Guideposts

I ordered a book with a new gift card and weeks later got a letter saying it was insufficient.the card was the first time that I used it with them, I should have learned because it happen before but I tossed it off and used my credit card, but the card was a brand new one and they send me a letter saying no money...

They continue to send me a yearly devotional book even after I canceled it several times. I refuse to pay for something I did not order. I also refuse to pay for the shipping to return something I NEVER ordered. Stop sending them out!

Customer service is at best, HORRIBLE! This is my first and LAST time ordering from this company. They don't show a purchase on my account, although I received conformation of item shipped. Also, money has been taken from my bank.
They were unable to produce any shipping details although I paid for first class shipping, which is connected with a tracking number that they can't find.
I will give it a few days. Good thing I used PayPal.

Updated 12/5
Received purchase as described, so I will raise my rating to a 3... although I still stand that the customer service needs to be improved.
I will also continue to monitor my bank account for any unauthorized debits, which has been a problem with others.

I purchased a set of Christmas cards from Guideposts & they arrived in a plain white envelope damaged. The edges were bent. There was no protection of the cards - tossed in an envelope. If I wanted a refund I had to pay the postage to return the cards - otherwise I would receive another set in 3 weeks. I contacted customer service 3 times with no resolution. Fir an allegedly Christian organization they are mean, unhelpful, & do not care about thr customer.

I purchased a pair of pants $ 168. They only have one length - very long. I don't like rolled up pants so I returned them. It has been a month since they received the return and they charged me $9 return postage plus their original shipping charge of $18.00. They still have not credited my card for the purchase.

I am Roman Catholic and did not realize that Guideposts was otherwise. I am into the sixth month of a one-year subscription and five others to family. So, I get two reminders to renew my subscriptions with six months to go. I am supporting about 30 other organizations who have less than I do. So, if it is all the same to you, I will disregard the renewal notices at this time. The magazine is helpful but a little too mawkish for my taste regarding spiritual progress. Sounds haughty, but there you are. I have no pics and am 79, dependent on a CPU, landline and typewriter and still struggling as a sinner. Maybe my gift subscribers will write in and say different; it is all a matter of taste, we are all striving for the same eternal end. And I expect some people will disagree, which is also helpful. God bless everyone in these troubled times.

What has happened to Guideposts? For over 20 years now they were the top inspirational magazine, just above Readers Digest. Well I went to renew my annual today, and discovered they lowered the 12 month to a 6 month. But same cover price! Talk about ridiculous. And according to other longtime subscribers, this is a most unwelcomed and disappointing switch. What a pity, because it was a terrific magazine.

I have emailed, written numerous letters, etc to stop sending mail to my home address, stop emails etc yet they keep sending me these things, just got mail again the last two weeks and yesterday 8/31/2021 and again today. Really sick of being ignored by this company. I will never ever order anything from them again! As stated in my letyers, emails I will mail everything back to them as I have been doing for the the last few weeks. Really tired if this company what do they not understand?!

I ordered a devotional on 10/31/19 and didn't received by 1/12/20 so I asked for a refund. As of 2/12/20 I still don't have it on my PayPal. I have contacted them by email and phone and get a different story such as I was sent a refund on 1/14/20 or on 2/11/20 my PayPal was credited and from this point on I should contact PayPal. It was a small amount of money unless they are doing this to a lot of customers. Stay Away! If I could give them less than 1 star I would. This is the first time I've ever written a bad review about a company.

Guideposts has resorted to commercialism and false advertising. It has also fallen into the hands of idiocy. HUGE disappointment! The left hand does not know what the right hand is doing. One of those hands needs to be chopped off!