HookahTown

How would you rate HookahTown?
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Colorado
1 review
3 helpful votes
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Rip off
March 8, 2019

I bought a disposable vape pen that doesn't work. Purchased through Groupon. Neither Groupon or HookahTown would make things right. The whole thing was a bait and switch requiring you to go the their website to finish your order. That's when you realize you've made a bad purchase. Groupon is in on this scam.

Date of experience: March 8, 2019
New York
1 review
0 helpful votes
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What's the problem?
June 30, 2019

I've purchased plenty of things from hookah town, I never had an issue with the Groupon voucher, I've never had an issue with shipping. The only reason why I'm ordering a new mod box from them is because, I constantly dropped mine and, now it doesn't work properly... if you're going to order a mystery box, just in my opinion, you really can't complain about what you get.

Date of experience: June 29, 2019
Texas
1 review
0 helpful votes
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I bought a product of theirs through Groupon, and had also added juices to my product and never received it. I emailed and called them and never got an answer. Never got my money back. Would rate 0 stars if possible. It's been a few years and still have the pictures and no vape.

Date of experience: December 1, 2019
Alabama
2 reviews
2 helpful votes
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I ordered a $200 cbd mystery box which was $100. The fine print said it would take up to three weeks for delivery. I placed the order through Groupon on a Wednesday. It shipped the same day and arrived on Friday! I really enjoyed the variety of cbd items. There were vape supplies, salve, lip balm, instant coffee, all kinds of edibles, and my favorite, a cbd bath bomb! I could not have bought all the items separate for what I paid and I am very happy with my purchase!

Date of experience: March 3, 2019
Illinois
1 review
1 helpful vote
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I got it off Groupon and cringed after reading the reviews, hoping that my pen would At least work. However it's super hot out and I had a feeling it would not work. And nope. Doesnt work. Lights up but no vape. Nice. Terrible merchandise. I'm contacting Groupon about this. This company is making so much money off a product that malfunctions more than it works. That's not right. DO NOT BUY.

Date of experience: July 1, 2019
Florida
1 review
0 helpful votes
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Where is it?
May 30, 2019

I have been waiting for a month and a half for my vape. First, they told me the form was not filled out correctly by me ( i'm positive it was). Now, it's stuck in San Juan for some reason, I called and they told me I have to wait longer for it to show up. This place is the worst, never again.

Date of experience: May 30, 2019
New Mexico
1 review
3 helpful votes
Follow Kate L.
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I purchased a $40 Mystery Box from them through Groupon for $20 it had four little tiny gummies one tea bag one coffee pod one cookie and a vape item it wasn't even worth $5 let alone $20 I paid in $40 value they brag about. Run far away from them.

Date of experience: June 13, 2019
Michigan
1 review
2 helpful votes
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RIP off
April 8, 2019

Bought the disposable vape through groupon just to try it out. Pen works great and tastes great (trippy fruit flavor), but then I realized that their "500 mg formula" doesn't mean that's what's in the pen. $14 for 8.3mg of cbd isolate in the whole pen, which is about 1/3 of a single dose I'd need. Scamming with misleading labels.

Date of experience: April 8, 2019
New Jersey
1 review
2 helpful votes
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I just wanted to review my positive experience from purchasing Yocan 3 in 1 vape Kit from Groupon deal. After I purchased, I started to read all of these negative reviews and began to worry I would not get my product or it would take forever. That was not the case. After I went on their site to finalize the purchase I received confirming e-mail for my order, and a shipping notice the same day. They do have a TON of extras they try to sell you on, including multiple levels of expedited shipping. I paid extra $5.99 for 5-10 day shipping instead of the free somethinmg like 7-14 day shipping to be safe. The confirming e-mail I received said processing takes up to 2 1/2 weeks! This really pissed me off but really could not do anything at this point. Luckily, that was not the case. I ordered from HookahTown on 2/8 and received the product on 2/13 - only 4 business days! Product arrived new as described and also included some cool freebies! Overall a very positive experience!

Date of experience: February 20, 2019
North Carolina
1 review
2 helpful votes
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I fell for the Groupon scam. I correctly ordered using the Groupon code, and happily paid $4 extra for fast shipping. Well, they double charged my credit card, and mocked me when I told them about it. 10 days later, my order still hasn't shipped. I sent 7 emails and called 4 times, they finally replied via email, and had an attitude about me "blowing them up with emails". I AGAIN explained that they double charged me, and that since my order hasn't even SHIPPED YET, I would like a full refund. They mocked me again, and got $#*!ty with me. This "company" is pathetic, and they messed with the wrong guy this time. #TimesUp

Date of experience: August 1, 2019

Overview

HookahTown has a rating of 2.9 stars from 79 reviews, indicating that most customers are generally dissatisfied with their purchases. Reviewers dissatisfied with HookahTown most frequently mention and vape pen. HookahTown ranks 19th among Ecigarettes sites.

service
9
value
7
shipping
8
returns
3
quality
7