I have been purchasing the ImportGenius services for years, and it's an invaluable tool for monitoring our competition and our suppliers activities. I have been dealing with the same Sales Manager for many years (a rare occurrence in this age of job instability & mobility). Bret Light always goes the extra step to meet my requirements, even does my searches while out of the office! That's the type of person I would hire immediately to keep our customers happy! They don't offer a monthly subscriptions, but you can always cancel at anytime and re-subscribe when needed. Highly recommended!
Superb service, as viewed by someone (me) who has never used a service such as this!
Matt led me through the process, with an excellent result. That being the data I needed.
I have to wonder if the other 'reviews' are legit, or are actually competitors trying to undermine this company's great service?
Terrible technology, incomplete data, and utterly incompetent customer service. I thought Panjiva had gotten worse since it was acquired by S&P. Next to Import Genius, Panjiva is Google plus Apple plus the Library of Congress.
The information this company provided helped me keep a record of the shipments of goods my factory was selling to other companies without my permission.
The customer service and kindness that Import Genius gives me is amazing and helped me through a very difficult time! I would highly recommend Import Genius!
Total waste of money. Was on this system through my partner's subscription for over a year. We kept getting told that we would get access to specifically the shipments and products we were interested in. We weren't. The data was confusing. It's just a very basic product for information you could easily find through US Customs. I also found their business practices suspect. I received a letter with false information in an attempt to get me to resubscribe at my new company. Horrible! And so low! If I could scan the note I would.
I was very generous with one star. This is rally bad. No info at all. No details for companies, nor for BOL, not able to filter, not to sort out. I asked info for 50 companies details (supposed to be allowed) and sent me for half of them...
Stefanos, we would be more than happy to help you. It would be nice if you had given us that chance.
I have so many USA transports calling me looking for loads when i have 0 shipments in USA in past 2 years. I am in Canada. I pity anyone that pays a fee for false information. Just because a vessel stops at a usa port, doesnt mean it get discharged there. Its a real shame. Has so much potential
We are happy to help you. Are you a client of ours? If so, we are more than happy to provide information. Our site has helped many businesses.
Import Genius is an immensely valuable service to anyone involved in the import industry. You can get detailed information on every factory in the world. This means a lot of things. If you import shoes, you can find every factory in the world that makes shoes. You can see who in the US buys the shoes. You can see what factory Nike buys from, for example. This information can be used to get factories to behave better, to negotiate prices, and so many other things. If you don't see the value, look harder.
I needed to get some information and I contacted them today. I worked with Michael and he was able to find just what I needed, gave me the information quickly, and answered all of my questions. The information was also thorough. I appreciate his patience and willingness to research thoroughly.
Thank you for your business and the positive review! We really appreciate it and let us know if you need any assistance.
I wouldn't advise anyone to waste their money. I signed up for a month to try it. The main company I wanted to check on, they couldn't find more than a couple shipments. Another company I checked on, they told me when a shipment came in but the name of where the shipment came from wasn't listed. They didn't have that information. When I closed my account, they billed me for another month telling me that it wasn't closed properly. My advice is, save your money.
Hello Barry,
I'm sorry to hear that you were unhappy with your experience with ImportGenius.com. Our database contains all of the information from the Ocean Freight Bills of Lading for U.S. Imports. I'd be more than happy to look into this company to see if there may be some additional information for them.
Also, in regards to the account closure & extra billing -- please email us at info@importgenius.com with the subject line of Billing Error. If we made any mistake with the account closure, I assure you that we will have that charge refunded.
Overview
ImportGenius has a rating of 2.9 stars from 25 reviews, indicating that most customers are generally dissatisfied with their purchases. ImportGenius ranks 9th among Sourcing sites.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hi Eric,
I am sorry that you felt that you had a bad experience with our services. As a client, you would have been told that you have access to any information that is provided on the Bill of Lading, which stands true. We get all of our information from US Customs, and although that information is free when researching it online yourself, it is similar to looking through a stack of millions of papers trying to find one single document on your own. We provide a service where we make it much easier and efficient for clients to search these documents through an organized database, allowing them to search by several different criteria. Again, the information that is provided in our database comes directly from US Customs, and therefore the information we are given is not false, but is what is given from shippers directly.