Overview
HomeSafe has a rating of 4.1 stars from 450 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HomeSafe most frequently mention customer service, great job and car shield. HomeSafe ranks 2nd among Home Repair sites.
I called because when i was reviewing my policy, the water conditioner wasn't checked off. Brilla made the correction & quoted me a higher premium but i told her the circumstances of my changed premium recently & to please leave it that way. She said she'd ask her supervisor & call me back which she did after only a short time. She said that she got an okay to
Keep my premium as it is with one added item. Thank you so much for making it possible!
Our water heater went out… called Home Safe immediately. They made every attempt to find a plumber to take care of it. It took a day or so to find someone to come out but eventually we got our water heater replaced. Now… to bathe. They were quick to reimburse payment!🥳
Ida, we truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!
I have highly pleased with Home Safe Home Warranty. They work with me in getting the needed servicer. If they do not have a local servicer for my problem they will let me select my own. Either way I have been highly satisfied and have had no recalls due to a fix failing. Give them a go and you can be satisfied as well!
Our company always enjoys reading reviews such as the one you left us! It lets us know we are making customers happy and knowing that what we do makes a difference. Please let us know if you need anything else.
My furnace went out during one of the coldest weeks in Chicago. I had never made a claim and the process of approval scared me. Luckily the Homesafe team understood my dilemma and my furnace was repaired much faster than I expected.
Clifton, we are delighted to hear that our Customer Service representatives were available to answer your questions and assist you in navigating the claims process smoothly. If you have any questions or concerns in the future, please don't hesitate to reach out. We are always just a phone call away.
The person who answered the phone was pleasant and said everything looks fine on my account. Still felt weird I received voicemails that said they're from HomSafe. Taking time to
Call and now answering a survey. It's hard to know who's who behind a text, email or voicemail.
Debbie, thank you for taking the time to provide your feedback. We value your input and encourage you to reach out to our Customer Service team at 1-800-332-4177 should you have any questions or concerns regarding your policy.
Very bad, rude adjuster and others, unfair payment for claim. I discontinued my service as of February but no one has contacted me? They took an automated payment without my permission! Refund me now
Dewey, our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service at 1-800-332-4177 to thoroughly review your contract, provide a detailed explanation of the claim, and address any specific questions or concerns you may have regarding payments on your account. We value your feedback and are committed to ensuring your satisfaction.
When I call for claim it is dire need. I live in a very rural area. W do not always have access to the repairs we need. I spent 3 weeks w/o access to plumbing can't run water because my toilet was frozen at the toilet trap. Seems everyone was having the same problem. My plumber could not get to me any sooner. Also most service providers don't want to wait for payment so I do not have a problem paying direct to them. I do expect full reimbursement for the work they do for me we are in dire need of service providers that are not out to rip anyone off by over charging and have no time to waste waiting on your company to give the go ahead nor do I as customer have time to wait on your adjuster to approve repairs they know fully what can be covered under home warranty.
Ester, we sincerely apologize for any confusion or inconvenience you may have experienced regarding the claims process. We are always working on providing better services each day to ensure a better customer service experience. Our priority is to provide clear and comprehensive support to all our customers. Please don’t hesitate to contact our Customer Service to thoroughly review your contract, provide a detailed explanation of the claim process, and address any specific questions or concerns you may have. We value your feedback and are committed to ensuring your satisfaction.
There were no issues. People were nice on the call. I will probably renew again if I can continue to afford the premiums, since I have limited income now.
Robert, thank you for your time and review! If you ever have any questions or need further assistance, please don’t hesitate to call us.
Representative contacted was polite, professional, courteous and informative. Made sure she had the information needed to make sure the issue was rectified.
Gary, we're thrilled that you've had a positive experience with our services. We genuinely appreciate you taking the time to share your thoughts. If you have any questions or requests in the future, please don't hesitate to reach out to us. We're committed to providing you with excellent support and are always happy to assist.
Was told what could be wrong, after being without heat for a couple of days, friend came by and took a look and I have heat now. Was told I would have to pay up front to find problem before warranty would decide if it was in contract to pay for fixing it.
Judith, we appreciate the time you took to leave a review. To file a claim, you would be responsible for paying the diagnostic fee to the Service Provider, anything over your deductible would be reimbursed after an approved claim. We do require a diagnostic and estimate before the work is performed by the Service Provider. We pay the Service Providers directly after the claim has been authorized and the work has been completed. Please contact our Customer Service Department at 1-800-332-4177 for further assistance if you have any questions or concerns. We are here to assist in any way we can.
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We truly appreciate you taking the time to leave us such a positive review! It was our pleasure to assist you, and we're thrilled that we could meet your needs. Please don't hesitate to reach out to us in the future if you have any further questions or require additional assistance. We're always here to help!