HostelBookers

It is by far the worst booking platform which neither provides good service to the listed properties, nor to the travelers who count on their reliability. Their commission policy, which charges over 20% of the total amount for the booking is consciously hidden from the end customer. NO ONE who books through HW knows that the so-called "deposit" goes to Hostelworld pocket, not to the property. This is totally misleading the customer's awareness where their money go to. From our experience as hostel owners, we were totally surprised when one of the HW managers A. N cancelled more than 11 reservations without our knowledge, based on her personal attitude towards us. Another big disappointment is their software which is completely outdated, there is no app for the properties, the password reset procedure takes over 48 hours, which might ruin anyone's business. Moreover, by default one property account adjust its availability not only at Hostelworld, but also at Hostelbookers, Hostels.com, etc. which might lead to a serious problem when a password reset is required. HW Team Leader - A. S., was totally disrespectful when we addressed to her our complain for an improper customer behaviour, she neglected our case and her arrogance forced us to cancel our partnerhip with Hostelworld.

DO NOT BOOK WITH THIS WEBSITE

If you don't know what to believe about this site, please believe this review. I never write reviews about anything but if I can save someone else from experiencing what i experienced it'll be worth it.

I was planning a trip to miami with my friends and i used this website to "book" a hotel for our trip. I had never heard of it but I was on google and I saw a good amount of people had used the website so we decided to try it. We found the hotel, selected the dates, and proceeded to enter our card information. When they were taking my money, there certainly wasn't a problem there. The problem came afterwards.

My first red flag came when i checked my email to see if i received their confirmation and I didn't see it. I saw that it was it my spam... Why would it automatically go there?

My second red flag came when I clicked on the website they gave me to activate my account, it said "404 page not found" so now I'm like DO NOT TELL ME THIS IS A FRAUDULENT WEBSITE.

My third, fourth, and fifth, red flags came when I called the hotel I "booked" with through this website and they told me each and every time that they did not see my reservation there. I asked them how long it takes usually for a reservation to show up after booking and they said 20 minutes max. I called 40 minutes after booking, then i called the next morning during normal business hours, and finally i called a third time and still nothing. So what i dont understand is why my card was charged yet I have no reservation. I understand you have a "nonrefundable deposit" clause but i feel like you guys should draw the line at FRAUD. I would love my money back but I already dont trust you guys and know better than to get my hopes up about you guys trying to right this wrong.

Oh and dont bother calling them or emailing them about any issues you may have, they'll never get back to you.

Bottom line, do NOT waste your money by booking on this website. You're better off using booking.com or expedia.