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Michigan
1 review
3 helpful votes
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It usually is! I had them connect to Tracfone CS as it's very difficult to get through & it said wait time was 21 minutes which went to 6 minutes & never moved after an hour. While waiting I decided to look at reviews which brought me here(thank you sitejabber!) & from the few I read, 21 minutes seems to apply to all calls which I'm now sure is to get you to try out that JustAnswer which I almost did, but after reading these reviews knew it was just another scam to take advantage of people that need help.

Date of experience: August 6, 2022
Massachusetts
1 review
0 helpful votes
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As written on my Facebook page -
Great site for contacting companies
Phone numbers for companies and tools for avoiding waiting on hold, other contact information like live chat, tips, secrets, and ways to solve customer service problems faster and easier than trying to find them yourself
https://gethuman.com/

Date of experience: September 6, 2022
Michigan
1 review
0 helpful votes
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I have used GetHuman since it came out. It's simply a cheat code to get to a person and avoid all the automated uselessness. For example I was sitting with a social worker. We were reviewing paperwork and needed to talk to the I.R.S. She said it could take awhile to get through and was a major pain. (Nothing against the I.R.S. They do have a country of customers after all.) We ended up getting lost in the automated questions. I said lets try a site I know. Told her about GetHuman. Within 15 minutes following the instructions got ahold a agent and were DONE. She was Flabbergasted. Now she and her coworkers use it regularly. So I suggest you go GetHuman.

Date of experience: April 7, 2023
New York
1 review
3 helpful votes
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It was not Delta, just pretended to be. Said my flight had gone up $200 but the extra $200 was not charged to Delta but to a travel agency. The man, Vin, had an Indian accent. My Visa targeted it as fraud. I will not use them again even though it is frustrating not to be able to reach a live and competent person at most airlines these days..

Date of experience: September 6, 2023
Florida
2 reviews
0 helpful votes
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Countless attempts to use them result in "GetHuman ran into a problem getting a rep for you." Then it wants you to call them directly! What a waste of my time. And, get this, there is no way to send a question or chat or ask a question, etc., of GetHuman. Ironic that the firm who wants to help you talk to a real person has no way for you to reach them even by chat/email.

Date of experience: May 10, 2022
Washington
1 review
0 helpful votes
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Pointless
December 3, 2022

I thought I was using a tool that would actually reach out and figure a solution to my problem of simply trying to delete twitter. Basically it just tells you to call them and figure it out yourself and then go back to the site and tell everyone how it went! Stupid! Waste of time!

Date of experience: December 3, 2022
Florida
1 review
1 helpful vote
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I was having problems with my direct express card, I was trying to get a hold of them as to why my card was denied, well I called direct express lots of times but they had high calls and kept hanging up. Gethuman really helped fast. I don't know what they did but they got my card working. Thanks gethuman I got you guys for future references you rock!

Date of experience: March 2, 2023
Indiana
1 review
2 helpful votes
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Waste of Time
June 22, 2022

Would not recommend. I was looking for a phone number for United and did a Google search. What I thought was a United number was actually GetHuman. First call ended up hanging up on me but the second went through. The guy trying to help was trying to book my flight and had the right days but then never asked me for departure times, which seemed really odd. Then he tells me the price and it's $200 more than what I was looking at online. He asked if I wanted to book the flight and I told him no because I can buy it cheaper. Then he tells me that the flight I was looking at is sold out. It wasn't. There were 59 open seats on the flight. Then he wanted me to provide my phone number and email to verify my account. I gave him that info but then he wanted my password. I said you have enough info to verify my account and told him I would not provide my password. He hung up on me. This service is a scam.

Date of experience: June 22, 2022
Germany
5 reviews
7 helpful votes
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Got a callback
January 15, 2023
Updated review

Not bad. I've got a callback that I was waiting for a long time. When I say "for a long time" I mean it. I was trying to call one company for two weeks and I had no luck. It took GetHuman a day to get a person for me. Thanks for the service, it was useful.

Date of experience: November 5, 2022

Useless
October 31, 2022
Previous review

Bought a trial and it was useless. Would not recommend to anyone as there are lots of other sites with much more pleasant service.

Date of experience: October 31, 2022
Arkansas
3 reviews
7 helpful votes
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Horrible!
April 26, 2022

I was looking for a number for American Airlines at 7:30 CST, The website said use get human, they said 21 minutes someone will call you back! Four and a half hours later they call back AT MIDNIGHT! I am in the bed asleep at Midnight! What was the point of saying 21 minutes? I will never use this service again!

Date of experience: April 26, 2022

Overview

GetHuman has a rating of 2.8 stars from 295 reviews, indicating that most customers are generally dissatisfied with their purchases. GetHuman ranks 5th among Directories sites.

service
28
value
23
shipping
4
returns
5
quality
19