GolfEtail

Where do I start? Their email service from their "Contact" tab doesn't work. Tried several times only to get various messages of why it couldn't be sent. Tried calling them during the published C/S hours on their website, only to be notified by the automated answering machine that their hours of operation are completely different from their website info.
I wanted to order something, but Lord knows if the order would ever be processed or God Forbid, should I need some C/S assistance!

Had intrest in a set of irons regarding shaft material and flex...Set was exactly what I wanted but needed more detail before the purchase...Did not receive an answer back for my inquiry...This is a bad business practice and a Red Flag...I wouldn't trust doing business with someone like that (but thats just me)..

I purchased 2 shirts and the shirts were small for the size. If I were to wash them they would shrink a bit making matters worse. I went to the Golfetail website and was following the easy 3 step when I was smacked in the face with a $14 plus return fee and a possible re-stocking fee. This should not be allowed and should be investigated by Consumer Affairs or AG's.

Purchased a pair of shorts (too small and didn't fit well) and a pair of sunglasses (poor quality).
In order to return I had to print a Return Authorization to be sent with merchandise.
I had to purchase a return label for $14.41. Usually shop on Amazon or Ebay where returns are free!

I ordered a full set of golf clubs and I was sent a tracking number for my order. While I checked the tracking number the next day and it showed a picture of a door that was not mine. So I contacted golfetail by email someone named Ryan responded and said that he contacted FedEx and that the clubs were delivered to the wrong address and they would pickup at the wrong address and would be sent to the correct address while that was 5days ago and now I have sent many emails and tried calling them and no answer on both fronts.

I placed an order for a set of irons through their eBay store. 4 days later they said they made a mistake on the price and should have charged me more. Instead of just honoring the price that I bought it for they told me to cancel my order and they would give me a whopping 8% discount off the price they said it should have been. The difference in the price I paid and the price they were going to "discount" it for was $350. Also, the "discounted price" they were offering me was the same price they had it regularly listed for on their website and the same price I could buy it at other retailers. Needless to say I was no longer interested in the clubs. On top of that I get a message saying that the "buyer" requested to cancel the item (which I didn't) and because of that I can not leave feedback for the seller on eBay (hence why I am here to vent). I messaged saying I wanted the product that I bought but that message was ignored. Overall poor customer service and because of this I missed out on a different eBay listing that was a much better deal than this turned out to be. If they would have either honored the price that was agreed upon or at least gave a worthwhile discount to make up for it then we wouldn't be here, but here we are and I am still without clubs. Take your business to someone who owns up to mistakes and doesn't just have the customers take the fall for them.

Ordered a pair of shoes and two clubs. Order came quick and when I returned one of the clubs I received a prompt refund. Thank you