Well, I like your products, but your delivery service not so much. As an example, on this current order, which I purchased on August 13, I gave you a delivery date of August 28.That's 15 days to get the package there. I have now received a message that it will not be delivered until August 31.
That is after the recipient's birthday. How is the package going out by covered wagon?
This store has been my lifesaver on so many occasions. I am kind of a clumsy guy who always remembers to buy a gift when needed in the last hour 🥴
And just remembered that I have never written a review at least to thank them for their amazing service and show how happy I am that I have discovered them. Now, whenever I have occasion for a gift, I turn to their website and see if I can find something appropriate. And I always do 😀
The gifts come in nice and fancy packages, the prices are affordable and the delivery is fast. Also, they have a remarkable assortment so it is not tricky to find something for whatever occasion it is.
Easy to maneuver website, good product line, no shipping charges for normal shipping dates, easy processing of the order, not even a processing fee! The easier the better, and that's what this was! Customer service has been superb when I have had questions. Thanks!
Thank you for your kind words! We're thrilled to hear that you found our website easy to navigate, enjoyed our product line, and appreciated our straightforward ordering process. Providing excellent customer service is our top priority, and we're glad to hear that we could assist you when needed. We look forward to serving you again in the future!
As a first-time user of Gift Tree, I wasn't sure what to expect. My sales reps could not have been nicer and more helpful. They took all the time I needed to get my order for 3 gift towers placed. They took care of everything I ordered, including very specialized gift cards, and 3 different addresses. When one address came through as an error, I got an immediate email, which I responded to and everything was resolved. I love that they sent emails as to when items were shipped, and then when they were delivered. I am very pleased with my experience and would definitely use them again. Not to mention the free shipping on the items I ordered. They were delivered 2 days earlier than expected. The small charge for handling is nothing compared to the exorbitant shipping charges and additional surcharges from other companies. A great experience!
BUYER BEWARE: Received catalog. Called to order gift baskets and the prices they quoted on phone were NOT the price in catalog. They increased price by approximately 20 dollars per basket. If I were in a store and there was a price on an item...they could not charge me more at the cash register. This is just wrong. They said in the back of the catalog it says prices are subject to change. I looked. In the smallest print possible at the very bottom of catalog it says that. No one would see it if they weren't told where to look. This is WRONG. I won't buy from them again because I cannot trust their catalog is a true reflection of their prices.
We understand your concern and apologize for any confusion. Our catalogs are prepared months in advance, and unforeseen cost increases in gourmet goods may necessitate price adjustments. We acknowledge the importance of transparency and will explore ways to enhance visibility on potential price changes in future catalogs. We value your feedback and regret any inconvenience caused. If there's anything specific we can do to address your concerns, please reach out, and we'll do our best to assist.
Are there even any words? Gift basket delivery was late, so my mother in laws birthday was over, you can see what they advertise vs what they deliver... and as for the wine? Cheap moscato that even had a "great value" sticker on it...
The system allowed me to pickup a delivery date, which I did since gifts sometimes are meant to be given in honor of the particular events. Not so fast to be happy
Though, my gift arrived a week before the chosen date. When I called the customer service to ask them why so, the agent was kind of nasty saying they tried to get them out as fast as possible. Sound good-Hah? But then why to allow us to choose it?
I ordered the largest basket for my husband for Christmas. It was a beautiful basket filled with chocolates including three full size boxes. Instead, I received the cheapest version of the basket. It was much smaller, lacked all the decorations, and was missing several items including the three full size boxes. When I called customer service the message said they would contact me at their earliest convenience. What does that mean?! A day, a week, A YEAR?! My poor husband was so excited to get this and now he's just sad.
Ordered my engraved wine box and was incredibly surprised and stoked to have received it the very next day - i did not ask for expedited shipping! What service! The gift is exactly what we wanted to honor a co-worker! So impressed with everything we've gotten through GiftTree. Thank you!
There is a wide selection of gifts to choose from. Excellent prices and knowledgeable, friendly customer service staff makes shopping easy. Secure delivery makes using GiftTree your best option. I have been extremely satisfied with all my purchases.
Excellent experience, so far. I ordered 2 baskets as a "Thank You" gift for friends in the U.S., who were very pleasantly surprised when they arrived. Ordering from Canada went flawlessly.
Would definitely order again from GiftTree.
Overview
GiftTree has a rating of 3.5 stars from 1,899 reviews, indicating that most customers are generally satisfied with their purchases. Reviewers satisfied with GiftTree most frequently mention customer service, free shipping and fruit basket. GiftTree ranks 2nd among Gift Baskets sites.
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- Vancouver, WA, United States
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Business History
GiftTree is proud to bear the pomegranate as our emblem, as it perfectly embodies our approach to designing and curating our gifts. Spanning continents and cultures, the pomegranate has served as a symbol of generosity since ancient times. When extended as an offering, pomegranates signify good will and the best intentions from one heart to another. The pomegranate is, essentially, who we are at our core - defining generosity.
We aspire to inspire.
The good taste that each gift embodies—and the uncompromising quality we guarantee—assures you that whatever you choose to send will inspire genuine delight and gratitude from friends, family and business associates. You’ll be making a lasting impression.
Exclusive keepsake containers.
The presentation of your gift is carefully planned to maximize the “wow” effect at first sight. Ordinary boxes won’t do. We design shapes, choose colors and select durable, luxurious materials for all our signature trays, baskets and chests. As a result, they can be repurposed for years, granting your gift impressive staying power.
Your gift will be swiftly on its way.
The vast majority of gifts ship the day you order them…from whichever of our three locations is closest to the shipping address. If you are a last-minute person, this is music to your ears.
Personalization & business identity.
Would you like to display a name, message or business logo on your gift? We will engrave, emboss, monogram or imprint your message. And here’s the best news: in most cases, we need only one day to do it!
Company Representative
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- Sitejabber’s sole mission is to increase online transparency for buyers and businesses
- Sitejabber has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We apologize for any inconvenience caused by the delay in delivery. Rest assured, we take your feedback seriously and will work diligently to improve our delivery service. We appreciate your patience and understanding.