Great Jones Property Management

This company is the worst I've ever dealt with. They lie and try to charge for unreasonable things. They will find any excuse possible to keep security deposits. It makes me furious.

Please believe me when I say that every single 1 star review is absolutely true. Horrible company with the worst customer service I have ever experienced in my life. The entirety of my stay at my rental was marked by negligence.

Now that it's up, they are charging me $3,000 in "damages" — even though we had the house professionally cleaned and left nearly EXACTLY as we found it. My favorite "damage" is a photo they sent of leaves in the yard, citing $500 in landscaping damages. Hahahaha. My attorney has just started combing through their documents so we can sue them and has already found multiple errors where it is obvious they don't even know what South Carolina law is. Comical!

Notable mention: They also have had more turnovers in their staff than any company I've ever seen. Every time I email the last person I talked to, it's a new person answering me and saying "So-and-so is no longer with us, but I'm new and I can help you!" Believe all of the horrible reviews! Run far far away!

Long review but worth the read… One star is far above what this company should be rated. They say they are a "property management company that works to make each property profitable and worry-free" this could not be farther from the truth. From day one we had problems. They have NO communication with their tenants and you will spend more time on hold, hung up on, or being past around to any and every phone extension and still not have answers or a solution to the problem your having. Sewage running out into the yard and backing up into the house, roof leaks, day to weeks without hot water, mold, bugs, no HVAC in the entire upstairs, rude maintenance employees (oh heads up if they do find additional problems when they finally show up to assist with a maintenance need THEY CANNOT TELL YOU ABOUT THE PROBLEM to include mold and other health hazards) the HVAC was simply a hole in the floor with nothing connected to it. The HVAC pipes that were connected only attached to part of the house and were also left un-insulated which lead to mold and moisture destroying the home and everything in it, including our health. If you complain you will be ignored. And when you finally have the opportunity to move out and be done with this money hungry company they will charge you astronomical amounts for thing beyond your control. We were charged for STICKS BEING IN THE YARD, dust after move out (from their poor excuse for HVAC) plus you'll be leaving with the added bonus of enough medical debt to weight you down for the rest of your life. If you intend to, or are currently dealing with GJ do yourself a favor and GET AN ATTORNEY you'll be needing one. Document EVERYTHING, they will deny it all, have your proof! This whole company needs to be shut down. Also public index will provide you with all the information you need when deciding if this is the best company for you to give your money, and families well-being to. It's public knowledge do yourself a favor and do your research I wish we had!

Great Jones has been the worst companies I've ever had to deal with in any category. I've lived in my current house for three years, and I can't believe that I've held on this long. Great Jones is extremely unreliable, greedy and should not be a company at this point.

I've gone through so many issues with this company from things like billing repairs and overall response issues.

Great Jones has try to charge me double rent on multiple occasions where I've had to duplicate charges removed. They also have tried to charge me twice for my utilities. Once I showed them that they had charged me twice for the same utility amount. They said that that was correct. I had to continue to fight to show them that they were charging me for the same date and same amounts for the same utilities twice in one month. After realizing they indeed made a mistake it took them months to remove the charge. They didn't remove the charge until after I filed a Better Business Bureau complaint.

When I first moved in the stove broke it took them over a month to replace it. They've closed claims about broken windows after a hurricane it took them months for them to come and do anything about the torn down fence in my backyard.

I've also had the plumbing back up into my house now on multiple occasions and I've been six days without reliable plumbing. I've had to clean literal feces out of my shower pan because they have not had someone come fix the issue. They can't even get a hold of their own maintenance vendors to come fix issues on their properties that they manage. After dealing with no reliable plumbing for six days, I advise that I will be calling my own service. Most plumbers will not come out to a rental property without the owners approval. I finally had to find one that would. And I've been advised by great Jones, that they will most likely not reimburse me for paying for the plumbing out of pocket. Please, if you do anything avoid this company at all cost. Ive since filed a second better business bureau complain.

Great Jones has truly inspired me to become a home owner so that I no longer have to deal with incompetent Property Managers anymore. They've also reinforced in me that if I ever become a home owner myself and decide to rent it out I know exactly how not to treat a tenant because of the way great Jones has treated me.