Overview
HisRoom has a rating of 3.8 stars from 903 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with HisRoom most frequently mention customer service, high quality and great selection. HisRoom ranks 3rd among Underwear sites.
Instant Feedback
I received most of my order in a timely manner. One item is on back order and is scheduled to be sent out in about a month. I wish HisRoom's descriptions of all men's underwear and swimsuits would specify whether the pouch or front is doubled or single ply. This is really useful information.
I pre-ordered an item with an expected delivery date only two weeks later. I said "sure, why not"... I got four notifications over the next two weeks saying the delivery date would be delayed a another week, and another, and another. It wasn't even easy to cancel. Had to contact their customer service. Terrible experience from a terrible company.
The robe I ordered was too large, I followed the instructions given on how to return and exchange for a smaller size, I ended up paying $15.84 at UPS in order to return and exchange. I called your company and told them to just credit my order, Ms Alicia was very courteous and assured me that my order would be credited. This was done on Feb 7 and I have yet to see my credit
Hello Joe - A refund is not issued until your item is returned. Your return arrived on Feb. 12th and a refund was issued on Feb 13th. I hope this answers your question. As for shipping charges. Your sale robe was well under our $75+ free shipping threshold. This is why the shipping was charged to you. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I purchased two V-neck undershirts (white) from the few options that did not seem overpriced. I would say my shopping experience was okay, although I would have been happier with a greater available selection, lower prices, and faster shipping. I have had better shopping experiences with HisRoom in the past, but several years ago; not sure whether this was just an isolated experience based on temporary conditions or if things have changed overall.
Three products ordered, listed as in stock. Two months later, finally received 2 of 3 products, with refund for 3rd product due to lack of availability. Countless number of emails to enquire about status, tracking shipment, etc. On the positive side, the customer reps all seemed very nice and responded quickly each time I contacted them.
Hello Mark - You are located in Warsaw, Poland. Our records show your items were pre-order and shipped within the time-frame promised. We also informed you immediately when our vendor was unable to source one of your items. Our records show 2 inquires from you and each was answered within 2 hours of posting. Our International Shipping partner, Global-e delivered your items. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
I did not receive the order despite it was marked delivered. The customer service representative just said I need to check with the post office as it was confirmed the package is delivered and it was all "help". My question who confirmed it was left without any answer. I lost my money. I will never order from you again and will warn all my friend do not deal fit hisroom.com. It was the worst shopping experience I ever had
Hello Irina - Your order shows as delivered. We have communicated with you several times. The issue is with the delivery location which is on a busy street to a building with no mailbox. The package was therefore left at the front door of the business out in the open. Unfortunately, we cannot be held responsible for the security of the delivery location. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
My son is in school to be a Nurse Practitioner and wanted a sweater that would represent the position in the hospital. He said most doctors wear this sweater. Perfect. He loved it! Thank you!
Comfortable, well-made, looks smart!
I ordered underwear for my husband because he really loved this underwear he purchased in Italy. I ordered 2 packs of three for almost
$50 a pack. I didn't care because it's a Christmas gift. A 3 pack of black said it was back ordered and would arrive the week of 1/6/2025. I email them on 1/13/2025 because I was expecting them the week before and just wanted to make sure I was still getting my underwear. Customer service for overs to tell me that "throughout my order" I was informed that the seller was going to ship it on 1/30. Don't try to ah-ha moment me when you're wrong, I don't appreciate it. Just give me an apology and a timeline. Now I won't be shopping here again.
Hello Mariga - We have reached out to you to clear up a misunderstanding with regard to your order which shipped.
Kind Regards,
Wilma
Customer Service Manager
As always service was great:-
Initially not all items I ordered were in stock. I was kept up to date on availability and delivery. At no time did I have to worry or wonder about where my order was.
The Good—great selection of name brand merchandise at reasonable to great prices, easy order and quick delivery.
THE BAD—a horrendous return experience! Items didn't fit, it happens, requested return which was approved with UPS return label provided.
Mailed next day 12/27, delivered 1/6 (slowww) but nonetheless UPS receipt showed delivered to dock and signed for.
Despite that HisRoom claimed they never received the item and despite chats, emails and phone calls they would not relent, not provide my refund nor offer any way to resolve this.
Had to get PayPal involved in the dispute after two weeks of this nonsense before HR provided my refund.
This experience soured me on HR as a company since I followed their return procedures, used their carrier of choice and provided them with proof of delivery of the return.
It is doubtful whether I would shop with them again after this.
Hello James - We have looked into your claim. Our records show you filed a dispute 2 days after receipt of your order into our facility. Our return policy states we reserve the right to handle a return in 5 business days. I hope this answers your question.
Kind Regards,
Wilma
Customer Service Manager
Company Representative
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- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Hello Thomas - We are proud of the fact that we keep our customers notified whenever a vendor changes their shipping dates to us. With a little patience, we can get you the item you are wanting.
Kind Regards,
Wilma
Customer Service Manager