How would you rate IMVU?
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Washington
1 review
0 helpful votes
Follow Shadow R.
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I've used this service over a decade while it was rarely "wholesome" as a lot of people catfish there i had good memories, they added AP and it just became an internet brothel (Litterally Sometimes) about a month ago I decided to delete my accounts, but had a change of heart due to nostalgia and submitted a ticket to have it reactivated, after 72 hours customer Support responded with a copy paste "here's what we need template" okay "here's what I have",...3 days, no response sent an email...6 days, no response sent an email...9 days, no response sent an email
Day 10 I sent a long frustrated email with a request for urgent response. It's ridiculous.

Date of experience: January 25, 2025
Romania
3 reviews
0 helpful votes
Follow Francis C.
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IMVU is unsafe for your wallet. They have security breaches all the time, so be very careful with it.Sex chat and live video is better on JassiCam.com
And girls are hotter there too. IMVU can be very boring. Also there are lots of fake profiles, catfishers preying on your money and looped pre-recorded videos. Overall, my verdict on IMVU is: low quality and high risks. Not worth the money!

Date of experience: January 1, 25
Ohio
1 review
0 helpful votes
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Warning
October 27, 2024

If I could rate this zero stars, I would. Banned my account for 24 hours, because I apparently said something inappropriate in a GA room. I do not visit GA rooms, so I questioned this decision. They immediately reversed the ban, but still accused me of the misdeed. I asked for proof, wanting the evidence they are using. They refused to provide this, claiming it was sensitive information ((Which was apparently my own words)). They are a shady company, who will happily take your money, but provide zero actual customer service. Apparently the next time they claim something happened, I get a permanent ban. I cancelled my VIP, and they are never getting another penny of my money. I warn other against the same

Date of experience: October 27, 2024
Tennessee
1 review
0 helpful votes
Follow Emme A.
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Terrible game
December 2, 2023

I have played this game since 2015. At first, people were very nice and social. Now as an adult, people are so mean and nasty to you. You basically get booted out of rooms for having normal conversations with people. On top of that, people park there all the time. Nobody actually respects you there. Owners don't really care about if you're getting harassed or bullied. If the bully is their friends, they'll just boot you. If they can make the game user friendly, I'd play more.

Date of experience: December 2, 2023
Netherlands
2 reviews
0 helpful votes
Follow Olly W.
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I prefer to watch girls live on J4Sex.com and sometimes I get to meet some of them for real (it's possible to arrange it with some of the girls and that's always a lifetime experience every time I go on such a date). Just avoid IMVU. It's bait-and-switch. You'll exchange a few standard canned messages with bots and then these "girls" are nowhere to be found. IMVU is sleazy, phony and tricky. It's not worth a dime. They overcharge you from the first payment. They automatically sign up you for their sister sites against your consent and those sites overcharge you too. Their customer support must be based on Mars, they are simply unreachable. You have to close your bank card to stop these recurring payments.

Date of experience: December 10, 2023
North Carolina
1 review
0 helpful votes
Follow Atiya C.
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IM Vu restricted my account because they said. I got too many free credits from watching video eggs. I also buy a lot of credits. They are very expensive and I feel as though I am for you does not appreciate me as a customer they accuse me of exploiting their free credit.

Date of experience: February 24, 2024
Iceland
2 reviews
5 helpful votes
Follow Pete U.
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IMVU banned me for the third time. There is one huge and appalling problem on IMVU: they like to ban your account after you make a purchase. Their customer service is dreadful, it's kind of non-existing.

Date of experience: August 30, 2023
South Africa
1 review
0 helpful votes
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IMVU reporting system
October 30, 2023

I have reported an account for harassment multiple times but it has never been taken down when reaching out directly IMVU ignores users and forces them to just keep reporting and reporting even if these accounts give out their personal information and tell them to harm themselves they don't accept photo evidence of cyberbullying. They have failed me.

Date of experience: October 30, 2023
Maryland
1 review
1 helpful vote
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Help tickets...
August 1, 2023

Im going to rate it a 1 as it seems they take forever to respond back even after you respond back immediately to them and you can even have 1 single public room if you are not vip... they want all this money but take all the time they want assisting people...

Date of experience: August 1, 2023
Qatar
1 review
3 helpful votes
Follow Paul B.
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Chat supports are not-so-customer-service oriented at all. They just finding people's reason to ban, ridiculous reason. And took your money out of your card. They won't even bother refunding the on-hold purchases. Well, take my generous donations.

Date of experience: November 12, 2021

Overview

IMVU has a rating of 1.3 stars from 115 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with IMVU most frequently mention customer service, new account and much money. IMVU ranks 13th among Virtual World sites.

service
40
value
34
shipping
20
returns
26
quality
37