringing this to our attention, and we appreciate the opportunity to make this right.
Sincerely,
The IndigoPetCo Team