HalloweenCostumesReviews 352

I had ordered an inflatable item. It stopped working out of nowhere! I contacted customer service they said because I was out of the refund/exchange period, that they could do nothing. This is an item you have to plug into an outlet in order for it to work. It's obvious this item was defective reason why it just stopped working.

Wish I could give a zero out of 5! Paid extra for express 2 business day shipping and it didn't come the day I chose. Contacted customer service and said they would refund me the shipping cost and it would be there the next day. Received my package and it was missing a costume. Contacted customer service again and was told that it was broken into two separate shipments for some reason. Told me it would be in Friday or Saturday and if not would refund me since I would miss an event. Well surprise once again didn't come. Contact fedex. The idiots never set it up to be delivered. So Contact the customer service again told them it didn't come and what fedex said. Refused to refund me for costume and were extremely rude this time! So we had to hurry and rush to a different town to pick it up because it wasn't set up for delivery which I was never told or set up for a freaking pick-up! So if you want to order from a place that goes back on their word and full of excuses have fun! Never refunded me for the extra shipping cost I paid for as well! 😡🤬 place is a joke for sure!

Absolutely terrible! These guys are scammers. I ordered a costume and paid over $100 with priority shipping to have it delivered on time for an event - it NEVER arrived! I tried calling their customer service line, waited over 40 minutes, and then the line just disconnected. I also tried using the chat on their website, sent emails, and sent them a DM on social media but never received any response. I honestly never write reviews but this experience was so bad I felt the need to warn other people so they don't have to go through this.

Horrible experience. My purchase never arrived. When I asked customer service to help me, they said there was nothing to do as I opted out of something "carbon copy" thing you click, no clue what they meant. But be careful, they're a scam and you'll lose your money.

If I could give zero stars I would. The costume was fine, but I could have bought the same costume on Amazon for about £5 more than this joke of a company charges.
I waited over 6 weeks for them to process my refund and only after chasing them multiple times could they be bothered to actually refund my money. The nail in the coffin for this company was the extremely sarcastic responses I got from their customer services team when asking where my refund was. It made my blood boil. I hate this company with a passionate vengeance and would strongly advise anyone to just pay the extra fiver and buy it from a real company that cares about their customers. These guys belong in fancy dress, they are a bunch of clowns.

I have ordered from this site often over the last 5 years, the products have improved a lot and are of good quality

As always, they come through with great costumes! Extremely helpful and available at all times. I love that they aren't just for one time a year, they are here all year round. Not only do I shop on their site for Halloween costumes, I also use them for Storybook Character Day. They are the best!

I was searching for a specific costume and came across this website. They had the cutest and different costumes. The costume i got is great quality and most importantly, my toddler loved it and was comfortable in it all day. The site is easy to navigate and their shipping was quick!

Great costumes. Good quality. Excellent customer service. They're my go-to whenever I'm shopping for costumes... which is A LOT because I own a dance studio!

RUN from this company! They sold me a defective item that was immediately returned. They "claim" they've tried to refund my card but CHASE bank keeps blocking their attempts. CHASE bank had stated this is not a business practice to block any attempts on refunds especially on the same account the item was used to purchase. I'm filing a civil suit and a theft report with the local police. They now have my money $553.17 and my item and state they do not care! Customer service has REFUSED A STORE CREDIT. REFUSED TO SEND A REPLACEMENT ITEM. REFUSED TO SEND A REFUND CHECK. REFUSED TO REFUND ANOTHER CARD. They do not care about their customers! This lovely comment is from Justine from Halloween Costumes.com customer service. You can see what type of business practices this company practices. My full report is on BBB if you want to read it. I'm not the only one they screw out of refunds. I'll update with the court case and police report and post to this site as added documentation comes in.

I ordered an XL adult costume for work party. What arrived was a youth XL (size 16). I called and got the return policy and was provided with a packing label and shipping label. I am now a month past when it was shipped back and no refund. I have called twice and emailed twice. Total sham.

Great website for costumes!
The costumes arrived very fast to Israel (1 week!). Costume are unique and with high quality.
Also, customer services is great! They have online chat and are very responsive. I got one of the costumes with a shirt too small for my child. They checked and indeed it is small. They offered replacement or refund.
I already arderrd another costumes which are on the way 😃

I have ordered from HalloweenCostumes.com for several years now. Costumes are of good quality and stand up to hosting a full dinner party for 25 people each year. I host two costume parties per year and always need good ideas for plus size costumes, and they have a good variety of those. Did need to return a couple due to sizing issues (suggest sizing up for comfort!) and had no problem reaching someone and getting credit to order a replacement size while I returned the first. Will return for more party needs in the future!

Should have known better when the representative answers my question with:
If there's a problem with your overnight delivery call us back and we'll help you with the problem.
Call back to find they're closed on the weekends.
It's been 48 hours + birthday has came and gone!
Not to mention fed ex sucks! According to the tracking info they got my package at noon the day of the party. I was at least giving them until midnight I gave up. I hate shopping on line with companies like this! No picture have got items yet and paid triple to overnight it! Shame on you. Is that by any means false advertisement?
I got the wrong thing 3xs from Amazon, how do you not know navy and air force are different?

This company has a very, very rude customer service department and apparently an even worse shipping department. They initially sent the wrong product which resulted in me getting my costume late. Then they charged my bank account for both items and claimed they double shipped the item. I'm out over 350 USDs and am left with a poorly made costume that I wore for a couple of hours. I'm returning the costume. Will follow-up. This not only wasted my money, it has wasted my time as it is nearly Christmas and I am still dealing with a Halloween costume. The company is not concerned with customer satisfaction and their representatives are rude and unapologetic. I regret my decision to shop here. I don't know what Fun CO and the Fallenstien family set out to do, but I doubt their core mission is being honored.
Don't shop here. Go anywhere else.

This place messed up my costume order and sent the incorrect costume in October 2023. When they finally sent me the corrected order, I sent the incorrect order I received back. This month I was harassed by emails for 3 days by Jeanette W. These customer service reps need proper training. I asked multiple times for her to stop emailing me and so what she had to do. I finally had to be rude and block her. Please do not shop here.

Do yourself a favor and just order from another website. I never received my package and they're basically saying ''Probably stolen, contact your local authorities there's nothing we can do'' terrible customer service

Beware, shady stuff with this company.

Ordered a costume in October and was sent something not even close to what I ordered. Called and they sent the actual order. They sent a return label and requested the original back. This is against the Federal Trade Commission, I'm not required to return product that was sent to me in error nor can I be charged for it. Well December rolls around and not only did they charge me, they charged me an amount much higher than my original charge without providing any receipt etc. Customer Service refuses to reverse the charge. Would not recommend.

They sent me a completely wrong item and refused to get us a new onw for the date we need it for, regardless of any pushing we tried. DO NOT order from them!