HeadCoversUnlimited

Cancer Patient/No Exchange/Refund
Reviewed in the United States on September 19,2024
Below is my email string with Headcovers Unlimited. You decide what's fair.
Hi Danielle,
I'm extremely upset. I'm a Breast Cancer patient. I ordered a wig from Headcovers.I filled out the EXCHANGE sheet. I called for RA#. I called twice to make sure the RA# didn't need to be written on the box. Never at any time did one of the reps stress HOW IMPORTANT it is to send the wig back in the original package box. I returned it in the wig box, wrote the return address on it and post office put the sticker on the wig box. I have been waiting for my exchange wig to be shipped. I called yesterday and was told they received it and when it ships I will receive an email. Still no mention of or question of, Did you send it in the original mailing package? I received a shipping email today and when I looked at what was shipped, it was my original wig order! I called and was unfairly treated! Your rep stated, Oh, you didnt send it back in the original mail package, so we cant process the exchange.That's not fair to any consumer! I'm disappointed at this treatment.
Hi Celeste, We special order all of the wigs directly from the designer, and they do have strict rules in their return policies that we have to abide by. I am very sorry that we could not accept your Wig back, as the designer instructed us not to due to the Wig box being damaged.
Thank you for the response but The consumers DO NOT know about the agreement that you have with the wig designers. Including your reps not reiterating the IMPORTANCE of packaging for returns/ exchanges! We the consumer SHOULD NOT BE PENALIZED for this agreement!
Sending me back the original wig and losing the 200.00 is unfair.

First off they sent a dark brown extension instead of blond. Second, they sent the wrong style extension.
Then they only wanted to refund minus 20% stocking fee. Wow what an incompetent company!
We just took the refund and went elsewhere after two phone calls got us nowhere. The young girl they
Have answering the phone doesn't know what is going on and just repeats the same bs. Don't buy from
This ridiculous company

Fitted quite snugly, I have a large head and hair too. If it could be made larger, with adjustable pulls inside, like the cotton bucket hats, it would be even better. That's why I gave 4 stars, not 5.But I am very pleased with it.Covered completely, brim gives attractive frame. I like brims, as I am troubled with dazzle. Quick delivery, I live in the UK. I haven't tried washing it yet, but it looks simple. I wish you made more ghats in larger sizes.

This company is a nightmare to deal with. The topper they shipped to me was not the same shade as the photo of the model. I sent it back for a refund and they refused to refund my money and said there was ink on the inside of the topper. That was impossible because the item was never worn or even taken out of the netting. They literally lied in order to keep my money. The topper that came was a medium brown, my hair is light blonde. They are sending it back to me and are keeping my $$. I have no use for a brown topper that doesn't match my hair. This item was $344.00 and useless to me yet I'm required to pay for it.

I purchased a hair guard and a swim cap, followed instructions for hair guard! The hair guard did not protect my hair... my hair was completely soaked, and in addition, I got swimmers ear.
Customer service was not responsive!
A real disappointment!

I bought 2 hats from Headcovers.com. One was okay--not great. I have a normal-sized head but didn't cover my ears as advertized. The second was advertized as cream but was actually white. I never would have purchased a white hat. They refused to pay for the return shipping much less reimburse me for the shipping I had already paid. I wrote an honest 1-star review that they didn't print. Then I wrote a second one for the site that they didn't publish either. That is illegal according to the FTC.

When I received my order, I took the wig out of the box and it looked like a fright wig, perfect for Halloween. I immediately put it back into the box without even trying it on. I tried to return it, but it was sent back to me saying it was damaged. If, in fact, it was damaged, it happened before I even got it and I wouldn't have noticed it because I didn't even try it on. They refused to accept my return so I am stuck with his horrible product and the cost of it. What a disgrace. Do nOT ever order from this company!