Greek Gear

Yes, they put the wrong pattern and told me because custom orders are nonrefundable, I was stuck with it. (But could get 30% off next time, ha!) Additionally the quality is quite poor. Lesson learned, unfortunately.

I purchased a blanket and paid the 2-day Super Ship option for $25. I wanted the blanket in 5 days and figured I would get it in time. I learned 4 days later, that Greek Gear doesn't know if it shipped and would not be able to find out for 2 weeks. Whatever supplier they work with has the order but apparently does not offer updates. There is no information during checkout that it may take 2 weeks to ship. What good is 2-day ship when the order isn't picked/packed/shipped for 2 weeks. Customer service did respond quickly, but basically told me to wait another 9 days until they receive an update from their supplier.

I ordered a mystery box for a friend who just joined a fraternity. I added a note that was to be included with the package when shipped. Item was received with no note, no packing slip, nothing in the box but the items... which were the wrong color. When I contacted customer service, they told me all sales were final and to have a good day. Why this company is still in business is beyond me. BUYER BEWARE!

Ordered a Kappa Robe for a gift. The quality of the robe was horrible. Came in a generic package with the Kappa symbol on it. First time ever receiving something of this poor quality from this site, I'm extremely disappointed to find out that I'm stuck with a cheaply made robe that I refuse to give my friend as gift. Because they don't accept returns no matter the circumstance.

I ordered 2 items from this company. There was a mix up with the shipping address at first and after several email communications over a period of 2 months, the address was corrected and they told me the items had shipped to the corrected address. It has been another 3 months and only one of the two items was delivered to me. I had reached out to them several times during the past 3 months requesting a refund and they refused, saying that the items were on the way. This last time I requested a refund of the item that was never delivered, they told me that because the address was incorrect at the beginning of the order process, that they would not give me a refund. This is unacceptable, especially since the address was corrected and I received one of the items! Very frustrating.

As others have mentioned, if your item is defective, too big, or not as pictured, you return the item at your own expense and then they still do not refund the entire purchase price. I paid $30 for a tshirt that came with print that was so faint you couldn't see it on the color tshirt they offered. I sent it back at my own expense and then was refunded a seemingly random amount of $21. After this transaction I will absolutely not purchase from them until they change their return policy to include free returns and/or full credit for price paid.

The quality of this website is incredibly cheap, and the products advertised on the site don't match the quality you receive. They advertise embroidered items, and when you click the items on the site you find that you have to pay additional for the embroidering. They also remove any negative reviews from their website so that product ratings remain high. Only dealing with them because I have a gift card and was forced to, but please save your money.

I ordered 2 jerseys. The material is see through. The coloring of the letters on the back of the men's jersey is different from the color around the neck & sleeves. So tacky, it was a gift but I'm embarrassed to give it. Was offered a 25% discount on my next order, as if I want to willingly waste money on products of poor quality. I attempted to leave a review on their page, TWICE, and it's been deleted. I will NOT be recommending.

I ordered a picture frame with my fraternity coat of arms, name and chapter from Greek gear.com and I thought it was a great addition for my office. When it arrived, it had the fraternity name, my chapter name and the coat of arms for a sorority! I took pictures and emailed it to the company and received a canned response, no sincere apology and no discount or rush on a new order. It's taking longer to get a new one than it did initially. Keep your money in your pocket and don't bother with them.