HMS National

If I could give Zero stars that's what it would be. Any time you submit a claim with HMS they will find a way to get off of paying for claim I turned in claim for ac unit not cooling they rejected claim. I have paid for this warranty for 7 years only one claim ever and they refuse it. (SCAM) don't waste your money

The worst company I've ever dealt with. My fiance has spent over 8 hours on the phone with them the past 3 days (not an exaggeration) just to keep being put on hold and transferred "to another supervisor". They kept refusing to change out our broken wall unit a/c even though it clearly states in their brochure and website that it's covered. They had someone come out to look at it who deemed it broken then left it there so we have a huge hole in our wall going outside that we had to cover with cardboard. It's the middle of summer with no a/c. They're making us jump through hoops to try to get this replaced. We had a separate appointment to fix electrical stuff today and they sent a plumber instead. It has been beyond unacceptable service. At one point 2 days ago, the lady was rude to him and made it seem like she was going to hang up and clearly put my fiance on mute (they can't legally hang up on you) and my fiance realized this and kept talking and saying he was going to wait. Finally after about 15 minutes she got back on randomly and said she was going to transfer him. Every employee has told us different things and nothing has been done to help us.

DO NOT WASTE YOUR MONEY ON THEM.

I cannot say for sure that they are any different than any other home warranty company, but buyer beware. They say, if they cannot fix it, they will replace it. Please read the fine print. It's not quite that simple and there are caps/limitations to the value they will put on your items. If you have high end appliances, make sure the warranty company you choose, has access to repair companies that work on them. With HMS if you have a high end appliance, or appliances, don't use this warranty company. They will not know how to service your appliances and you will waste your time and money and in some cases, may make the problem worse.

I'll get right to the point. The repair companies that are dispatched are not necessarily companies I would've selected myself. They either don't service high end appliances, don't have websites, have poor reviews, or operate as a one man show. Not altogether bad, but not great either. Very slow response times both from HMS and the repair techs. Long waiting periods for parts, lots of excuses, and ill qualified repair techs.

One example, I first called about an oven heating issue a year ago, while it took several months for the tech to get the right part and to fix the heating issue, when he finally fixed it, I realized that the oven was in worse shape then when he first started. He admitted that he was ill equipped and had never worked on our brand of oven. However, he would not take responsibility for the damage either to my wall oven or to my custom cabinets from pulling the heavy oven out four separate times. He told me to put in another ticket for the repair... no thank you. I asked for another repair company.

We're still battling with the problem, and we've had two different repair techs look at it. Apparently parts take months and months to come in when you use repair techs dispatched by HMS. They seem ill equipped to work on high end appliances. Unless you have a samsung, LG, or whirlpool, they can be stumped. Don't do it.

For the money you'd pay these guys, you might as well buy extended warranties or just pay for the breakdowns as they happen. Less hassle and you determine who you want to hire. Not that nationality makes a difference in quality of service, but as an observation, I found it odd that 4 out of the 5 repair companies dispatched by HMS sent techs that were of African decent.